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Laura Buick GMC
Collinsville, IL
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Buying new Yukon Everyone at the dealership was great it was a pleasure working with Steve Rogers on purchasing our new vehicle everything was done very professionally Everyone at the dealership was great it was a pleasure working with Steve Rogers on purchasing our new vehicle everything was done very professionally and in a timely manner will definitely be coming back!! More
Worst experience I have ever had If you get promised something get it done before you pick it up or get it in writing or they will not give it to you. I worked with Drew as my sales p If you get promised something get it done before you pick it up or get it in writing or they will not give it to you. I worked with Drew as my sales person and spoke to Rick as the manager and was promised for some simple thing to be done due to the fact it couldn't be done the day I got the truck after I spent 10 hours there to buy it while my sales person was dealing with 5 people at pnce and when I took the truck in for inspection and to have the work done they found some stuff wrong with the front end and brakes and decided to not do any of the other stuff due to the other work they had to do didnt even clean the interior for me I will never go back. More
2016 gmc I came to Laura knowing what kind of vehicle I wanted. I told the sales rep exactly what I was looking for and he produced it before my own eyes. Very I came to Laura knowing what kind of vehicle I wanted. I told the sales rep exactly what I was looking for and he produced it before my own eyes. Very easy to work with. However, I felt like I wasnt taken very serious until I started signing papers of my purchase. I realize some 20 year old men may not have their act together, but some do. More
Mike and Matt were awesome to work with! Excellent dealership, great price on new GMC Denali and Mike and Matt were great to work with! Would always refer and buy again, thank you! Excellent dealership, great price on new GMC Denali and Mike and Matt were great to work with! Would always refer and buy again, thank you! More
Excellent service This is the only place I take my car For maintenance. They have always done what is needed and they don’t tell me I need to have other things done th This is the only place I take my car For maintenance. They have always done what is needed and they don’t tell me I need to have other things done that aren’t necessary. More
Dissatisfied I was very unhappy with my experience at Laura. I was told I had to put down a $2000 hold on the vehicle I was interested in which was fine I ask befo I was very unhappy with my experience at Laura. I was told I had to put down a $2000 hold on the vehicle I was interested in which was fine I ask before I do that would the salesman (Greg) please go double check the car make sure no scratches dings diny ect. He said it's in brand new shape. It has to be (I purchased a 2019 Acadia demo so it had 3,000 miles) I knew going into it that someone else drove the car for a bit so I wanted to be insured it was okay. They promised me it was. When I got there the vehy had multiple scratches on it and they would not stand behind it. If I walked away I was out my $2000 dollars. They do not care about the customer all they want is to make a sale. More
Excellent Flew in from Des Moines to buy a Genesis sedan, the car was everything it was billed to be. Kerry Carnes went out of his way to have the car detailed Flew in from Des Moines to buy a Genesis sedan, the car was everything it was billed to be. Kerry Carnes went out of his way to have the car detailed and ready to go for the 5 hour drive. Never bought a car online before. without kicking the tires first. Thad in finance was very helpful also. I can see why Laura Buick GMC sells alot of vehicles very pleasant experience! Randy Hanlon, Altoona, Iowa More
Great experience Worked with Brian White to by a new GMC Denali truck, rebates were great, he was very responsive and helped me find the truck I wanted at the rebate p Worked with Brian White to by a new GMC Denali truck, rebates were great, he was very responsive and helped me find the truck I wanted at the rebate price on the website. Dealership was clean and even through very busy had quick service and easy buying experience. Would recommend to anyone. More
Great and easy experience Very busy dealership. They had buyers from all over the country due to there amazing deals. I would highly recommend them to anyone looking to buy a G Very busy dealership. They had buyers from all over the country due to there amazing deals. I would highly recommend them to anyone looking to buy a GMC. More
GMC Maintenance The service staff is always willing to help and answer my questions. Very knowledgeable about the products and services needed to maintain my vehicle. The service staff is always willing to help and answer my questions. Very knowledgeable about the products and services needed to maintain my vehicle. Always polite, friendly and professional. More