Laura Buick GMC

Thorough maintenance Great service and quality work would recommend to anyone looking for quality maintenance on their vehicle. Fast and efficient service. Nice shop and e Great service and quality work would recommend to anyone looking for quality maintenance on their vehicle. Fast and efficient service. Nice shop and employees. Great service More

Seamless From my first call to Mead all the way from Phoenix, I was driving away with my new truck about 24 hours later. Absolutely seamless, he had everything From my first call to Mead all the way from Phoenix, I was driving away with my new truck about 24 hours later. Absolutely seamless, he had everything set up and ready to go from the time I landed at the airport. I was worth flying all the way to St. Louis not to get jerked around at the dealership! Mead was calm, polite and very knowledgeable, took the time to listen to what I wanted, and carefully explained the answers to my questions. Did I mentioned I didn't get jerked around! Thank you so much!!!!! More

Another enjoyable experience at Laura Buick GMC Our recently purchased Buick Encore was the 2nd vehicle we have purchased through Steve Rogers at Laura Buick GMC. As in our previous purchase, Mr. Ro Our recently purchased Buick Encore was the 2nd vehicle we have purchased through Steve Rogers at Laura Buick GMC. As in our previous purchase, Mr. Rogers was extremely knowledgeable, helpful and personable and made the experience extremely enjoyable. We also had the pleasure of working with Finance Manager David Sanders who was also very helpful and personable. We will definitely visit Laura Buick GMC first before purchasing a vehicle in the future. More

Saved a few hundred. Wasted a half of day. The dealer had the truck I wanted. I called them at 8.45am, gave them my GM credit card #, my SSN, date of birth, etc. etc, and told them to run a de The dealer had the truck I wanted. I called them at 8.45am, gave them my GM credit card #, my SSN, date of birth, etc. etc, and told them to run a deposit on my credit card and get the truck ready. I have bought many vehicles this way and the dealer had the vehicle ready to go in a couple of hours and had me in and out in an hour or less. The Laura salesman said they couldn't do it that fast and that to expect to be there 2 hours. OK, get it ready. Went there at 4PM and the truck was still dirty and waited for hours to get to their finance manager. I had no trade, and only financed $10K to get GMF rebate on a $43K truck. Other customers waiting with me were all steamed as everybody was there from 4 to 8 hours. Finally, 4 1/2 hours after I got there I left with a dirty truck that I spent the next day detailing. Additionally, I qualified for a GM Business Choice plan that gave me free floor liners. The dealer said none were available and gave me a crappy set of mats that don't even match. Not sure if the few extra bucks I saved were worth the aggravation. I guess I'll see how their service is, hopefully better. I am a "GM truck legend" and have bought 19 new GM trucks. This wasn't my best experience. However, I could be a big fan of this dealership if they could get their act together. They have good online pricing, don't pull a lot of dealer antics, and have a good selection. All they need to do is to make their purchase process more efficient and act like they appreciate their customers. More

It was very good. I felt like I got a good price for the truck I bought and I got a good price for the truck I traded in. I felt like I got a good price for the truck I bought and I got a good price for the truck I traded in. More

Best place to shop for a vehicle. I found this dealership 2 years ago when I was looks for a 2500 Duramax. I save about 10,000 then. I ended up buying 2 Dinali’s that day. I recently I found this dealership 2 years ago when I was looks for a 2500 Duramax. I save about 10,000 then. I ended up buying 2 Dinali’s that day. I recently bought another vehicle from them and saved about 7,000. This dealership is my dealer of choice. More

Lost Part in Shipment A three-star just for this one experience. I am nuts about this Laura GMC dealership and the service department, however, this one time things went ar A three-star just for this one experience. I am nuts about this Laura GMC dealership and the service department, however, this one time things went array. A lost part in a shipment turned out to be a three-day maintenance experience rather than the couple of hours indicated. More

Extensive Wait Time For a dealership this size the wait time was very extensive. I was only getting an oil change and ire rotation and had an appointment and it still to For a dealership this size the wait time was very extensive. I was only getting an oil change and ire rotation and had an appointment and it still took an hour and a half. That seems excessive for something that is pretty straight forward. Also when I got home realized one of my lug nut covers was gone. For purchase of a new vehicle I would highly recommend; for service I think I will seek other options. More

My visit on January 7,2019 I have been a customer at Laura Buick for 20 + years and my experience has been great! I keep the same mechanic whom I feel that knows my car and is I have been a customer at Laura Buick for 20 + years and my experience has been great! I keep the same mechanic whom I feel that knows my car and is very honest if and when I need a repair. I do not feel that I have every been taken advantage of or paid more for repairs that may not have been needed. I trust Dale to repair all of my cars .and Jamie's opinion as what I may need. Thank you for having trustworthy and reliable employees! I am sure that you have other mechanics that are just as competent, my regards to them as well!! More

HowardJ review at Laura Buick GMC The staff at Laura Buick strives to have a good understanding of the concerns of the customer and then works to resolve in a satisfactory manner. The staff at Laura Buick strives to have a good understanding of the concerns of the customer and then works to resolve in a satisfactory manner. More