Laura Buick GMC

Dishonest and rude I really wanted a particular vehicle they had. They were the closest dealership with exactly what I wanted, ext./int. color, trim, technology, etc. I really wanted a particular vehicle they had. They were the closest dealership with exactly what I wanted, ext./int. color, trim, technology, etc. I waited forever for a salesperson to work with me, because there were a few doubled-up in golf carts, cruising around the lot, seemingly avoiding work, and when I finally did get to speak to someone, I had to put up with mansplaining, LOTS of really lame salespeople psychology they think we're all too dumb to understand, verbal assurances that couldn't be backed up with immediate evidence, and rude assumptions about my financial situation. There must be a special school for shifty, misogynistic car salesmen. I couldn't even buy the car I wanted, the one they had already advertised online, because it wasn't ready, so I had to put a supposedly-refundable deposit on it. When I asked for a copy of the deposit agreement, he brought me a credit card receipt and said he could email me the deposit agreement, because that's normal. It sucked to have to weigh buying what I really wanted against dealing with their terrible service and lack of integrity. I do NOT recommend this place to anyone, but especially to other women. I am lucky to know about cars and car-buying, and I'm lucky to have the option to walk away. If you don't have the time or the liquid assets to shop around, please go somewhere else. They also refuse to negotiate on price, fyi. More

Worst Customer Sat ever. Waste of time with no compassion by any of their employees. No empathy only excuses. Did not even try to sale me a car. by any of their employees. No empathy only excuses. Did not even try to sale me a car. More

Exterior/Interior warranty scam I bought the exterior/interior warranty and the salesman said it would cover chips, scratches, knife tears, etc. When you call the 3rd party company t I bought the exterior/interior warranty and the salesman said it would cover chips, scratches, knife tears, etc. When you call the 3rd party company they denied claims. WASTE OF MONEY$$$$$$$ More

Laura Buick GMC Service is great !Service Advisor David Laura Buick GMC Service is great ! Service Advisor David Day Is always fast and friendly with excellent service from the mechanics. Had my synthetic Laura Buick GMC Service is great ! Service Advisor David Day Is always fast and friendly with excellent service from the mechanics. Had my synthetic oil and filter changed and a pesky air/wind noise in left door/mirror mount area. He had a air/leak specialist come in and it was fixed perfectly ! Great work as always ! Thanks. More

Danny Griffiths is by far an amazing salesman. We have purchased three cars from him. Would definitely recommend Danny to everyone and anyone looking to purchase a vehicle. purchased three cars from him. Would definitely recommend Danny to everyone and anyone looking to purchase a vehicle. More

Be picky about your sales person The salesman was very friendly, until I signed the contract. Then all he was worried about was how I filled out the GMC Survey. It took two weeks, s The salesman was very friendly, until I signed the contract. Then all he was worried about was how I filled out the GMC Survey. It took two weeks, several emails and several phone calls to the salesman and sales manager and then a note left for the owner, just to get the owner documents that should have been in the glove box to start with. The sales manager was quite arrogant and has not responded to my emails. I think he doesn't want documented records of correspondence. I should have gone to the manager sooner and then left a message for the owner sooner. They would not let me talk to the owner or leave a voice mail for him but, the receptionist took a message for him - I don't know if it got to him or not but, the problem was resolved within 24 hours of leaving that message. I wish I had looked at reviews here first, then I could have picked a reputable sales person. More

Ask for Kerry. On Tuesday 11-19 I was having breakfast and doing my usual daily scan of the internet for a particular used Alfa Romeo or a particular used Mercedes A On Tuesday 11-19 I was having breakfast and doing my usual daily scan of the internet for a particular used Alfa Romeo or a particular used Mercedes AMG. I found a very recently listed Alfa Romeo Stelvio on the website and clicked the button for more information. Before I could finish my Cheerios, I received an email from Kerry Carnes at 6:21AM. Due to the very attractive price, I did not hesitate and at 11:30AM I arrived to take a look at the Alfa. Kerry had it parked out in front and was waiting for me to arrive...he actually came outside to greet me. I will just cut to the chase. By 1:30PM I had taken the test drive and received a very fair offer on my trade and had struck a deal to purchase the Alfa. Understand that I did not need a car that day and I was enjoying the freedom of shopping all the used car opportunities between Alfa and Mercedes. However, everything about Laura Buick GMC just felt right. There are sales people and there are sales consultants. I would classify Kerry as the consultant type due to his love of automobiles and his technical knowledge. He just happens to work in sales, knows his stuff and is a down to earth good guy. As it turned out, we both enjoyed discussing the mechanics of performance cars/trucks. My wife and I returned the following evening to take delivery. Everything was correct...ie the 'numbers'. Thanks to Thad Courtney, we received a better than expected interest rate that we had sought on our own. We were in and out very efficiently. Thanks, Kerry. More

Excellent Experience Shopping for a vehicle is very stressful. The consistent haggling is annoying and creates trust issues. I always have my guard up walking into a deale Shopping for a vehicle is very stressful. The consistent haggling is annoying and creates trust issues. I always have my guard up walking into a dealership. Knowing Laura's reputation of selling a large number of new vehicles daily and my intentions to only upgrade to a newer pre-owned truck, I suspected I would be treated as a nuisance or a "less important" buyer. Obviously selling a $60k vehicle makes for a better day than selling a $30k vehicle. Tim Hughes treated my child, my wife and me with overwhelming respect. He showed me several trucks and not once acted as though my pre-owned purchase was less important than others. I was also offered a more than fair price for my trade. I was unable to take my "new" truck home the first day pending an inspection. I called and left Tim a message in the days following not realizing he was on his regular day off. He immediately called me back and set up a time for pickup on his return the next day. The finance representative, Sedam Kim, was also exceptional. I had nothing less than a PERFECT experience at Laura. I truly believe I got a great deal and was treated with overwhelming respect. I will most certainly be back. More

Horrible Dealership! Laura Buick GMC listed a truck for sale on autotrader.com. I contacted the dealership about the truck. A salesman reached out to me and talked with me Laura Buick GMC listed a truck for sale on autotrader.com. I contacted the dealership about the truck. A salesman reached out to me and talked with me about the truck. Because of my work schedule, I wasn't able to get to the dealership to look at the truck for a few days. The salesman we were working with told me that the only way he could guarantee that the truck would be available when I could get to the dealership was to put a deposit on the truck. My wife drove the long distance to the dealership to meet with the salesman and get him a deposit check. He informed us that he was going on vacation, but that he would make arrangements for someone to help me when I was able to get to the dealership. My family and I drove to the dealership. We had made arrangements with the internet sales manager to meet us there. When we arrived at the scheduled time, we were informed that the internet sales manager had gone to lunch. The receptionist attempted to find someone to help us for over 20 minutes. There were salesman all over the showroom, but we couldn't get anyone to help us. We eventually asked the receptionist to have the sales manager come speak with us. He eventually came out and informed us that the truck that we were wanting to buy had some extensive repairs that needed to be made, so they couldn't sell the truck at the advertised price. When I told the sales manager that we were told that the deposit check we had brought to the dealership would lock in the price and availability of the truck, he shrugged and told me that he wouldn't sell the truck at the advertised price. He told me that if I wanted the truck, it would cost another $2500 above the advertised price. When I asked him again about the deposit locking in the availability and price on the truck, he just looked at me and told me he wouldn't do it. We left the dealership immediately. The whole process was a bait and switch. When you advertise a truck for a price, you need to sell that truck for that price. This is a large dealership that likes to show off its awards it has received, but if they treat everyone like they treated me and my family, they will go out of business.... By the way, we left there and went to a different dealership and purchased a truck that same day. The outstanding service we got at the other dealership stood in stark contrast to the horrible service and bait and switch tactics we received at Laura Buick GMC. More

Buyer beware Before you buy take to another dealership to inspect, cause once you drive off the lot its your problem, your normal shady used car lot Before you buy take to another dealership to inspect, cause once you drive off the lot its your problem, your normal shady used car lot More