Laura Buick GMC

Out of town/state buyers beware! This dealership is only concerned about numbers with very poor customer service. I Had to pre pay for my vehicle that was in transit to the dealership. Once it arrived to th concerned about numbers with very poor customer service. I Had to pre pay for my vehicle that was in transit to the dealership. Once it arrived to the dealership I asked for pictures of the vehicle where I could verify everything was ok, which I never received. I received the vehicle from the delivery service I paid for and to my surprise the 60K truck had a license plate holder on the front. Quite normal for Illinois, however not for me. Now I have a truck with 4 drilled holes in the front. I made contact with the dealership ( Rick Sutberry sales manager )several times and was told “We are the largest GMC dealer in the nation, we don’t have time to check other states to see if they require front license plates or if customers want them or not”. I asked that they make this right, fix etc, they laughed. I would strongly consider shopping local as I will be in the future. More

Had great help with our truck buying with Aaron Kent. Will definitely buy at Laura's again. Has a great inventory of trucks to choose from. LT Will definitely buy at Laura's again. Has a great inventory of trucks to choose from. LT More

What a pleasure working with Scott at Laura Buick GMC. . Definitely worth the drive from St. Louis to Collinsville I’ll. I will definitely return. Knowledgeable, friendly service great service. Definitely worth the drive from St. Louis to Collinsville I’ll. I will definitely return. Knowledgeable, friendly service great service. More

Unfortunately after clicking “build my deal” and submitting and getting financing on a vehicle they will still sell it out from under you. Called and talked to Rick 11 minutes after they opened and submitting and getting financing on a vehicle they will still sell it out from under you. Called and talked to Rick 11 minutes after they opened and he said someone was looking at it. I worked this deal online as I am 2 hours away. He was very disassociated with the fact I was upset and offered no solution nor did he express any compassion. Just simply told me that my online application and “deal” didn’t stake a claim the “their property.” Well last time I checked you were in the business of seeking your “property”. What an absolutely unprofessional way to handle the situation. I was simply told “good Luck” when I said I’d go elsewhere. Hopefully the GM of the store handles situations better. More

Will in sales & Paul in finance are great! Loving our new 2021 Acadia. A little drive for us, but we most definitely will return for future vehicles! Thanks again! 2021 Acadia. A little drive for us, but we most definitely will return for future vehicles! Thanks again! More

This is my 2nd SUV from this Dealership. Laura Buick has my business for the rest of my vehicle purchases. I highly recommend them, they easy to work with. I live neary 2 hours away. They take the headac my business for the rest of my vehicle purchases. I highly recommend them, they easy to work with. I live neary 2 hours away. They take the headache out of purchasing. It is a pleasure to do business them. The salesman are friendly and knowledgeable. More

Worst dealer experience, EVER! The appraised my trade in, and kept asking me how much I wanted for it. I said to just tell me how much they would give me. They got frustrated with me, and started tearing dow and kept asking me how much I wanted for it. I said to just tell me how much they would give me. They got frustrated with me, and started tearing down my car. Said I needed new tires ( they are almost new), said the A/C wasn't working properly (it was 97 degrees, and they didn't have it set on MAX). Salesmanager told me it was worth $6000 less than kbb or edmunds on wholesale price. I then told him I used to sell cars, and I knew how it worked, and I said "we're wasting our time, give me my keys back." To which he called me a hot head and told me to get out! I never raised my voice or said any bad words, or anything insulting! He pointed to the door and told me to get out. First time in 42 years of buying cars I have EVER been treated that badly. Don't walk away from Laura Buick GMC, RUN!! More

WOW WOW WOW.........all I can say how great my experience was at this dealership. THANK YOU JOHN TOUCHETTE for being a total professional throughout the entire process.........UNMATCHED!!!.....UNBELIEVABLE!! was at this dealership. THANK YOU JOHN TOUCHETTE for being a total professional throughout the entire process.........UNMATCHED!!!.....UNBELIEVABLE!!!! Yours truly, Customer for life More

Put over 100 unauthorized miles on our truck; no explanation On April 10, 2020 I purchased a 2020 GMC AT4 2500 Sierra from Laura Buick GMC in Collinsville, IL. We took the truck off the lot in the daylight ho On April 10, 2020 I purchased a 2020 GMC AT4 2500 Sierra from Laura Buick GMC in Collinsville, IL. We took the truck off the lot in the daylight hours and brought it to our salesman's attention that the cab lights were not working. He looked over the truck, said he was not very familiar with this new model and the lights were not coming on since it was not dark enough. We took the truck home and did not drive it in during dark hours until a week later. First Service Appointment: At that time the lights still were not working and we returned it to Laura Buick for service. They had the truck for almost 3 weeks at that time. We continuously called and they stated it was because several wiring harnesses were ordered and they would short out when they were installed. (which makes no sense) At that time we had them treat the car with the DuPont Stain treatment that was purchased at the point of sale. When we got the truck back is was a disaster! There was dirt all over the truck that was not there when we picked it up. The inside of the truck was spotted horribly from the DuPont spray. The spots covered all of the leather seats, the seat backs, the armrest, storage trays and even the windows. We also could not use the radio because they took the antennae off of the truck to use on another vehicle and failed to replace it. We immediately called the dealership and advised them of the condition. Second Service Appointment: They agreed to pick up the truck from our home, detail it inside and out, replace the antennae and bring it back for us the following day. The truck was brought back with swirl marks all over the black paint but the inside of the vehicle was clean. We decided to keep the truck home and not call them back. Third Service Appointment: We contacted Laura about installing a GMC Tonneau cover, fixing a blemish on the tailgate and fixing rock chips and paint issues on the doors. We agreed that this would be OUR expense for these additional purchases and because we did not see the door blemishes before purchase. The truck was brought into Laura on 6/29/20. We continuously called on the truck being done and we went to pick it up on 7/9/20. The truck was covered in gravel under the truck, covered in dirt where it was driven off of a road, NONE of the paint issues were addressed on the door and we noticed that someone dropped something on our hood and tried to cover it up with paint. There were 3 dents now in the hood. We brought this to the service manager's attention and they agreed to keep the truck and to have it fully detailed at pickup AGAIN. Fourth Service Appointment: We have continuously called to get a status on our vehicle with no return calls. We started watching our truck on the GMC app and noticed the elevated miles and odd places it was being parked. Over 100 miles have been put on our truck since this last time we dropped it off. When we questioned Stephanie on the mileage she was dumbfounded on the miles and said that it must have happened while it was not in their care, but their contracted body shop. She stated they have no explanation or remedy to offer. 7/21/20 we called and demanded to speak to the Manager and told we would get a call. We have called every day since and Chuck has failed to return the call. The staff states that they "have to track him down first". My wife called 7-23-20 for a status and they told us we could pick it up, no remedy offered, just a final bill. Stephanie sent us an email stating the truck could be picked up but no call to us as requested. I responded stating that it is unacceptable and want a full refund for the truck or a -$0- bill for their work done on the truck. The truck has 2000 miles on it which have not all been put on by me, the owner. The dealership has unexplained miles BOTH times it has been in their care, has damaged the vehicle and has had possession of this vehicle for 7 of the 11 weeks I have owned it. Sadly, I have made 3 payments on this vehicle. ZERO communication from the salesman who made an $80000+ SALE!! More