Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Laura Buick GMC

Collinsville, IL

Overview
Reviews
Vehicles
4.8
2,632 Reviews
Call Dealership (618) 344-0121
View Awards

903 N Bluff Rd

Collinsville, IL

62234

Directions

By Type

Showing 2,632 reviews

April 14, 2022

Jason was great. He understood what I was looking for and matched me up with the right truck. I travelled 2 hours to shop here because of their straight forward prici More

by jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason WELSCH
Report | Print
April 10, 2022

Was appalled at the way I was treated during the sales process. Sales manager was extremely unprofessional and I would recommend steering clear of the buying process from the dealership. More

by Unsatisfied buyer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Red headed sales manager , Jason Vice
Report | Print
Apr 11, 2022 -

Laura Buick GMC responded

Hi Christopher, We are sorry that you had a negative experience with our dealership. It appears that you were unhappy with your trade-in valuation on your vehicle. We use third-party books to come to fair valuations on trade-in vehicles. The initial number that was given was sight unseen, and when we looked over the vehicle, did not feel that the vehicle was in the condition specified in the initial estimate. You indicated you had an offer to sell outright for more money, and Jason advised that it may not be a bad idea to take that deal and come back to purchase this vehicle outright. We, unfortunately, cannot always match the exact trade-in numbers of third or private parties, and can only offer what internally makes sense for our company, but price our vehicles competitively so that the deal still ends up being a big net positive for the customer. We hope you give us another shot in the future!

Apr 11, 2022 -

Unsatisfied buyer responded

Not at all the way Jason treated us. Was very condescending and uncooperative. He obviously lied to you about the way he spoke to us or I wouldn’t have given the review I did. I could tell by the look on the salesman’s face that he thought he was about to lose the sale. You can believe what you want, but this is the most negative experience that I have ever had purchasing a vehicle and am extremely upset still. I will let everyone that I talk to how unprofessional Jason was. I will NEVER buy from Laura again because of Jason Vice and will tell others the REAL reason for my dissatisfaction. You might want to look into this situation further.

Apr 12, 2022 -

Laura Buick GMC responded

Hi Christopher, We are sorry to hear that. After going back and auditing emails, texts, and phone calls between you and the dealership, everything seemed to be moving along well, and Jason had explained that your trade-in valuation was contingent upon the vehicle needing no additional repairs, and subject to final inspection at the dealership. We are sorry that you felt that the transaction wasn't up to your expectations, but do hope you enjoy your new vehicle.

April 10, 2022

Awesome Experience is Very helpful and easy to work with. Sales agent was fun to work with and services was great. More

by senglish0394
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew QUINONES
Report | Print
April 05, 2022

Inventory list was not up-to-date. Communication with salesperson was adequate. Bought car elsewhere. More

by Lucybell9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason WELSCH
Report | Print
April 03, 2022

Great customer service friendly. . Was a fast fun experience on buying a new car.. my sales man actually took the time to work with me and find the perfect suv for me.. More

by Cierramills99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby spurlock , Kerry Carnes
Report | Print
April 01, 2022

We loved working with our salesman. Great job Jon Warner! The wait for our truck was disappointing due to microchip shortage. More

by denah.siebert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Werner
Report | Print
October 29, 2021

I bought my 2021 GMC Denali 8 months ago from Jon Werner and he still routinely reaches out to me to make sure I'm completely satisfied with my new truck!! Jon gave me an awesome price and great customer s More

by Rick.Lemar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Werner
Report | Print
July 27, 2021

Had a great service, tire rotation and fixed a clip on my bed cover. Rachel was great to work with and worked around my schedule. More

by Emelander83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel
Report | Print
July 22, 2021

Very good experience with Ross Manderbach. He took care of my purchase and made the trip worth my time . It will be the first place I look next time. More

by miketullis56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Mandernach
Report | Print
July 16, 2021

Had my Enclave serviced recently. Kyle and Dave were both professional and courteous. Resolved a front bumper problem,also. Knowledgeable and a genuine concern for customer satisfaction. Greatly apprec More

by khlafka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle and Dave
Report | Print
1
...
71
72
73
...
264