Laura Buick GMC

So my wife and I bought a used 2017 impala from Laura Buick Gmc in Collinsville and the sales experience fo2r the most part was good couple of complaints 1 bumper was damaged a little and they would not Buick Gmc in Collinsville and the sales experience fo2r the most part was good couple of complaints 1 bumper was damaged a little and they would not compensate on price. But didn't really bother us because of miles were so low,we purchased a thing called premier finish and was completely miss led we has to schedule for it to be done so we did we were told that it had already been done which since we purchased it it had not been long story short sales guy starts lying through his teeth about it,so sales mngr. Gets involved and starts the salesmen B.S. and just handling me I do my own investigation into the treatment process to find out that what they were telling me was not at all true, also in the meantime my vehicle came without a manual I've called 5 times to ask for it still haven't received it ,huh!!! Back to it so I've asked for my money back on the treatment I paid $900.00 for now I can't get anyone to return my calls or call me so I'm probably getting my finance co involved and a lawyer and I'm doing reviews every chance I get I would not ever recommend them to anyone period. User's recommendation: Stear clear and if you do shop with them get everything in writing.11/2/2022 update I reached out to GM customer service and filed a complaint with them about this whole situation and was told it's between me and the dealership and I asked so with the dealer being a direct affiliated with GM they are not taking a stance on this and I was told no they would not its between me and dealership.WOW I guess it's lawyer time unbelievable the sad day and age we live in. More

Regarding an airbag recall work invoice - The service department destroyed the dash in my truck and pretty much said have a nice day, we’re not responsible for any damage to the dash during airbag recall department destroyed the dash in my truck and pretty much said have a nice day, we’re not responsible for any damage to the dash during airbag recall work. The manufacture is well aware that the inferior model car plastic that the dash is made of on a $55,000 truck is not made to last over 3 years or any future maintenance without breaking or cracking and no plan other than change the airbag and leave the dash in pieces and not be responsible. What does this say about GMC’s “professional grade”? So every time I get in my truck I’m reminded of the day I took my truck to Laura Buick to get what should have been a simple part change. All good for the dealership you made money installing the airbag and know it will cost me around a $2,000 to get a new dash. So no I’m not happy and will not be any time I drive my GMC truck that rattle’s. Plus I’m ashamed to face the people that I’ve referred to your dealership that also purchased vehicles and pray they don’t get a recall or need any kind of repair work Laura Buicks incompetent team does. The manufacturer should be responsible to replace the dash on the vehicles since they used inferior material and didn’t do the recall for 6 years or so which allowed the dash in my truck to deteriorate to the point it was already getting brittle and cracking. I have taken very good care of my truck (for 12 years 78,000 miles) and it is in excellent condition other than the now demolished dash. If GMC decides to not right this for me I will not purchase vehicles from them in the future. I have purchased two from Laura Buick and referred family and friends there. I will make sure to share my experience and dissatisfaction from Laura Buick/GMC with any and everyone possible in the future. So it’s up to the manufacturer to change the outcome of my experience and satisfaction. (And who knows how many more.) Mark Townzen More

I had a great experience buying a truck from Jason Welsch. He is a professional and a master of his craft. Very responsive as well. He made the whole transaction very smooth. Welsch. He is a professional and a master of his craft. Very responsive as well. He made the whole transaction very smooth. More

Excellent Salesman and fair offer for trade. Third vehicle bought from them. Will definitely be back to deal with them again in the future! Third vehicle bought from them. Will definitely be back to deal with them again in the future! More

Great dealership to work with. Very friendly and courteous and very helpful to find my truck. Very friendly and courteous and very helpful to find my truck. More

It a very friendly dealership, knowledgeable staff and they treat the customer right and have a smile one their face. they treat the customer right and have a smile one their face. More

Great salesman Bryan got me the truck I wanted I will recommend Laura Buick GMC to my family and friends recommend Laura Buick GMC to my family and friends More

Dealership pricing is great, but after the sale is over, they are horrible about follow ups. Specifically Jason Welch, he’s only interested in the sale, not any customer service or post sale follow through. they are horrible about follow ups. Specifically Jason Welch, he’s only interested in the sale, not any customer service or post sale follow through. More

Friendly courteous very professional out going staff, hassle free top notch dealership from beginning to end. hassle free top notch dealership from beginning to end. More