Laura Buick GMC

My wife and I just want to thank the salesman for being so patient and helpful we love our new GMC ! And we want to thank everyone that helped ! The salesman was awesome and so very helpful ! So Thank you so patient and helpful we love our new GMC ! And we want to thank everyone that helped ! The salesman was awesome and so very helpful ! So Thank you guys again Sincerely Cecil & Mary Mangrum More

SERVICE DEPT IS THE BEST . KYLE IS A GREAT SERVICE AGENT.. PEOPLE ARE THE BEST AT THIS DEALERSHIP. KYLE IS A GREAT SERVICE AGENT.. PEOPLE ARE THE BEST AT THIS DEALERSHIP. More

The service technician was friendly and had my paperwork ready when I got called to check out and it was accurate and I did not have to remind her that I had a maintenance plan that covered the services I h ready when I got called to check out and it was accurate and I did not have to remind her that I had a maintenance plan that covered the services I had done. More

In November 2021, I purchased a 2018 GMC Terrain. Kelly Sandheinrich was our sales consultant and from the beginning the process was easy with zero pressure. Kelly stayed within my wants and budget. Kelly Sandheinrich was our sales consultant and from the beginning the process was easy with zero pressure. Kelly stayed within my wants and budget. In December I unfortunately totaled that 2018 Terrain, it protected me and I had no injuries. So there was no question I was going to return to Kelly at Laura Buick. Again the process was exactly what I wanted as a mom of 2 searching for a vehicle that can again protect me and my children. Thanks Kelly and Laura Buick, we’ll be back! More

Neat and organized when I purchased an suv from them my time there was quick and to the point, everyone was friendly and professional time there was quick and to the point, everyone was friendly and professional More

People all were super nice. The only Thing I didn’t care for is that the truck doesn’t get serviced till u put money on it or pay for. But that’s ur policy The only Thing I didn’t care for is that the truck doesn’t get serviced till u put money on it or pay for. But that’s ur policy More

The purchasing experience was decent. Prices and salesman was on par with other dealerships. My problem with this place is the warranties they sell you. I bought a new 2019 Sierra in Oc Prices and salesman was on par with other dealerships. My problem with this place is the warranties they sell you. I bought a new 2019 Sierra in Oct. on 2019. Along with the truck I purchased a paint/interior protection plan. In 2020 I already had paint peeling, not chipping, off of my bumper. The dealership would not honor the peeling paint repairs and classified it as road debris damage. I have seen road debris chip paint and bumpers but this isn’t anything similar to that type of damage. The second, and most recent, incident involves the 60m/60k mile extended bumper to bumper warranty I purchased with the truck. The trucks torque converter came apart the weekend before thanksgiving this year and sent metal into my transmission which is now getting replaced. I thought in purchasing the warranty I added 60k miles of warranty to the vehicle but have now found out that is not the case. I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicle’s factory warranty. I specifically remember asking the salesman for an information packet before I agreed to the warranty and was told he couldn’t find one and showed me the laminated card on his desk which contained very minimal i formation but I trusted him. My mistake. Now that I have an issue, I have reached out to the dealership for a copy of the warranty benefits and contract. It has been 2 days since I asked for the information and I still have no response from them. If you want to buy a vehicle from them I wouldn’t turn you away but if you want to buy snake oil you can get it cheaper on Amazon. More

I have had many friends purchase vehicles from Laura Buick GMC without issue and the Service Department used to be fantastic. I'm not sure what has happened to the Service Department but I have had my t Buick GMC without issue and the Service Department used to be fantastic. I'm not sure what has happened to the Service Department but I have had my truck there for service 3 times over the past several months and have had to make appointments 3 to 4 weeks in advance. I would drop off my truck the night before expecting they would work on it the day of the scheduled appointment. All three times they could not get to my vehicle until days later. This last time I was so frustrated with the run around and was told that my service advisor had left for the day so I went to pick up my truck and take it elsewhere. When I arrived, my service advisor was there alright, just dodging the call. I cannot recommend Laura Buick GMC for service however I can recommend Cardinal Buick GMC. They were able to take my truck in and fix it the same day with no appointment or excuses! More

This is my second purchase of an $80,000. 00 GMC AT4 truck from Laura Buick-GMC. First in 2001 was 2500 HD AT4 and last month 2022 GMC 1500 AT4X. I worked with Justin who was exceptional as 00 GMC AT4 truck from Laura Buick-GMC. First in 2001 was 2500 HD AT4 and last month 2022 GMC 1500 AT4X. I worked with Justin who was exceptional as usual, putting a deposit in November 2021 and delivery in July 2022 with all a great build. Only issue is I fly to St. Lewis from out of state and confirm my flight times and courtesy pick up time the day before and day of delivery. Even with a text the while at the airport confirming time and flight but when I arrived there was no driver. I waited over half an hour and called/texted Justin and his colleague and discovered after 45 minutes the driver had not been notified and had not left the dealership until over an hour waiting at the airport. It took another 40 minutes to arrive. I was on a strict schedule and wasted nearly two (2) hours at the airport which pushed back my delivery/paperwork time at the dealership. Thankfully, the truck was ready and the finance office was ready, fast and professional. I asked the manager to see if they could throw in seat covers or include a substantial discount to account for a good customer's time wasted. I was told by Justin they would see what they could do. I felt this was not a big ask to keep a second time customer purchasing two $80,000 trucks. To date, I still have not heard from anyone. More