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Laura Buick GMC

Collinsville, IL

4.8
2,623 Reviews

903 N Bluff Rd

Collinsville, IL

62234

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Showing 2,623 reviews

October 12, 2023

Your wait times for service are ridiculous. It should not take over 2 hours for an oil change, especially when an appointment has been made. More

by LGB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
October 12, 2023

We would highly recommend checking out Laura’s before purchasing a new vehicle. No need to try to get the price down as they are already a good amount lower than other dealerships we checked. Everyone th More

by Jennym0126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jensen was a great help to us at this visit.
October 12, 2023

My visits to Laura Buick are ALWAYS a good visit. David Day is fantabulous!! No complaints, though offering some type of discounts would be appreciated on occasion, Military, Senior Citizen, somethin More

by Pammcakes60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department - David Day
October 11, 2023

Terrible Customer Experience Truck leaks oil, shocks and struts are wore out, truck bounces down road, exhaust manifold cracked, sure truck was never inspected ,passenger window looks like it's been sand b More

by John Koester
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dave Pusa
October 11, 2023

Great service! ! Justin was great to work with! Very satisfied with my new car! 10/10 More

by Amanda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dale White , Justin Scheaffer
October 11, 2023

Salesman was great everything went really smooth it was an all around great experience thank More

by Jzgal3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Collin Famula, Justin Scheaffer
October 10, 2023

I was thoroughly impressed by everything I saw at the dealership. Kaiser was a great salesman and help me out tremendously. More

by justinskiles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaiser Downs, Bobby Spurlock
October 10, 2023

Salesperson did an excellent job taking care of all my needs. Everything she told me that would happen did. Very satisfied. More

by warren.steenhard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda
October 10, 2023

Rachel Romaine was awesome. She should be employee of the year. Mike miller not good More

by jennygaffney5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Miller
October 10, 2023

As someone who worked in customer service, this place has it! 100% LBGMC stands with you during and after purchase. Everyone has been a pleasure to deal with, especially Rachel in Service! The customer exp More

by kelley1258
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Romaine
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