Laura Buick GMC

Great Price - Horrible Sales Experience Found the truck online for a great price. 2016 Sierra Denali. Salesman was Jimmy Rines. I thought I had all the paperwork taken care of over the ph Found the truck online for a great price. 2016 Sierra Denali. Salesman was Jimmy Rines. I thought I had all the paperwork taken care of over the phone and would only have to sign when I arrived. Not the case. Waited for over an hour to have my car re-appraised. Once that was done, still had to wait for Jimmy to get free then wait longer to get with the financing agent. After the sell, things got severely worse. I was told to expect the balance of my paperwork so I could register and pay my taxes 2 weeks after the sell. Papers never came and I was driving around on an expired temp tag and the only thing I got out of Jimmy was "it's not our fault." They paid off the balance of my old car loan and kept calling me wanting to know where my title was. I told them repeatedly I never had it and to contact BB&T. Finally get that taken care of and am still waiting on the 2nd key I was promised. I've tried calling and texting Jimmy with zero response other than "send us the bill" when I told him I would get it from the local dealership. Seemed like an odd response considering nearly a month ago Jimmy told me he was having another key cut and sent my way. Overall, the price is what sold that truck. Jimmy was little to no help during the sell, not upfront about trade in value, zero effort put into customer support after the sell, etc. etc. I would highly recommend looking somewhere else before he stop here or drive 5 hours like I did. More

Loved the first so much, we bought a second! I'll never go anywhere else to buy a car! Just purchased my second new GMC Acadia from Steve. I was given a great trade-in value and absolutely love I'll never go anywhere else to buy a car! Just purchased my second new GMC Acadia from Steve. I was given a great trade-in value and absolutely love my Acadia. There was a minor issue but Steve and the guys in the service dept. had it taken care of quickly and professionally. I highly recommend Steve and Laura Buick to everyone I know. More

Maintenance I decided to try Laura Buick for my routine maintenance this week on my 13 Terrain. I had a great experience, Jamie was very helpful with taking care I decided to try Laura Buick for my routine maintenance this week on my 13 Terrain. I had a great experience, Jamie was very helpful with taking care of my Terrain. I wanted them to check everything out for me and let me know if i need to take care of anything with having almost 80,000 miles on it. They came back and told me it was in perfect condition. I feel with that many miles most places would try and sell me on everything. I will continue to take my vehicles to Laura for all my maintenance needs and will recommend them to family and friends. More

2016 GMC Canyon I searched a long time for a replacement for my 1999 Toyota Tacoma. I will be the first to admit how hard it is hard to let go of a vehicle you've ha I searched a long time for a replacement for my 1999 Toyota Tacoma. I will be the first to admit how hard it is hard to let go of a vehicle you've had for 17 years. However, I am happy to say that my brand new GMC Canyon is a perfect fit for me, and Laura Buick GMC in Collinsville, IL is the perfect place to buy. The prices they offer on trucks beat any price you will find on any model truck at any dealership. The staff are polite, knowledgeable, and efficient. What else can you ask for? Simply put, this is the best auto buying experience I've ever had, and I will recommend Laura Buick GMC to everyone. Brendan, my sales associate, answered all my questions patiently, and he ensured that my purchase experience was first rate. Corey, the finance expert, had me in and out in 10 minutes. It doesn't get any better than that. More

Sales Associate Mary was a huge help to me when trying to find a vehicle that suits my needs. Would highly recommend to family and friends when they are searching for Mary was a huge help to me when trying to find a vehicle that suits my needs. Would highly recommend to family and friends when they are searching for a new or used vehicle. More

Purchase of 2016 Terrain Great experience working with the staff at Laura to purchase our new car. They are very helpful to find the vehicle your looking for. Awesome prices Great experience working with the staff at Laura to purchase our new car. They are very helpful to find the vehicle your looking for. Awesome prices also, would highly recommend checking them out for your next purchase. More

Good experience I purchased a GMC Sierra SLT from Laura Buick. They simply had the best prices. My salesman, Ryan McCalla, was great to work. He worked efficiently so I purchased a GMC Sierra SLT from Laura Buick. They simply had the best prices. My salesman, Ryan McCalla, was great to work. He worked efficiently so I wasn't sitting in the dealership all day long (like I have in the past at other dealers), and his outgoing personality made the time pass by quickly. I will be using this dealer for any gmc that I purchase in the future. More

Aaron Kent was very nice just bought a new gmc pickup from laura simply because they have the best prices around no other dealership could touch there prices. my salesmen Aaro just bought a new gmc pickup from laura simply because they have the best prices around no other dealership could touch there prices. my salesmen Aaron Kent was a huge help on finding the right truck and didnt pressure me buying something more expensive the paper work was quick and easy overall a good experience would recommend to anybody looking for a new pickup... More

DO NOT BUY!!!!!!! DO NO BUY FROM DEALER!!!!!!!!! I have a car 2008 Chevy Cobalt I bought March 2013 and from the moment I pulled off of the lot I have had N DO NO BUY FROM DEALER!!!!!!!!! I have a car 2008 Chevy Cobalt I bought March 2013 and from the moment I pulled off of the lot I have had NOTHING BUT ISSUES!!! I had to replace the fuel pump, engine, transmission, fan , ac unit, etc!! I have invested over $3,000 in this vehicle. I had received a call from the dealership manager over 1 month ago promising to fix the situation considering how bad it was but they never followed through!!!! I called them weekly to follow-up, i have lost a job because my car stopped working, I HAVE LOST MY HOME because i lost my job. I WILL NEVER RECOMMEND THE DEALERSHIP ALL THEY WANT IS YOUR MONEY! I STILL DON'T HAVE A RELIABLE VEHICLE AND NOBODY CALLED ME BACK!!! More

No customer service after the sale! They did not put a user manual in the new GMC truck I purchased. After two voice mails and three e-mails I have yet to receive a response from anyone. They did not put a user manual in the new GMC truck I purchased. After two voice mails and three e-mails I have yet to receive a response from anyone. More