Laura Buick GMC

Unpleasantly Suprised!! I found Laura Buick online from the True Car app. I wanted to look at a used car they had on the lot. I called the night before my husband and I wan I found Laura Buick online from the True Car app. I wanted to look at a used car they had on the lot. I called the night before my husband and I wanted to come by to make sure it was available. I spoke with a young man on the phone, Jimmy, and he relayed he would call me back with the information shortly. 45 minutes later I had not heard from him so I called the dealership back, as they were closing soon. The girl on the phone told me Jimmy was on the other line and he would call me back when he was done. I did not hear back from him that evening. The next morning about 4 hours after they opened I called again as I still had not heard from him. He apologized and relayed he had forgot to call me back, then had to put me on hold again to look up the information I wanted. I set an appt for an hour later to come in and look at the car. My husband took the car for a test drive. We found a couple of things wrong with it and when we asked about them we were told he would ask his manger. Which turned into the theme of the close to 2 hours I spent there trying to buy that car. I attempted to negotiate with both Jimmy and his manger and neither of them budged on the price, instead offering to take some money off the car ($300) if they did not have to fix 2 of the issues that they had agreed to look at. It was very confusing as the car had been on their lot for almost 2 months, I had a trade in, and a great down payment ready to go. I got the impression that he was not in the best mood and felt rushed by him after I had been asked to wait for 15 minutes to speak to him. Definitely not the best experience I have had with a car dealership by far!!! I wound up walking away unsatisfied and disappointed. More

Excellent price and easy buying process JD made the process easy as an out of town buyer. Great prices that can't be beat. I highly recommend him and Laura GMC. JD made the process easy as an out of town buyer. Great prices that can't be beat. I highly recommend him and Laura GMC. More

Purchased a 2017 Buick Envision We purchased a 2017 Buick Envision last night. I have been waiting for the 2017's to arrive. Steve Rogers called me to tell me the car I was waiting We purchased a 2017 Buick Envision last night. I have been waiting for the 2017's to arrive. Steve Rogers called me to tell me the car I was waiting to test drive had arrived. The Envision is very close to the Buick Rendevous which I drove for years. The Envision has all the new technology...including numerous safety features. Very happy with the process as well as their prior service department on my Encore. More

Great Experience Flew in from Tennessee to pick up a 2016 GMC Sierra Denali. Upon arrival Airport Transport was very prompt and friendly, got to the dealership was gr Flew in from Tennessee to pick up a 2016 GMC Sierra Denali. Upon arrival Airport Transport was very prompt and friendly, got to the dealership was greeted instantly. Truck was detailed and ready to go. They encouraged me to test drive it just to make sure everything checked out. Truck was far beyond what I had expected it to be. Transaction was extremely smooth and I was out of there in no time. This dealership does their reasearch and knows how to build a lifted truck. You won't find this quality or service anywhere. Thanks Brendan, Jeff, Corey and Phil!!! More

Great Experience We had a good idea of what we were looking for, I called and talked to JD. When we arrived the car had already been brought forward for us to drive. We had a good idea of what we were looking for, I called and talked to JD. When we arrived the car had already been brought forward for us to drive. Love the upfront pricing. Everyone was friendly. Dealership was very clean. We bought our new Acadia and were on our way. Highly recommend! More

Great Experience I worked with JD to buy a 2016 GMC Yukon. He was great to work with. JD was very professional and easy to deal with. I worked with JD to buy a 2016 GMC Yukon. He was great to work with. JD was very professional and easy to deal with. More

Quick and pleasant Jd had everything ready when we got there and all paperwork was organized and ready to go. Got a tour of dealership and good instructions of features Jd had everything ready when we got there and all paperwork was organized and ready to go. Got a tour of dealership and good instructions of features of our new vehicle. Just a good experience. Wheat Tech Agronomy More

AWESOME Customer Service & Experience!!! Jason Doore did a GREAT job in putting the deal together for my Acadia Limited and I picked it up yesterday! You made the car buying experience a gr Jason Doore did a GREAT job in putting the deal together for my Acadia Limited and I picked it up yesterday! You made the car buying experience a great one and I have already told several people about how pleased I was with your service. Laura should be proud of the Team she has built at the dealership.....everyone is top notch! .A Laura driver picked me up at the airport and the entire operation was like clockwork. Very efficient and professional with CUSTOMER SERVICE number 1 which is the way all businesses should be in today's world. Thanks Jason for a great car buying experience! More

That's how buying a car should be! I did a lot of research on a new small SUV for my wife and newborn son, so I knew exactly what I wanted. I contacted many dealers in our area. Not onl I did a lot of research on a new small SUV for my wife and newborn son, so I knew exactly what I wanted. I contacted many dealers in our area. Not only was Laura Buick thousands lower than others but the overall experience was awesome. Quick, simple, and friendly. We left our local dealership near Festus, Mo, who challenged us to see if Laura Buick's prices online were actual "selling" prices, and if they would treat us fair on our trade in. Well, Laura Buick was in fact over $3,000 lower on sale price and offered us MORE for our trade. I've been telling anyone who'll listen about my experience and I hope this convinces you to make the drive, for us 50 minute drive was definitely worth it and I'll be back! More

Awesome Stuff! They did an awesome job for both myself and my family! I would recommend Laura to a stranger or a close family or friend for great care and service! They did an awesome job for both myself and my family! I would recommend Laura to a stranger or a close family or friend for great care and service! More