Laura Buick GMC
Collinsville, IL
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Great Experience Danny Griffiths was great to work with during the purchase process of my new 2018 3500 Denali. When I come back I'll be sure to ask for him again. Fro Danny Griffiths was great to work with during the purchase process of my new 2018 3500 Denali. When I come back I'll be sure to ask for him again. From picking me up at the airport after flying in from Alaska, to expediting my paperwork, the entire staff at Laura Buick GMC did a great job! More
Happy customer We were very happy with our experience. They had the best price by far, huge inventory, friendly staff and a nice facility. I would recommend Laura We were very happy with our experience. They had the best price by far, huge inventory, friendly staff and a nice facility. I would recommend Laura Buick gmc to all my friends. More
Sierra 3500 HD My experience from the beginning to the end was great. I would recommend this dealer to all. You won't go wrong with Laura Buick GMC. My experience from the beginning to the end was great. I would recommend this dealer to all. You won't go wrong with Laura Buick GMC. More
Great and easy! I was impressed with the service. Purchasing my vehicle and working on price and terms were all done over the phone. When I arrived at the dealership I was impressed with the service. Purchasing my vehicle and working on price and terms were all done over the phone. When I arrived at the dealership Dave Pusa (salesman) had all the paperwork ready and my vehicle was ready to go. More
"Excellent Customer Service I have been impressed with Laura Buick-GMC. I recently purchased my fourth vehicle from them. Steve Rogers was wonderful... covering every detail an I have been impressed with Laura Buick-GMC. I recently purchased my fourth vehicle from them. Steve Rogers was wonderful... covering every detail and making this entire process smooth. He took the time to answer all my questions and allowed me to decide what I wanted in a vehicle. It was a pleasure to work with Steve again. I will refer others to him without reservation. The Laura Buick-GMC team has always been focused on "excellent customer service"... and I appreciate them so much. If you want to purchase a new or used vehicle... Steve is there to listen to what you want and the Laura Buick-GMC is able to deliver. It's worth your time to check out their inventory and have a conversation with Steve Rogers. More
Steve Rogers was Excellent! I just bought my 2nd new GMC Sierra from Steve Rogers at Laura Buick GMC. Steve did an excellent job. He was very informative and happy to answer all I just bought my 2nd new GMC Sierra from Steve Rogers at Laura Buick GMC. Steve did an excellent job. He was very informative and happy to answer all our questions. He listened carefully to our needs, and matched us with the right vehicle. The finance manager was quick but thorough. And the whole process was enjoyable. Even though the dealership was busy, the staff was helpful and friendly. I've never had a bad experience with Laura Buick GMC, and highly recommend them to anyone in the market for a vehicle. More
Bad customer service I should have read the reviews before I went to the dealer. Very bad customer service. As others mentioned, they sell vehicles at a low prices compa I should have read the reviews before I went to the dealer. Very bad customer service. As others mentioned, they sell vehicles at a low prices comparing to other dealers, so that's the kind of service you get. I went to the lot to find the vehicle which I was looking for, since there are already 4 people waiting for service. I could not find the vehicle, so I came to the dealers office to ask for the specific place in the lot where I can locate. The sales person mentioned, that's it there in a specific row and went back again to the lot looking for the car. My whole family was trying to find the car and could not find. Came back to dealers office again and asked the sales person to pull up the car. He later found that the car was sold. Their website is not updated at all for 3 days, and he mentioned the website will get updated 4 times every day. Even the chat person I spoke is rude, just ignoring the feedback. If you want to buy vehicle for cheap price comparing to other dealers, and not worried about customer service, then this is the place, else buy from dealers who give respect to people. More
Bought a new Sierra and met an incredible salesman This was the first new vehicle I have purchased in almost 20 years. I found the truck on Laura Buick GMC's website, and called in to set up a test dri This was the first new vehicle I have purchased in almost 20 years. I found the truck on Laura Buick GMC's website, and called in to set up a test drive. I was referred to Jon Werner. Jon treated me with courtesy at every step of the process of reviewing the truck's features, a test drive, informal tutorials on how to use the trucks many functions, and then through the entire process of coming to terms. Jon then followed up with my concern on whether the truck would fit into the garage at my office by having a dealership courier bring the truck to my office garage (it fit!), and with setting up a date to come in to sign the paperwork and "pick up the pick up!" Everyone at your dealership involved in my purchase was courteous and professional. Thanks for making the process of buying this new truck so easy. More
Great! Our salesman ,Cody, was very knowledgeable and helpful. Our experience was very efficient from the time we walked through the door to financing. GREAT Our salesman ,Cody, was very knowledgeable and helpful. Our experience was very efficient from the time we walked through the door to financing. GREAT EXPERIENCE! More
Great Experience Very friendly helpful staff. Went the extra mile in helping with GMC phone app and onstar set up as well as explaining vehicle features. No high press Very friendly helpful staff. Went the extra mile in helping with GMC phone app and onstar set up as well as explaining vehicle features. No high pressure sales tactics. Great inventory. Quick and easy closing of the deal. More