Laura Buick GMC

Great prices but slow with paperwork First of all your prices are wonderful. I drove 600 miles roundtrip bc of them. Dealership was clean and very nice. Amenities and people were for the First of all your prices are wonderful. I drove 600 miles roundtrip bc of them. Dealership was clean and very nice. Amenities and people were for the most part very friendly. Now I understand running a dealership that big is difficult. Our deal however was just a sign and drive. It took almost 4 hours to complete. Our salesman had numerous people. But he was awesome!!! He went between us and was very nice and polite. He couldn't have done anything better with the hectic schedule and amount of people there. The finance manager though took almost two hours to get to us. I understand it was busy but literally it took less than 5 minutes for us to sign paperwork. We had already picked out vehicle online. Sent in deposit and salesman had all paperwork ready when we showed up. We were paying with a check for whole amount so it was completely uncomplicated. My daughter missed her class that day for school. i had other appointments as well. I'm not sure why finance manager couldn't have just came to our salesman's desk and had paperwork done in few minutes. Our entire buying experience could have easily been done in 30 minutes or less. I have bought dozens of cars over the years and on cash deals it was simply sign and drive. I appreciate the low prices but with such volume as a customer who values my times as well it would be nice to see you streamline the process. More

routine maintenance experience Took my Buick in for rear brake work. I was a little unhappy when I was told the bill was way over $300. But I had received a coupon in the mail that Took my Buick in for rear brake work. I was a little unhappy when I was told the bill was way over $300. But I had received a coupon in the mail that the service department honored and it knocked over a hundred dollars off the price, so I left feeling a lot better about my experience More

Buying Pleasure I have been buying vehicles for over 40 years and it was never a pleasurable experience. Until doing business with Laura Buick GMC. No pressure sales I have been buying vehicles for over 40 years and it was never a pleasurable experience. Until doing business with Laura Buick GMC. No pressure sales and excellent pricing. I traveled 13 hours to buy from them. Jonathan and Matt went out of their way for me. I can not say enough about either of them. If you looking for a good deal and a great selection go Laura!!!!!!! More

Top Notch Sales and Dealership!! We had an outstanding overall customer experience at Laura Buick GMC, Collinsville, Il. Steve Rogers/Sales Associate was extremely helpful, patient a We had an outstanding overall customer experience at Laura Buick GMC, Collinsville, Il. Steve Rogers/Sales Associate was extremely helpful, patient and friendly during our truck shopping adventure. We are picky, we knew what we wanted and the price we could afford! Steve does not pressure you into buying something you dont want, instead , he is trustworthy to get you what you want at YOUR price. Super exceeded our expectations!! More

DISGRACEFUL TO THE GMC BRAND Lifetime Ford Guy, First time GMC Product 5 Stars, DEALERSHIP STAFF 0 MARY BERGER & RICKY SUTBERRY are a DISGRACE to the GMC Brand. The DESPICABLE man Lifetime Ford Guy, First time GMC Product 5 Stars, DEALERSHIP STAFF 0 MARY BERGER & RICKY SUTBERRY are a DISGRACE to the GMC Brand. The DESPICABLE manner of which they communicate with Clients is DISGRACEFUL! You might save a few dollars but the Miserable Experience with Laura GMC isn't worth it. More

Great Service! We flew over from Hawaii to purchase a 2017 GMC Denali. They arranged to pick us up from the airport and take us to the dealership. The staff was very We flew over from Hawaii to purchase a 2017 GMC Denali. They arranged to pick us up from the airport and take us to the dealership. The staff was very professional and friendly. We highly recommend purchasing from them! More

The Best In The Business They are best in service, friendliness, prices and genuinely care about their customers and the concerns about their vehicle. I wouldn't go anywhere e They are best in service, friendliness, prices and genuinely care about their customers and the concerns about their vehicle. I wouldn't go anywhere else. More

Awesome dealership Buying a new truck at Laura Buick GMC was probably the best experience ever over any dealership I have been to. Aaron Kent was my salesman and he was Buying a new truck at Laura Buick GMC was probably the best experience ever over any dealership I have been to. Aaron Kent was my salesman and he was very helpful finding the exact truck I was looking for. More

New Denali Yukon XL I flew from Fort Lauderdale, FL and this was a great experience! Greg Brown my sales rep did an amazing job finding me the right vehicle. I flew from Fort Lauderdale, FL and this was a great experience! Greg Brown my sales rep did an amazing job finding me the right vehicle. More

Happy and satisfied I want to thank everyone who works there especially my sales reps. Mike Miller and Aaron Kent and Joe Sewell who helped me with the finance. They al I want to thank everyone who works there especially my sales reps. Mike Miller and Aaron Kent and Joe Sewell who helped me with the finance. They all made me feel comfortable buying my first new truck since 1990. I am very happy and will be buying a new vehicle from Laura Buick in the near future for my wife. More