Laura Buick GMC
Collinsville, IL
Filter Reviews by Keyword
By Type
Showing 2,622 reviews
I have been buying GM product since the 60’s. It was a very easy purchase until it was time to pick up my new GMC 1500 Denali. The vehicle had a chip on the door. The salesman (Dave Pusa) said he It was a very easy purchase until it was time to pick up my new GMC 1500 Denali. The vehicle had a chip on the door. The salesman (Dave Pusa) said he would order a bottle of paint per my request. He went back into the facility and when got back I had noticed tar and other crud on the vehicle. The bed, which now has a dealer installed folding cover was filthy with dust that had accumulated while sitting on the lot. He, Dave said the detailers were not of high quality and told me to have it detailed and he would reimburse me. I did and took pictures of the tailgate and engine compartment. I sent the pictures to Dave and let him know I paid $80 to have it detailed. I’ve been given the runaround ever since. I text him yesterday, he called me back, said Laura’s is just so big and don’t care, He was going to get back with me today. As usual, Notta! More
Each time I have taken my GMC my service representee David Day has taken the time to make me feel like a valued customer and always explains the details of the service to be performed at drop off, keeps David Day has taken the time to make me feel like a valued customer and always explains the details of the service to be performed at drop off, keeps me updated on progress and reviews the services performed at pick-up. More
Our experience was excellent! Our sales representative was knowledgeable, courteous, and helpful. This is our third vehicle purchased at Laura, we like the service and the after s Our sales representative was knowledgeable, courteous, and helpful. This is our third vehicle purchased at Laura, we like the service and the after sales interest of our purchase! Thank you again, Laura Buick GMC!! More
Purchasing a vehicle is a big deal for me. I searched most if the dealerships looking for the best deal for what I wanted. Although there were a few with the same vehicle, Laura’s dealership I searched most if the dealerships looking for the best deal for what I wanted. Although there were a few with the same vehicle, Laura’s dealership reached out to me immediately and won me over. Thus us the second vehicle that I have purchased from Laura’s and will definitely consider them again for my next vehicle. More
Beautiful dealership, Huge inventory, wish I would have known about the ceramic coating, tinting and accessories before buying Overall great expect. Still waiting for my GM points, 100 gift card and hat known about the ceramic coating, tinting and accessories before buying Overall great expect. Still waiting for my GM points, 100 gift card and hat More
I highly recommend anyone that is shopping for a new vehicle to go to Laura Buick GMC. Employees are friendly and not pushy. They don’t have hidden expenses to get more money out of the customers. Just vehicle to go to Laura Buick GMC. Employees are friendly and not pushy. They don’t have hidden expenses to get more money out of the customers. Justin Scheaffer was my salesman and I would definitely do business with him again. Click More
Best service advisor I’ve ever had. Dave was insanely knowledgeable and communicative. I had a long and complicated list of issues and he addressed each and every one with care. Dave was insanely knowledgeable and communicative. I had a long and complicated list of issues and he addressed each and every one with care. More