Laura Buick GMC

While Laura Buick GMC is a high volume dealer, it falls short in customer service after the sale. While the lot is large, the sales rep knew nothing about the vehicle, where it was located, if it was clea short in customer service after the sale. While the lot is large, the sales rep knew nothing about the vehicle, where it was located, if it was clean, or any history. This created a 30 minute delay just to locate the vehicle to look it over. Although the price of the vehicle for the milage and condition was 'acceptable', it was a VERY difficult process to get the vehicle to pass inspection in Missouri. The windshield wiper flew off of the vehicle the first time while driving home and the vehicle had too much play in the tie rods. The Missouri mechanic took pictures showing that the tie rods were worn and needed to be replaced in order to pass the Missouri inspection. The result is that I had to needlessly visit Laura Buick (3) three times and they would 'bad mouth' the Missouri mechanic, stating he did not know how to do his job (although he had 40 years of experience), took pictures showing the play in the tie rods. Since I could not get the vehicle to pass, I proceeded to give the vehicle back to Dave Pusa and his manager. They stated to me that they were not a 'bank', which I replied, 'I can't get the vehicle licensed in Missouri, so I would like my money back and full refund'. This was the only avenue to get resolution and have the tie rods replaced which resulted in driving 30 miles each time to bring the truck to the dealer. Also, the truck was to be cleaned before pickup and was still very dirty on the inside upon my arrival (think of the previous owner eating Cheetos everyday while commuting) One rep replied that it was 'college kids' and that was to be expected. No, this needs to be addressed in their quality control/assurance area. Also, they would not replace the wiper either. I'll leave this to the reader if going to Laura Buick GMC is worth the effort. While a high volume dealer, which has solid pricing, I would strongly recommend looking at all alternatives if one is looking for service after the sale or if one wants to be valued a customer (who just laid out 5 digits of money). Especially, when the dealership was clearly responsible and acted like the customer was an inconvenience to them. More

My wife arrived at the Dealership like an hour before closing. I secured our financing and drove away in a Brand New Buick Envista. Big shutouts to Timothy our great salesman for not only doing an munifi closing. I secured our financing and drove away in a Brand New Buick Envista. Big shutouts to Timothy our great salesman for not only doing an munificent job but making my wife very happy with the purchase. More

I purchased a 2026 Denali Terrain and I love it. It drives like a dream. My salesman, Josh Roseke was amazing but so is Michael in finance! I drove two hours to buy this vehicle from this dealership It drives like a dream. My salesman, Josh Roseke was amazing but so is Michael in finance! I drove two hours to buy this vehicle from this dealership and it was worth every mile!!!! More

Great overall experience from sales to finance. Never easier to buy a vehicle. Great pricing Never easier to buy a vehicle. Great pricing More

Steve Rogers was very professional and offered me the low pressure and high service sales approach I look for in a salesperson! pressure and high service sales approach I look for in a salesperson! More

They completed the work on my truck in a timely manner and was happy with the repair. and was happy with the repair. More

Luke Lafond made the experience fun and easy! We couldn’t be happier with our decision! We couldn’t be happier with our decision! More

Great service and TJ made sure I was in and out in 1 hour for my service. for my service. More

We were thoroughly impressed with Laura gmc, especially with Jason welsh and Will. I’ve now used Jason 3 times over the last decade. He is very personable and takes the time to make you feel comfortable an with Jason welsh and Will. I’ve now used Jason 3 times over the last decade. He is very personable and takes the time to make you feel comfortable and special. I have even recommended Jason to other friends. He really knows his info about the car business. More

Dealership and salesperson Josh were great with me, quick to answer my questions, quick to send me a video of the vehicle I was interested in, and made the out-of-state purchase very easy to answer my questions, quick to send me a video of the vehicle I was interested in, and made the out-of-state purchase very easy More