
Laura Buick GMC
Collinsville, IL
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Very disappointed in there warranty on a lift they installed, had to have it fixed in Oklahoma $1900 out of pocket with no refund after they told me to take it to gmc service installed, had to have it fixed in Oklahoma $1900 out of pocket with no refund after they told me to take it to gmc service More
When you pay for the best warranty on your vehicle and then you have to pay two hundred and twenty five dollars for it to get checked out needs to be covered by the warranty. Spend 47000 on a truck and it then you have to pay two hundred and twenty five dollars for it to get checked out needs to be covered by the warranty. Spend 47000 on a truck and it only has 25000 should be bumber to bumber . I bought the best warranty sold and I have a problem with the right hand turn signal and I have to pay high dollar to get it fixed More
Amazing! I am in PA and bought a truck from Laura. Very easy. Straight forward. No hidden fees. Cheapest in the country, even after having it shipped to my ho I am in PA and bought a truck from Laura. Very easy. Straight forward. No hidden fees. Cheapest in the country, even after having it shipped to my home. Very professional and quick service. I have purchased many new vehicles in my life and Laura is at the top! Great job! More
Plenty of inventory, modern facility, knowledgeable staff and convenient location. My sales person Jacob worked hard to get a deal we both could work with. and convenient location. My sales person Jacob worked hard to get a deal we both could work with. More
I would never purchase a car from here. Jason Vice (Sales Manager) was one of the rudest individuals I've ever meet. He refused to let my husband speak and/or show him the text that said ho Jason Vice (Sales Manager) was one of the rudest individuals I've ever meet. He refused to let my husband speak and/or show him the text that said how much he was quoted from the salesman for our vehicle. Basically saying my husband was lying. We left without purchasing anything and suggest you do the same! More
I recently had a very frustrating experience with Drew at Laura dealership. I live out of state and had found a pickup I was very interested in purchasing. Drew assured me that he would call me at 9:30 AM to Laura dealership. I live out of state and had found a pickup I was very interested in purchasing. Drew assured me that he would call me at 9:30 AM to finalize the online offer, and even stated that he was holding the file on his desk for us. However, three hours after his promised call time, he finally reached out, only to inform me that someone else had come in, taken the file off his desk, and sold the truck I wanted. This level of unprofessionalism and lack of communication is absolutely unacceptable. If you're considering buying a vehicle from Laura, I'd strongly advise against it based on my experience. You might think a deal is secure, only for them to drop the ball and sell it out from under you. Be warned—this dealership doesn’t seem to respect your time or follow through on commitments. More