Laura Automotive of Sullivan, LLC | Page 12

Lack of support after purchase My father and I traveled 9 hours for him to purchase a vehicle from Laura. They had an outstanding price on a new Ram which was hard to beat. We had My father and I traveled 9 hours for him to purchase a vehicle from Laura. They had an outstanding price on a new Ram which was hard to beat. We had an appointment set up to sign paperwork which should have been an easy process being that all financing was done in advance. We had to wait for the gentleman from finance for over an hour (mind you we were there first thing in the morning/first customers). Prior to finalizing paperwork I noticed a small dent in the front bumper on the truck. We brought this to the salesman's (Kent) attention. He stated he would speak to the sales manager about what could be done. He came back a few minutes later and stated that their "Dent Guy" was not in for the day and they couldn't do anything. I asked if they could knock some money off the truck so it could be fixed when we returned home. He said no without asking. Unfortunately this truck was the only one on the lot with these particular features and in this color. It was one of only a few within a 500 mile radius from us as well. With that being said we continued with the purchase as our trip alone outweighed the cost of the bumper to be fixed. Once home we contacted Chrysler Customer Care and notified them of this incident. They put us in contact with Kent and we were told the sales manager would contact us. Now almost 2 months later and still no word. $60k truck with a dent in the front bumper and Laura is unwilling to make it right. In our family we have purchased 7 Chrysler vehicles in the last seven years all being new or slightly used. I was planning on trading my truck in next year and returning to Laura to purchase a new Ram because of their competitive pricing, but I will be going elsewhere now. If you read through the comments, I am not the only one questioning their customer service after the sale. If Laura cares to correct this issue my review will be revised. If not, I will continue to review them on other forums as well. More

Didn’t want to make a deal today Went to Laura CDJR today looking to make a deal on a new Jeep. After five frustrating hours we walked out. The dealer incentives changed over from the Went to Laura CDJR today looking to make a deal on a new Jeep. After five frustrating hours we walked out. The dealer incentives changed over from the previous month making the Jeep $2,000 more expensive than it had been just two days before, they undervalued my trade in and tried to apply negative equity to the new vehicle. The salesman refused to work with us to make a reasonable deal on a new vehicle. The salesman was using hostile high pressure sales tactics to try to get us to agree to an unreasonably high price for a base model at the time of our visit. I have purchased from Laura once before but will never patronize this business again. Today was a huge waste of time I should have gone to a dealership in Saint Louis but decided to go to Laura because of my previous experience with them. But after they refused to make any effort to make a fair deal on the Jeep I was looking at we just left. I strongly advise that you do business anywhere but Laura CDJR More

Low pressure, great deal! Corey Downing helped us make a great purchase with no pressure and has continued to be helpful with truck information even after the sale! The Laura Corey Downing helped us make a great purchase with no pressure and has continued to be helpful with truck information even after the sale! The Laura team, including Keith Bryan were very helpful. More

Excellent Service Had additional thinks added to new car purchase. Work was completed as promised. All employees were friendly and helpful. Would highly recommend and w Had additional thinks added to new car purchase. Work was completed as promised. All employees were friendly and helpful. Would highly recommend and will use service again. More

Pleasant experience Kent, was my salesperson and was very easy to work with. He answered all my questions and never pressured me to buy. Car was not priced on their Webs Kent, was my salesperson and was very easy to work with. He answered all my questions and never pressured me to buy. Car was not priced on their Website, I offered a price and they accepted. Before we signed the papers Kent checked the Website again and the price was $2000.00 less than I offered, so they gave me the Website price. When ever I look for another vehicle I would sure come here first. More

Go figure Dent in front bumper on a $70,000 dollar truck. They would not correct the issue. I drove 8.5 hours to pick it up so I could not just leave and go som Dent in front bumper on a $70,000 dollar truck. They would not correct the issue. I drove 8.5 hours to pick it up so I could not just leave and go somewhere else. More

Great Deal, great service Jamie, my salesperson was exceptional.Respectful, good product knowledge and answered all questions, never pressured me to buy. The sales manager Mik Jamie, my salesperson was exceptional.Respectful, good product knowledge and answered all questions, never pressured me to buy. The sales manager Mike was helpful and courteous and the finance guy Don was also straightforward and honest, efficient and a Navy vet who served with Marines which puts him at the top of my respect list as my son is a Marine. Jamie did an outstanding job overall and demonstrated the features of the truck twice and even offered more of her time even after official closing time had came and went. I would recommend Jamie and Laura CDJR to family and friends.I bought a2018 Ram 2500 Big Horn.Most competitive price I could find Nationwide on Autotrader for unit with same equipment. The condition of the truck, not so much,had a large amount of frozen oak leaves in bed and has blue grease pencil marks in several locations, look like inspection marks from factory. it was in the 20's that day but I feel the effort to deliver a clean brand new vehicle was a C- More

Easy to do business with. This was my second experience with laura dealerships, bought 1 new gmc, and a used jeep this time. Very clean vehicle, priced right, found a couple This was my second experience with laura dealerships, bought 1 new gmc, and a used jeep this time. Very clean vehicle, priced right, found a couple small issues and they checked it out and took care of the issues. Highly recommend this auto group. More

Oil change. Everything went the way it was planned. Called for an appointment and was given the time and day I wanted immediately. When I arrived service people met me at my car took it in and was done Called for an appointment and was given the time and day I wanted immediately. When I arrived service people met me at my car took it in and was done in abo45 minutes. Couldn’t ask for more. More

Recalls on truck Josh did a great job of taking care of my recalls and in a very pleasant timely matter...I was very please with my experience there at Laura! Josh did a great job of taking care of my recalls and in a very pleasant timely matter...I was very please with my experience there at Laura! More