Laura Automotive of Sullivan, LLC

Took my vehicle in for warranty service and needed a loaner. Took them 3 days of calling every day to get a loaner. After getting a loaner, I had it for 3 weeks as parts were ordered but never “received loaner. Took them 3 days of calling every day to get a loaner. After getting a loaner, I had it for 3 weeks as parts were ordered but never “received” one of the parts. Turns out they ordered a part that wasn’t needed, and had the original that was needed so communication between the shop/people who order, not sure but definite miscommunication. About twice a week, I would call for an update and kept saying should be in tomorrow. At the start of week 3, I was finally told that the “part” was on back order which is something I could’ve been told many days before. Overall, service was completed, but along the line a lot of miscommunication. More

Collin answered all of my questions, sent me pictures and video. He was very professional. Very good buying experience! video. He was very professional. Very good buying experience! More

Had a fantastic interaction with Blake Key —- has been supremely patient - given me additional details about my car —- took a video - helped prepare for shipping. Been very impressed with Laura Automotive supremely patient - given me additional details about my car —- took a video - helped prepare for shipping. Been very impressed with Laura Automotive and excited to hopefully take delivery of the vehicle. Top notch institution. More

Zack in service took great car of us this dealership is top notch and very professional will recommend to all my family and friends to go see them top notch and very professional will recommend to all my family and friends to go see them More

Laura automotive was great at communicating with me since I was from out of state. Great experience overall! I was from out of state. Great experience overall! More

Had my truck over a month. Finally done, then asked if I wanted a recall performed still. Paid over the phone and have multiple charges on my card. Just another argument to hav Finally done, then asked if I wanted a recall performed still. Paid over the phone and have multiple charges on my card. Just another argument to have. Will not be coming back for service work. More

The purchasing of a used car went well. The sales staff and finance staff processed us very quickly The sales staff and finance staff processed us very quickly More

Everyone is professional and courteous. They help explain what recalls are needed for my vehicle. They help explain what recalls are needed for my vehicle. More

My truck broke down on the road near Laura Dodge last week. They fixed the truck that day to get me back on the road. Great friendly people. I plan to buy my next truck from them. week. They fixed the truck that day to get me back on the road. Great friendly people. I plan to buy my next truck from them. More

Awesome service crew department. Kept me informed on my vehicle while it was at dealership Kept me informed on my vehicle while it was at dealership More