Lasco Ford

Lasco Ford responded

Don I have spoke with Janice and Service I am aware you did have an issue with the truck based on the break light I have also been informed that we did wave the deductible so there wasn't any issues based on you having to pay that determining what the issue was with the truck at the time. I am aware it had been taken care of and am not sure if you had been trying to contact Matt Lasco at that time or after the issue was taken care of. I would like to clear this up with you based on your experience please get back with us.

Don Faith responded

Dear Lasco Ford: First you have my phone number so if you truly want to contact me to clear this up you may call. Second, I bought a Ford Certified Used Vehicle which had a brake light on the dash & everyone was aware when I purchased it & made an appointment to get it fixed. When I arrived I was told I would be charged for the repair. I attempted to discuss with the service dept person who told me it was because it had a warranty & then I tried to talk with the sales person, who wouldn't talk to me about it. I sat there for over 6 hours when I was finally told that they would need to order the part I would need to come back. I made another appointment for 2 days later. I also asked about a vibration & was told it was the tires. I left your dealership & went & purchased new tires for $162.00. This was not the problem. So based on your expert opinion I spent money that wasn't needed. I also had 2 tail lights that were cracked with water in them. These had to be this way when I bought the truck because it hadn't rained since I bought it but I just received an oh well shrugged shoulder. I had to spend another $125.00 to fix those. When I showed up for my next appointment I sat there for another 3 hours. When I asked how long it would be I was told, very rudely, that it wouldn't be ready until the next day. I requested my vehicle back & would need to reschedule appointment for some time in July since I would need to arrange for a day off since my work schedule only included week-ends off & you weren't open on those days. Instead I was given a loaner car & was told to come back the next day after I got out of work (after 5). Other than the rudeness I thought this was a good thing. However, while I was at work the next day someone attempted to call me & when I returned the call no one was available to answer. I thought they were calling me to tell me my vehicle was ready but when I arrived I was scolded for not calling. When I explained I had I was told, rudely again, that it would be at least 2 days lead time & would need to be sent out & I should have known that. Well no one had ever explained any of the process to me so how was I to know??? I left again without my vehicle or knowledge of when it would be back. I waited one week & I never heard back from anyone & when I attempted to call to find out I was told that you hadn't called me yet so I shouldn't have called. It was then that I called & spoke to the General Manager. This was the first person to talk to me & tell me what to expect. I received my truck 2 days later. I was not charged but I never received an apology when I picked up my truck. In the mean time I also heard from Matt Lasco who scolded me for being upset by not getting a response to my email when I was trying multiple different ways to get someone to respond to me. He stated that he had just had a baby & was spending time with his family & I shouldn't have bothered him. Well, how was I supposed to know this was going on in his personal life & why wasn't someone else assigned to cover the internet emails? He responded through his personal email not his business email & all I had access to was the company email. I've never received an apology from him either. The customer service was so poor I don't know how you have stayed in business & as far as I'm concerned I will spread my experience.

Don Faith responded

I went to a tire store and replaced them based on your dealerships report, I did not tell them to inspect them, I thought you did that. I have since found out the shake is from a bent drive shaft.The tail lights are more than cracked,they are broken,also chuck full of water. I still have them.

Don Faith responded

why does it take 2 to 4 weeks to respond to a question? hope to get a answer before september. Don

Lasco Ford responded

Lasco Ford is here to help out and based on your issue it looks like you have not contacted Lasco Ford at all and have taken your vehicle elsewhere. You have written a review and never contacted the dealer to see what they can do to help out or have brought the vehicle into service at Lasco Ford. Based on the criminal negligence that shouldn't be stated we do an inspection on our vehicles and based on you having the vehicle for 4 months now and it being a Pre Owned vehicle things do go wrong in long or short periods of time. You are also asking Lasco Ford to cover payments but have not notified us of the issue you are having with the vehicle. Based on the interest rate for your car loan that would be based on your overall credit situation not what Lasco Ford has given you. We would like to help you out and see exactly what is going on with the vehicle please contact the service department or Ron or give me your information so we can discuss the issue and set something up.

jonzr responded

Thanks for responding so quickly. I wrote this review the day of the repair and after not having heard back from Lasco. I should have held off a few days. My apologies. I do feel I should have had an outside party thoroughly inspect the truck before purchasing but had no means to do so. I am happy overall with the purchase. The failing bearings blindsided me, along with the comment from Lusz Ford that they were "the worst bearings" they had ever seen. This led me to wonder if Lasco had inspected them before putting it on the lot. I expect little things to break down but this has wiped out an entire paycheck. ($906.00.) I am also replacing a cracked coolant reservoir (covered by Auto Save warranty) and the thermostat($325, not covered). Please let me know if there is anything Lasco can do to help. I am currently out of state so repairs are being done in St. Louis.

jonzr responded

Further adventures: for a few days my truck has had trouble getting into first and fifth gears. I assumed the worst, that the clutch was burning out. While trying to wrestle it into gear in a parking lot, the stick came off in my hand. That was odd, I thought. Turns out the bolt securing it to the clutch (?) had come loose. I fixed it with a three dollar wrench and breathed a sigh of relief. I would greatly appreciate hearing back from someone at Lasco. I am due to replace the coolant tank and thermometer this weekend. Will be sure to join AAA before hitting the road. Please let me know if Lasco is willing to help with a couple of payments. I feel it is in everyone's best interest to keep a customer happy.

Lasco Ford responded

What we would like to do is have you bring the vehicle into Lasco Ford Service Department for us to take a look at the vehicle and see what can be done based on the issues you are stating. I am aware you were out of town at the time of these issues. In order for us to determine what is going on with the vehicle we would need to have a mechanic look the vehicle over. Let me know if this is something that can be done we would like to see what we can do to help out.

jonzr responded

I will not be back in the area until late August, hence the repairs here in St. Louis. I appreciate your willingness to check out the truck but that is not possible. I'll be happy to put your service department in touch with the guys at Lusz Ford in Chesterfield MO. They have been very friendly and helpful. At this point my main concern is the rapidly mounting financial drain. That is why I am asking for some consideration from the financing department. I doubt they can do anything without verification from your service department but will keep in touch with them. It will be impossible for me to make on time payments for the next two months due to the cost of keeping the truck running.

jonzr responded

Another update: so far, the pattern seems to be every payday (biweekly) I take the truck in to Fusz Ford for service. This time they're replacing the control arm, after a few weeks of an annoying "clunking" sound whenever I turn left or right. This one is only $225. To date, the cost of repairs is up to $1,500.00. I will gladly bring this truck in to Lasco when I'm back in school in Sept. but not sure what good that would do. Again, this seems an inordinate amount of mechanical failure. What do you think? I have delayed this month's payment and will most likely be late on subsequent due dates. I sure wish someone up there would offer some sort of compensation.

jonzr responded

Updating again: this week - $550 to replace the cracked radiator. This is endless. IF this truck makes it back to Michigan, I'll drop it off at Lasco.

jonzr responded

Midas is going to replace the burned out clutch on Friday. What's another $850? I am now going into debt for this truck. Please keep in contact about this. This is NOT going to go away - clearly. It is obscenely expensive keeping this truck running. I am not nearly as angry with Lasco as I am with myself for having gotten into this mess. I will copy and send receipts for all repairs to your managers in the hopes they may take some pity on me and offer to help out. It would be the right thing to do.