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Lasco Ford
Fenton, MI
955 Reviews
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Showing 955 reviews
September 05, 2010
Lets start off by saying this web site gives this dealer 3.4 stars out of 5. If you put this in to a percentage it would be 64.5%. Which if you were to play the odds chances are you would lose. And thats wh 3.4 stars out of 5. If you put this in to a percentage it would be 64.5%. Which if you were to play the odds chances are you would lose. And thats what happened to me I bought a truck from lasco ford on July 29th,2010 their was a couple things wrong with the truck minor things nothing major but I wanted them fixed. So I told the salesmen about the things I told the power mirror was broke the blinker inside was not working, also needed a keyless entry and a key, so when I signed the paper work it was all in writing no big deal he said come back next week and we will take care of it he siad we can clean it all up for you to I had said something about how nasty the inside was. As I was waiting for the paper work to be finished I walked around the lot just wasting time I noticed a couple of employees smoking something they shouldn't have been. I thought what a mistake coming to this dealership,but that isn't the half of it. Got the paper work for the truck got my repairs that they promised in writing I was feeling good about even thought I just witnessed people smoking something. So I leave the dealer get out of town on Owen Rd. go to speed up and the truck won't go over 55mph I only live about 16 miles from fenton I drove the truck straight home. Call the salesmen tell him the trouble he says he will call me right back. He calls and says"theres was someone else saying the truck wouldn't go over 55 the other day". Don't you think you should have fixed it when someone said something? So I take the truck back the next day July 30, 2010. No call or anything for the first week so I call service and ask about it. Service said they would call right back three days later he calls and says it would be $1800.00 to fix. I said no it has a warranty 3mos or 3000 miles he told me no you bought the truck as-is I said no I have paper work on it,I'll call you back he calls back and says yeah it does but theres a $200 dollar deduct.I wasnt in the truck 25 mins have to pay 200 dollars. He said yes. I couldnt beleive it.He said it would be about a week for it to be fixed. A week goes buy I have to call They say there waiting on the warranty company.Then two weeks service manager calls and says it will be ready by the end of the week,so I ask about my mirror and keyshesaid he didnt know a thing about it. Its not in my file? he said no.He said he would call no call I couldn't beleive this is the manager and he don't call. I call monday it will be ready by the end of the week says the service manager I'll call no call Finally get a call five days after they said they would call.Manager says it is still acting up sometime next week.Endclosing this reveiw this my this rolling on 38days after signing paper on the the loan I've made one payment and one my way to send the second payment and I've not even put 50 miles on the truck and will owe money for the repairs. We all know your not going to make everyone happy and your going to get some complaints.If you a gambler and think your odds are part of that 64.5% then take that chance at lasco ford. More
by newcomb1019
Employees Worked With
steve zittel,service department
June 25, 2010
Stopped in to talk to Dan about a new 2010 F150, wanted to trade in my old 2005 F150 which was in good shape. I knew Dan from his days at Brighton Ford. I like to stick with dealers that work hard with you to trade in my old 2005 F150 which was in good shape. I knew Dan from his days at Brighton Ford. I like to stick with dealers that work hard with you, and Dan didn't disappoint. After some apprehension on my part, we worked through that and he included a moonroof for under $350 bucks..which is nice. I see alot of folks having problems on the used side, but the new side seemed to work pretty well. Acutally negoiated until 10:00PM, Dan and Keith stayed the whole time until I was ready...had a good experience. It would be good to do your research before hand though to ensure you know what you want. My Dad also bought a truck from Jim, he did a nice job as well. More
by thespartan
Employees Worked With
Dan Cheany, Dan Cheney
June 24, 2010
From the moment we walked in the door we felt completely comfortable. I hate the car buying process, but Eric did a great job of making us feel good about the experience. There was absolutely no pressure, h comfortable. I hate the car buying process, but Eric did a great job of making us feel good about the experience. There was absolutely no pressure, he presented us with several options and we walked away knowing we made a good decision. We didn't really think they would be able to help us, but they did - and they did it respectfully. I have never owned a Ford before, but if the car is half as nice as the staff at Lasco I will definitely be back! Thanks for a great experience!!! More
by DLG07
Employees Worked With
Eric K
June 02, 2010
We found the vehicle we were interested online. We contacted them and did not get a response. After multiple attempts, we specifically requested Ryan due to the positive reviews online and the horrib contacted them and did not get a response. After multiple attempts, we specifically requested Ryan due to the positive reviews online and the horrible ones for the dealership. He provided horrible service. He lied about the warranty and never returned calls back. He lied about when the car would be ready for pick up. After we signed the papers and we went to the car, they didn't do any the repairs that was promised. They provided us with an IOU slip that is worthless. We requested to speak to a manager and got Matt LASCO who was very rude, disrespectful and hostile. He said that would "not go over this again" and that he was a LASCO..... The fact that his last name is the same as the dealership means nothing to me. What mattered to me was that they followed through with what they promised verbally and on paper. Instead, if felt like we bought a car from an auction, not a dealership. I now see this place as a bottom feeder and not a real dealership due to how they treat their customers. More
by lchristma
Employees Worked With
Matt Lasco
April 30, 2010
Great experience. Very helpful, friendly, and timely. Answered all questions! Hassle free! Good prices and great quality of vehicles. Would recommend to family and friends! Took care of any concerns imme Answered all questions! Hassle free! Good prices and great quality of vehicles. Would recommend to family and friends! Took care of any concerns immeadiately and provided all information needed. Clearly explained all paper work as well. More
by jessicalm88
Employees Worked With
Eric Kuehlewind
April 01, 2010
Brought a car in for problem with transmission slipping. Did not charge for checking the vehicle and could not duplicate problem. When problem occurred again, problem was repaired under warranty. when tha Did not charge for checking the vehicle and could not duplicate problem. When problem occurred again, problem was repaired under warranty. when that car was picked up, another was dropped off for a transmission recall. It was checked and ready for pickup within 3 hours. More
by JPetres
Employees Worked With
Sean Meek
March 15, 2010
I was very afraid after reading reviews when I brought my used car home and discovered there was bad brakes. We replaced the pads and called Lasco. They not only fixed our car in 2 days but they also gave used car home and discovered there was bad brakes. We replaced the pads and called Lasco. They not only fixed our car in 2 days but they also gave a loaner. While the car was in they found something wrong with the windshield wiper and even replaced that. I am still shocked by all the reviews of Lasco. I had my best used car experience ever. We went there because we needed to get out of a lease early and our credit is not the best. They were even able to help us with that. More
by agutter17
Employees Worked With
Ryan Valade
March 15, 2010
This is the 2nd vehicle we bought from Lasco. I have never been treated so well and respectful. Matt went above and beyond to do whatever it took to get us into a vehicle that was affordable for us. Ry never been treated so well and respectful. Matt went above and beyond to do whatever it took to get us into a vehicle that was affordable for us. Ryan was so patient with us and even went above and beyond to help us get the best deal we could get. They were so busy this past Saturday and watching the staff busting there butts off they never once made us feel like were ignored, we were kept up to speed what was going on. I will continue to use Lasco and refer them to others as well. More
by amanda48451
Employees Worked With
Ryan Valrde
February 17, 2010
I was very pleased with the service I received out of Lasco Ford and my sales person Aaron Robinson. I have had some credit problems due to a recent divorce. When I called my local dealer and told them m Lasco Ford and my sales person Aaron Robinson. I have had some credit problems due to a recent divorce. When I called my local dealer and told them my situation the sales person never called me back. I heard Lasco's radio add about financing everyone and went to there website and applied online. Aaron contacted me the next morning with a pre approval. I then set an appointment with the dealership and everything we discussed on over the phone was right on I drove home in a 2007 fusion that night with a payment that I can actually afford.. I recommend Lasco Ford and Aaron to all my friends and family. More
by lisaraye
Employees Worked With
Aaron Robinson
February 17, 2010
I was very happy w/ the hard work that the lasco emplyeswent threw 2 help me get a loan for a car when no other dealers would ,i would and i have recommended them to friends and family ,they went fa emplyeswent threw 2 help me get a loan for a car when no other dealers would ,i would and i have recommended them to friends and family ,they went far beyond any other dealer to help me. So i would like to say thank you to Aron and the Lasco ford family ,and would deffenetly do bussiness with them again... More
by kwilkins01
Employees Worked With
aron robinson
