Lasco Ford

Sales Everyone there tries so hard to sell you a car. At no point did I feel like a valued customer or they understood what I was looking for. I chatted onl Everyone there tries so hard to sell you a car. At no point did I feel like a valued customer or they understood what I was looking for. I chatted online with someone for about 3-5 minutes and instantly knew from their word choice that I didn't want to deal with them so I called the number hoping to get connected with a different sales person. I did and on the phone they sounded on the border of trying to be helpful or trying to find the best way to sell me a vehicle. I went in for my appointment to test drive a vehicle and quickly found out it was the latter. First vehicle went off with out a hitch. Second vehicle he checked about half a dozen cars and all of their batteries were dead. He said it'll just take a couple minutes to jump one and off we go. About 5 min in waiting in the cold I offered to just come back another day. He assured me it would just be another couple of minutes. While waiting I read the sticker on the car. It was the wrong engine I specifically asked to test drive. I should have left at this point, but I figured after all this why not just give it a try. Ended up being a waste of my time. While leaving I told the sales rep that was helping me I honestly wasn't fond of either of the cars, but maybe I would come back to test drive the right one I asked about another day. Within 5 days from being there I was contacted 3 times by the dealership not a single time did they mention the issues about the dead battery, waiting in the cold to jump the car or apologize about it.. I understand following up, but this is excessive and just makes me feel like a target to be sold a car and not a customer they are legitimately trying to help match with the right vehicle for them. More

No Ethics Bear with me a moment, please. My mom, who is 84 and is diagnosed with dementia, managed somehow to buy a new Ford Focus end of October. She traded in Bear with me a moment, please. My mom, who is 84 and is diagnosed with dementia, managed somehow to buy a new Ford Focus end of October. She traded in the new ford that she bought, from Lasco, April 29th. Mom cannot operate a cell phone, complete a sentence or write a sentence. But still they managed to sell her a new car. (Yes, we were in process of trying to sell the trade in. She supposedly forgot she was not to drive anymore). She was so coherent while getting 'a great deal' from Andy that they had to write, in bright green highlighter "Find title for Ford Focus. Big green paper from the state" on the sale envelope. The sales managers basically said my 'best bet' would be to sell it myself. But, well, depreciation and everything... I would have to pay off the balance. I was not offered a business card by the sales manager that I spoke to on December 3rd. They did offer me a bottle of water. I honestly cannot comprehend how they could sell this woman a new vehicle in her state. And then when her medical condition is pointed out to them, all I get is 'I'm sorry." Really?? I have tried several times to reach Matt Lasco , but he never seems to be in. Must be off counting his money from all the great trade in's from little old ladies they swindled? Oh - and they did not only sell mom two vehicles in one year. They have sold her THREE new vehicles in less than two years. I would give them a negative star, but its not an option. More

Liers Drove three hours to see a car they said was in great cond only three year old car beat up paint peeling from hood tires bald yes it’s used but tell m Drove three hours to see a car they said was in great cond only three year old car beat up paint peeling from hood tires bald yes it’s used but tell me the truth before driving three hours More

Great Experience I would absolutely recommend buying a vehicle from Kayla or Chelsea as they make a fantastic team! Courteous, very knowledgeable with your best inter I would absolutely recommend buying a vehicle from Kayla or Chelsea as they make a fantastic team! Courteous, very knowledgeable with your best interest in mind. They helped me get a new vehicle unless than optimal circumstances and I couldn’t be happier!! More

Awful experience. I just recently purchased a 2015 GMC sierra from LASCO FORD which is not a cheap truck. First I must say I am partly responsible for thinking there ar I just recently purchased a 2015 GMC sierra from LASCO FORD which is not a cheap truck. First I must say I am partly responsible for thinking there are decent car dealerships out there not just trying to get your money for their junk. I purchased my truck from Philadelphia I was never able to get out LASCO FORD to see the truck but the pictures online were great. They told me it was a certified perowned. They told me if I put a deposit down they could only hold it for 2 days and I wouldn't be able to get there until next weekend. The sales person sent me some pictures and a video. Everything looked great the truck bed was messed up but it's a truck bed not a big deal. And that was the only problems that the sales person seen. I guess it must have got right passed them that 1.)there are about 15 nicks on the tailgate that they painted over with what looks to be nail polish terrible job looks like bird poop that doesn't wash away, 2.)the back window has waters spots that won't wash away,3.) there is water stains across the whole back ceiling from one side to the other, 4.) The day i received the truck it was raining The windshield wipers didn't even wipe the windows. Asked if they would refund me the wipers and nope. 5.) The tires will hopefully get me through the winter, 7.) There is a chip in the windshield 8.) To top it off the there is a problem with the breaks on this truck year and model when you hit the breaks 2 or 3 times they get extremely stiff to the point you have to stand on them to stop. I contacted the sales person as to how I remedy the situation they say refer to the warrantee papers. I never recieved warrantee papers. Called nick in finance said he would send them to me a couple days go by no papers. Call again "It must have slipped my mind he says. Finally recieved the papers. Contacted a local gmc dealer to get it looked at they now had to wait for the ok from the warrantee. The warrantee needed paperwork from LASCO that they never provided to them. After he looked at it he said he doesn't recommend driving the truck because it is unsafe. Then I had to wait for the warrantee place to send adjuster. I called LASCO to see if they would atleast pay for a rental vehicle left a message and recieved no response. After 7 days witout a vehicle I got it back and still had to pay $371 that the warrantee wouldn't cover. Needless to say I am very disappointed in the customer care that I experienced at LASCO FORD. It seems to me as soon as they got my money they were done dealing with me. I am not looking to get anyone in trouble. They are just doing as they are told from the owners of the company. Just want people to be aware that they really don't care for their people. Maybe just because I am not in their area thay didn't care to much. Sorry for the bad review good luck with your purchase. More

If you can't fix a door handle for $400 I dropped my car off for a couple of minor repairs. They didn't touch it for 4 days. Finally I just told them to replace the door handle and the int I dropped my car off for a couple of minor repairs. They didn't touch it for 4 days. Finally I just told them to replace the door handle and the intermittent wipers. A week later they replaced a relay for the wipers but they had installed the wrong color door handle. Then they lied and said that door handles always have to be custom painted, but their paint guy was off that day (Monday). So I now have 1 black door handle and 3 silver. They charged me $400 and didn't even put the interior door panel back on. Avoid this place at all costs. I could have literally taken my car anywhere and gotten in back 2 days later with everything fixed for less than the money they stole from me. More

Worst experience ever This is the worst company and service dealership i have ever experienced or could imagine anyone experiencing. In november 2017 i purchased and paid c This is the worst company and service dealership i have ever experienced or could imagine anyone experiencing. In november 2017 i purchased and paid cash for a brand new 2018 ford raptor roughly 83,000 cash with every option offered. Additionally, i bought the extended warranty platinum service plan and many more options. In January i brought the truck in for service to Lasco ford and because the service rep there told me they could put different ford performance parts on my truck that wouldn't void my warranty and would increase my trucks performance. this sounded great so i prepaid them over 8000 cash for these different tunes. keep in mind this place is 2 hours away from house and i own a small business and work my butt off over 80 hours a week and when i am not there i lose revenue. since that time my truck is approaching around 130 days that it has been in service on 9 or 10 different trips. Finally my engine blew last week and almost blew up on the expressway and i can hardly get a response from them so i had to get my own rental which i have rental coverage through ford plan. ford has also denied my lemon law claim and more so now i will have to go through arbitration lawyers to sue them both! i will not let this go as it was my dream truck and i paid so much money for this truck and they have treated me like crap. I have decided it is either time this is made right like now or I will be entering a lawsuit against them More

Waste of time scam Advertise deals and tell you you qualify waste your time and then tell you you do not qualify when you try to buy it.... don’t tell some one yes you q Advertise deals and tell you you qualify waste your time and then tell you you do not qualify when you try to buy it.... don’t tell some one yes you qualify for this price drag them along for 30 minutes only to jack the price up 200 per month tight at the end More

Lift Kit & New Shoes for 2017 F-250 Was considering a lift for my new 2017 F-250 Lariet 4x4. Overall, a tremendous experience. Steve Devine from the dealership was most helpful, took Was considering a lift for my new 2017 F-250 Lariet 4x4. Overall, a tremendous experience. Steve Devine from the dealership was most helpful, took time explaining options for a lift vs a level, asked me questions and offered me suggestions to consider. Never felt pressured as he shopped for some rims/tires that would compliment the Blue Jean colored truck. The service team was excellent - work done very professionally and I highly recommend their expertise. Julie was very helpful in setting me up with a loaner as the project took a couple of days. After picking up the truck, I even received a follow up from Steve asking how my trip home went (when does that happen?). I really couldn’t be happier with the looks and the 4” lift is perfect. This truck may turn more heads than my supercharged Mustang....... More