Lasco Ford
Fenton, MI
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My cousin and I are from Canada and we were on a Christmas shopping trip when my car decided to break down on the highway, after being at two previous Dealerships we were sent to Lascon, Fenton. Th Christmas shopping trip when my car decided to break down on the highway, after being at two previous Dealerships we were sent to Lascon, Fenton. They were the best!! After taking a little while to xxxxx what had to be done, Miguel offered to take us somewhere to eat while we waiting, it had been a long morning and we were starving. He also suggested a great restaruant in which to eat at (which was fabulous)!! Once we were done eating, we walked over to a Wal-Mart in which we got the call as to what was going on with my vehicle. Unfortunately it was going to take a couple of days to get the part, so my husband was going to come to pick us up, which was going to take a couple of hours, so we asked Miguel if someone could come and take us to Target to kill a bit more time. It was NO problem they dropped us off there, then picked us up AGAIN and took us back to the dealership. Everyone that we dealt with was so great and friendly, especially Miguel! It was so nice not to have to wait for hours sitting in a dealership! Thanks Lasco & Miguel you were fantastic!! More
Having purchased a vehicle from Lasco 5 yrs ago.. I was familiar with the great service, but must say that with the assistance of Jeff in financing and especially Dave Stacey working my sale, surpassed my familiar with the great service, but must say that with the assistance of Jeff in financing and especially Dave Stacey working my sale, surpassed my previous experience purchasing a vehicle. Dave was extremely polite, patient, understanding, and worked extremely aggressively to get me into a great vehicle in a very short amount of time. I would recommend Lasco Ford to any friend or family member hands down.. Thanks again... Chris. More
I was very happy with my decision to lease a Taurus SHO through Lasco Ford. This is my fourth vehicle, but the first dealership that really helped me find the exact car I wanted. I went to the dealership through Lasco Ford. This is my fourth vehicle, but the first dealership that really helped me find the exact car I wanted. I went to the dealership not planning on making a purchase that day, but after seeing how helpful they were with my girlfriend, I made the decision to turn in my car and get something new. They gave me a great price on my trade in. And as soon as Jake Leal handed me the keys to the SHO, I knew it was going to be a good day. I took it home about an hour later. Jim and Jeff dealt with the finance papers, they were honest about the warranty offers and made the process quick as well. I will be a return customer in the future. More
I went to Lasco Ford to purchase a new Ford Fusion Hybrid. They didn't have any in stock, but they assured me they could order one and/or trade another dealer for the vehicle that I specified. We ha Hybrid. They didn't have any in stock, but they assured me they could order one and/or trade another dealer for the vehicle that I specified. We had agreed upon a vehicle that I would purchase, I signed over the title to my trade in, put down another $500 deposit, insured and financed the car we agreed. When the day came for delivery, I received no phone call or notification that the car had been delivered, so I made several phone calls throughout the day. Each call garnered the same response, "Give me 20 minutes to find out what is going on and I'll call right back". Unfortunately, I never received a call back. The next day was the same song and dance. Finally, the third day after the car was supposed to be delivered, I called and was told that the dealer they were supposed to trade with sold the vehicle from under them. I understand that this was not Lasco's fault. The main issue that I have is that I was treated as if I didn't exist. I never received a phone call with an update or a status. Had they just told me the truth and communicated to me the issue, I wouldn't have had any problem at all. Unfortunately, the customer service that I received during this process was so poor that I would never come back to purchase a vehicle. I would also not recommend this dealer for a vehicle purchase. Customer service goes a long way and the lack of customer service goes even further. More
I was extremely happy with lasco ford. Not only did I get great customer service, but they worked with me to get me to an affordable price! I was met with nothing but kindness when it came to my indecisivene great customer service, but they worked with me to get me to an affordable price! I was met with nothing but kindness when it came to my indecisiveness on a focus titanium or a focus se. Jake leal was very helpful and explained all the new features to me. Ray Harbin came and showed me the price breakdown and helped me fill out all the finance paper work. When I got sent to Jeff Lopez and Jim Atkinson to sign my paperwork, they went through everything and explained it thoroughly because as a first time buyer I was nervous. I didn't feel they were trying to 'pull the wool over my eyes' on anything, but were very genuine and excited for me! The teams enthusiasm even convinced my boyfriend who was with me to trade in his car for a new one! Very impressed and will be recommending to all my friends!! More
Nice job! Easy to work with very friendly! Took great Nice job! Easy to work with very friendly! Took great care of me, worked well with financing, cars were well taken care of I would recommend this de Nice job! Easy to work with very friendly! Took great care of me, worked well with financing, cars were well taken care of I would recommend this dealership to anyone and I drove over an hour to buy this car! More
Had an amazing experience with the whole dealership. Mike was great he took his time to find me the right car for me. I couldn't be happier and I will be recommending him to family and friends. was great he took his time to find me the right car for me. I couldn't be happier and I will be recommending him to family and friends. More