
Lasco Ford
Fenton, MI
Filter Reviews by Keyword
By Type
Showing 958 reviews
They get the job done They were very nice friendly and worked very hard to get me into the truck i was looking at everyone was so nice was worth the hour drive They were very nice friendly and worked very hard to get me into the truck i was looking at everyone was so nice was worth the hour drive More
A Great Experience! Danny was an excellent person to deal with. He was kind, considerate and made sure I was happy with all my lease needs before I decided. Danny was an excellent person to deal with. He was kind, considerate and made sure I was happy with all my lease needs before I decided. More
Great Experience working with the Lasco Ford Team! After spending a few minutes on the phone with Flo from Lasco Ford, we drove an hour and fifteen minutes to test drive a truck. He was extremely pers After spending a few minutes on the phone with Flo from Lasco Ford, we drove an hour and fifteen minutes to test drive a truck. He was extremely personable, down to earth, and we did not feel pressured to buy in any way. We liked that he rode along on the test drive because he was able to point out the features and really go into detail on the options available. It felt like he was really interested in getting to know us in order to find the best fit for our family. Flo was absolutely amazing to work with. The staff in general seemed relaxed, friendly and polite while we were there...it was a nice environment. Jake in finance was impressively efficient and that process went smooth and quick! Overall, working with the Lasco team was a great experience! More
nice and easy no problems drove 45 miles to dealership because of the friendly sales team and service i received. They took care of everything and all my needs. I needed a new drove 45 miles to dealership because of the friendly sales team and service i received. They took care of everything and all my needs. I needed a new work truck asap, because mine had been totaled in a accident. from my first phone call to delivery date was only a couple days. i was shocked no one else was able to help me. Good dealership More
Honest & Trustworthy! Excellent handling of all my questions..knowledge of the automobile is huge plus! Will def recommend this dealer due to this young mans mechanical kno Excellent handling of all my questions..knowledge of the automobile is huge plus! Will def recommend this dealer due to this young mans mechanical knowledge. More
Service department and finance department I paid a extra 400 dollars for a remote start but no one bothered to tell me that the engine will shut off when I open any car door.....,I thought it I paid a extra 400 dollars for a remote start but no one bothered to tell me that the engine will shut off when I open any car door.....,I thought it would be like any remote start even the service lady who showed me how to use it said it would shut the engine off if I steped on the brake she never mentioned it would shut by opening a door or the back lift gate so I feel I just wasted 400 dollars also was not informed of a 70 dollar price increase in the payment until I had to go in to sign the papers More
AMAZING SALESPEOPLE! Horrible service dept!!! First off and formost this is the second time my wife and i have been here. and i have to say wow. Jarrell, Nick, and of course Annie you three were First off and formost this is the second time my wife and i have been here. and i have to say wow. Jarrell, Nick, and of course Annie you three were amazing I can't thank you enough for getting us into the 2012 Ford Focus the car is great and it's Perfect. our credit is bad and these three amazing people helped us get into a newer vehicle at the price that we knew we could afford and they didn't try to put a higher price on us we gave them our ceiling and they kept to it. I will definitely come back for the sales aspect of this dealership. However the service aspect of the dealership is horrible my wife and I signed our car at around 10:30 11 o'clock we left the dealership at close to 5 o'clock p.m. All they had to do was install a seatbelt clip in the rear and obviously clean up the vehicle. I don't know what happened to them but I also did not receive my floormats that were supposed to be in the vehicle or come with the vehicle that I had purchased,and that I have seen better car washing / detailing in a vehicle from an actual car wash! Very disappointed in the service aspect that it took over 5 hours to do something that should have only taken 2 max. I watched people come in after me and leave before me and I figured that what was going on was kind of crummy. you need to maybe think about doing a first come first serve service which works tremendously well...i would know because that's what my company uses. I didn't appreciate some of your service reps in the offices swearing in the waiting room with my one year old daughter who is learning to pick up words, very inappropriate! I also didn't appreciate that every time I went over to the service desk windows and door looking into the service area that most of your employees were standing/walking around on their cell phones very very horrible business ethics will never be back for service to this dealership for service ever again. My overall grade for this dealership is that if you do need a car Annie, Nick, jarrell these three people are your people to get ahold of they will do everything and anything that they can to get you into a vehicle that works for you. A+++ and unfortunately the service department you failed! More
Buyers, Advocate Well, I must say that my purchase of a 2014 focus followed a less than traditional route. After pouring over the numbers with a sales manager and Ben Well, I must say that my purchase of a 2014 focus followed a less than traditional route. After pouring over the numbers with a sales manager and Ben I thought the deal was done. Being late, I came back the next day for delivery and to sign. It was then that I realized that the loan was a year longer than I thought. My fault for not looking more closely. This assumption and miscommunication caused me to walk out on the deal and out of the dealership. Ben worked tirelessly to get my payment down to wear I needed it. I came back the next day and bought the car for a payment I did not think was possible. Ben used a word to describe his role in the car buying process. He called himself an advocate. I am not naive. I understand how sales works, but i really believe Ben worked for my business and was a tireless advocate on our behalf. Thanks Ben! More
Great customer service John was great to work with. He went above and beyond to fulfill our needs. I highly recommend John and will be sending friends and family his way. A John was great to work with. He went above and beyond to fulfill our needs. I highly recommend John and will be sending friends and family his way. Also a big thanks to Jarrell for answering all of our questions. More
a pleasant experience found these salesmen to be extremely helpful and interested in helping me find the right truck they showed me every vehicle i asked to see and drive. found these salesmen to be extremely helpful and interested in helping me find the right truck they showed me every vehicle i asked to see and drive. i highly recommend both salesmen More