Lasco Ford

called ahead and was told by nick that they had the vehicle i was looking for. told him i live 93 miles away and he said he would have the vehicle pulled up and waiting, when i called he even put me on vehicle i was looking for. told him i live 93 miles away and he said he would have the vehicle pulled up and waiting, when i called he even put me on hold to make sure the vehicle was still available. showed up an hour and a half later and the vehicle was not available. it was never available, it was a vehicle that was ordered by another customer and then he tried to sell me another vehicle that was a lot more money with a completely different drivetrain and color, thanks for wasting my time, he baited me in to try to upsell me another more expensive car. do not trust him, clearly not a man yet. More

Lasco is the reason I will never purchase another Ford product. Worst Dealership EVER!!! If you transport children or rely on your car for work, please buy your next vehicle anywhere else, because with product. Worst Dealership EVER!!! If you transport children or rely on your car for work, please buy your next vehicle anywhere else, because with a Lasco Vehicle you too may need to walk 2 miles to work or miss your child's school event when your vehicle sits roadside. I wish I experienced the 5 star service of these other reviewers, but I definitely did not. It's almost like they think it's funny that I purchased a faulty, dangerous vehicle to transport my family. 3 weeks after Purchasing a used Ford Taurus, the transmission started acting up after I drove less than 300 miles since purchasing. I called my sales rep (who now works at different dealer) in early June, left messages with the service manager (who was on vacation) and never called back. I called 2 weeks later and was told "as is means as is" and they would not do anything. I purchased the car in 4/26/2022, issue started 3 weeks later and now, on October 1st must replace the transmission on this $8000 used car. I test drove the vehicle 2x, both times they started and let warm up each time. I'm assuming this is because the transmission issues only appeared after cold start. They were aware of issues, but did nothing, so I had to continue driving with intermittent transmission problems. Now, transmission left me stranded... and I'm still waiting for someone to contact me after leaving 3 more messages in past 2 weeks. 10/11/2022 edit: After posting this, Cameron from Lasco Ford service department left me a voicemail during my work hrs on 10/03/2022. I returned the call later that day and have left 3 voicemails since, with no call back. Today, I called the dealer number instead of Cameron's direct number. I just spent 20 minutes on hold waiting for Cameron to pick up the phone. I hung up and called back only to find out he has been on lunch this whole time I waited on hold. I'll update if I get a call back ☹️... 10/13/22 - I now realize Lasco Ford replied to this review, only to look like they cared after negative, but truthful feedback. They are perfectly comfortable selling faulty vehicles. I can officially say Lasco Ford is the kind of dealer that gives car dealers a bad name. 10 days and 9 messages later I finally spoke with the service manager and was told to bring my car next monday for them to diagnose the transmission issues. Less than an hour later, I received a new voicemail saying not to bring my car because they will not even diagnose the pre-existing issue and "as is means as is". I will never buy another Ford and will tell everyone I know not to do business with this Dealership - dishonest people selling questionable and dangerous vehicles. More

Quick and quality service was done timely. Personal we’re effective and through all the way till it was time to pick it up Personal we’re effective and through all the way till it was time to pick it up More

I purchased the used car from Ford Lasco. And according to them it passed their 172 points inspection and no issues were found, car was in good condition. Sales person multiple times told me And according to them it passed their 172 points inspection and no issues were found, car was in good condition. Sales person multiple times told me how amazing BLIS (Blind Spot Information System) is and how it is important for safety now days. I got the car and some time later found out that that system is not working, it just simply "Unavailable". Lights come on, but that turn off. Contacted Ford Lasco and as they are not certified to service Lexus, they told me to take it to Lexus dealer for inspection. Service advisor was very nice and understanding that financial aspect is should not be on me. However, Lexus contacted Ford Lasco after inspection and Ford Lasco refused to compensate repair as it not part of powertrain and not covered by warranty. But how it passed 172 points inspection? Why I was not notified that important safety system is not working? How it is not their responsibility? I am very disappointed as a customer and as a person. They lied to me and now don't want to take responsibility for their actions. What else "passed" inspection I don't know of? I really hope owner will find some pride for their work and services and will find the way to resolve the issue. More

Very efficient. All staff were very nice. Matt was also well educated with the services that could be and were performed. Pricing important to me and everything was All staff were very nice. Matt was also well educated with the services that could be and were performed. Pricing important to me and everything was explained thoroughly. Was not pressured to try and get me to okay any service performed. I got to choose what I felt needed to be done. Also staff was very respectful. More

Tried to bring my 2021 explorer in for prepaid service maintenance. Asked about a service bulletin on the transmission which I knew was out, and was told, 'they don't do that' and that 'Ford doesn't pay t maintenance. Asked about a service bulletin on the transmission which I knew was out, and was told, 'they don't do that' and that 'Ford doesn't pay them for that'. Then I was told I would have to pay $150 for diagnostics on my 6 month old car that is under warranty. When questioned the person acted like I was stupid. I know they get these service updates everyday. I left. I will NEVER deal with this dealership again. Tried to call to speak with a manager and was left on hold for 12 minutes. More

After spending $800. in service you couldn't even wash my Flex before you gave it back ? in service you couldn't even wash my Flex before you gave it back ? More

Id avoid this dealer at all costs. Their sales reps dunno how to get back with customers. They treat people like xxxx. I’m a potential new customer and can’t get anyone to work with me Their sales reps dunno how to get back with customers. They treat people like xxxx. I’m a potential new customer and can’t get anyone to work with me. The one sales rep that did give me lease numbers after basically begging gave me an outrageous amount of $600 a month after telling her I’ll put money down. “That’s the best I can do” she said. Un real. I’ll be writing ford about this. Never know who your dealing with Jay Lasco. Be ready to talk to some regional managers. You guys are ridiculous. More

Stay away at all costs! This dealership is incompetent when it comes to service. My truck has been there 8 times and they can’t fix it right. It’s returned in worse shape than when it arrives. STAY AWAY F when it comes to service. My truck has been there 8 times and they can’t fix it right. It’s returned in worse shape than when it arrives. STAY AWAY FROM LOGAN in service and do yourself a favor and stay Away from LASCO FORD!!! More