Lasco Ford

Quick and quality service was done timely. Personal we’re effective and through all the way till it was time to pick it up Personal we’re effective and through all the way till it was time to pick it up More

I purchased the used car from Ford Lasco. And according to them it passed their 172 points inspection and no issues were found, car was in good condition. Sales person multiple times told me And according to them it passed their 172 points inspection and no issues were found, car was in good condition. Sales person multiple times told me how amazing BLIS (Blind Spot Information System) is and how it is important for safety now days. I got the car and some time later found out that that system is not working, it just simply "Unavailable". Lights come on, but that turn off. Contacted Ford Lasco and as they are not certified to service Lexus, they told me to take it to Lexus dealer for inspection. Service advisor was very nice and understanding that financial aspect is should not be on me. However, Lexus contacted Ford Lasco after inspection and Ford Lasco refused to compensate repair as it not part of powertrain and not covered by warranty. But how it passed 172 points inspection? Why I was not notified that important safety system is not working? How it is not their responsibility? I am very disappointed as a customer and as a person. They lied to me and now don't want to take responsibility for their actions. What else "passed" inspection I don't know of? I really hope owner will find some pride for their work and services and will find the way to resolve the issue. More

Very efficient. All staff were very nice. Matt was also well educated with the services that could be and were performed. Pricing important to me and everything was All staff were very nice. Matt was also well educated with the services that could be and were performed. Pricing important to me and everything was explained thoroughly. Was not pressured to try and get me to okay any service performed. I got to choose what I felt needed to be done. Also staff was very respectful. More

Tried to bring my 2021 explorer in for prepaid service maintenance. Asked about a service bulletin on the transmission which I knew was out, and was told, 'they don't do that' and that 'Ford doesn't pay t maintenance. Asked about a service bulletin on the transmission which I knew was out, and was told, 'they don't do that' and that 'Ford doesn't pay them for that'. Then I was told I would have to pay $150 for diagnostics on my 6 month old car that is under warranty. When questioned the person acted like I was stupid. I know they get these service updates everyday. I left. I will NEVER deal with this dealership again. Tried to call to speak with a manager and was left on hold for 12 minutes. More

After spending $800. in service you couldn't even wash my Flex before you gave it back ? in service you couldn't even wash my Flex before you gave it back ? More

Id avoid this dealer at all costs. Their sales reps dunno how to get back with customers. They treat people like xxxx. I’m a potential new customer and can’t get anyone to work with me Their sales reps dunno how to get back with customers. They treat people like xxxx. I’m a potential new customer and can’t get anyone to work with me. The one sales rep that did give me lease numbers after basically begging gave me an outrageous amount of $600 a month after telling her I’ll put money down. “That’s the best I can do” she said. Un real. I’ll be writing ford about this. Never know who your dealing with Jay Lasco. Be ready to talk to some regional managers. You guys are ridiculous. More

Stay away at all costs! This dealership is incompetent when it comes to service. My truck has been there 8 times and they can’t fix it right. It’s returned in worse shape than when it arrives. STAY AWAY F when it comes to service. My truck has been there 8 times and they can’t fix it right. It’s returned in worse shape than when it arrives. STAY AWAY FROM LOGAN in service and do yourself a favor and stay Away from LASCO FORD!!! More

I recently took my 2019 Ford Flex to Lasco's service department for a couple of warranty issues. The gentleman who worked with me named Bruce . It was my first visit so he helped me get my car registe department for a couple of warranty issues. The gentleman who worked with me named Bruce . It was my first visit so he helped me get my car registered into their system. He was friendly polite and professional. He called me a status report when the work was completed a day ahead of time. Exceptional first experience with their service department. More

I was pricing my car out for trade in. Had some good values, but came here because I found vehicle I wanted and color I wanted. When I showed trade in value from three other dealerships , the salesman l values, but came here because I found vehicle I wanted and color I wanted. When I showed trade in value from three other dealerships , the salesman laughed and told me go back there then. Thanks for wasting my gas. Happy to say I went to suburban Ford and got more than what I wanted with a cheaper payment better customer service and made sure I didn't waste any time at the dealership. More