Lasco Ford | Page 27

Completely Amazed! We were completely thankful and amazed at how our entire experience was at Lasco Ford in Fenton, MI! I went to three car dealerships on Monday. Lasc We were completely thankful and amazed at how our entire experience was at Lasco Ford in Fenton, MI! I went to three car dealerships on Monday. Lasco Ford was whom we worked with. We traded two vehicles in, bought two used vehicles. Salesman were friendly, efficient, and helped with every detail to make the sale go well and efficiently. They answered every question we had and helped us with test drives. All management and financing dept. was an excellent, professional, friendly -All-around wonderful experience. AMAZED and THANKFUL!! Thank you Rick Essenburg, Andy Klepoch, Jake, all staff and management!! More

Kayla M Kayla was outstanding - her enthusiasm and great attitude are contagious and refreshing. I will definitely refer her to friends and colleagues. We p Kayla was outstanding - her enthusiasm and great attitude are contagious and refreshing. I will definitely refer her to friends and colleagues. We pass 10 dealerships or more to get to Lasco and it pays off. Excellent service and we are very satisfied!!! Shawn MacDonell 734-775-8444 More

Experience Great Experience and customer service. Helped me and my mom right from the start.Knowledgeable of the two cars in mind, Escape and Edge. Very helpful Great Experience and customer service. Helped me and my mom right from the start.Knowledgeable of the two cars in mind, Escape and Edge. Very helpful when trying to stay in my budget range for my car. I left with a 2015 Escape and i love it! More

Worked hard for me! Great experience at lasco ford. Got me the vehicle I wanted and worked very hard to make the deal happen in a very short time frame and to fit the bug Great experience at lasco ford. Got me the vehicle I wanted and worked very hard to make the deal happen in a very short time frame and to fit the bugdet i was working with. Will definitely be back for my next vehicle purchase! More

BUYERS BEWARE! While I was completely dissatisfied with their sales department, considering the fact that it took 7 trips, close to 10 hours, and a whole week to pur While I was completely dissatisfied with their sales department, considering the fact that it took 7 trips, close to 10 hours, and a whole week to purchase a vehicle from this company, that all dulls in comparison to what I have had to experience with their service department. Upon test driving the vehicle I noticed an obvious shaking issue. I was promised by the salesman and manager it would be addressed before the purchase was complete. Supposedly, the issue had been "fixed" while we worked on our financing. I left with the vehicle vehicle and immediately noticed the shaking was still very much there. I called back and was told to schedule an appointment to have it addressed. I scheduled an appointment and was told they would have a loaner for me while they worked on it (I had to schedule out a week to ensure I would get a loaner). I called the day before to make sure I'd be all good to go when I dropped off my car and they were unaware of my appointment and don't even have any loaners to give out. PERIOD! I took my vehicle in and was given a ride to work. Four hours later the car was returned to me and had apparently been "fixed". I wasn't given any paperwork to show what had been done, and when I called, I was told some story about having a bent wheel and was told they replaced my tires (which looked fine when I looked at them). When I left work, the shaking was just as apparent as when I left it with them before service. I called the next day and was told that there was nothing more they could do, I could bring it back in but all they were going to do was replace the tires again (WHICH WAS NOT THE PROBLEM). So, I took it to management, as far as it could go. I was put in touch with another service person at their other location. I took it over there where I did receive a loaner and they fixed the issue (which was tie rods and ball joints). Everything was okay for about a week until the next issue popped up. My car wouldn't start and about every sensor was going off. Had it towed back to the dealership where it was diagnosed with a throttle body issue. They had my vehicle for about another week. When I got the vehicle back, I noticed that it still seemed to run funny but I couldn't pinpoint what the issue was. After having the vehicle back for about 3 weeks the next issue popped up. I am now losing power to my engine while driving, and I have to jump my car every time it needs to be started. Have it towed, yet again. This time it's the battery cable has corroded.This time I'm told it's not covered under warranty (like everything else thus far) and that it's going to be close to $250 to fix, on top of towing which was $130. Almost $400 to fix a battery cable? I think not. Obviously, this is not okay, battery cables do not corrode when driven for 5000 miles, it had to be like that when it was sold to me. After a lot of phone calls and complaints I am able to get them down to $200 for everything. After a couple days, I get a phone call while I'm waiting for the cable to be fixed and am told that they are going to cover everything fully 100%, oh and by the way, we scratched your car while it was here so we are sending it to the body shop to be fixed so it's going to be about another week. After 2 weeks of waiting to get my car back I finally get the call that it's ready. When I picked my car up, I noticed a shutter when I hit my gas pedal. Literally, as I am pulling out of the parking lot. I drive the vehicle home and schedule an appointment with a different dealerships service department, at this point I am DONE with Lasco. After 2 days at their facility, they tell me that my transmission needs to be replaced. They found metal fragments in my fluid and that it smells awful. Also, they found that the transmission lines need to be replaced. AND there is also an oil leak at my pan gasket (it had rotted). The oil leak has also detroyed my crank shaft balancer. NEVER buy a vehicle from Lasco. Shady business, empty promises, BIG ADVERTISING that means nothing! There's a reason why they say they can finance anyone. Such a sorry excuse of a company!! More

Certified 2012 Ford Explorer XLT 4WD I purchased a 2012 Ford Explorer XLT 4WD (my dream SUV) from Lasco Ford and I had a great experience purchasing my Ford Explorer. Erik was profession I purchased a 2012 Ford Explorer XLT 4WD (my dream SUV) from Lasco Ford and I had a great experience purchasing my Ford Explorer. Erik was professional, friendly, and very helpful in helping me choose what I wanted. I can't thank him enough for that. THANKS ERIK! I did check other dealerships with the same vehicle with similar mileage and extras and, I have to say that Lasco Ford had the lowest price for the same year, mileage and extras. Also, Lasco's price was about $3000 lower in price. I am so happy and satisfied with the service I received and will certainly purchase my next vehicle from Lasco Ford. I am letting my family and friends know about my purchase and urge them to purchase their next vehicle from Lasco. The staff was professional and friendly and the atmosphere was welcoming. Thanks Lasco for helping me find what I have been looking for since December 2014! More

Great Job Lasco! I had an excellent experience while purchasing my Fusion Hybrid at Lasco Ford in Fenton, Michigan! I will go back for further visits to this location. I had an excellent experience while purchasing my Fusion Hybrid at Lasco Ford in Fenton, Michigan! I will go back for further visits to this location. More

certified 2013 F150 Danny was a great guy to shoot the xxxx with when getting familiar with the F150's as I have never bought a truck before. They made sure I had taken Danny was a great guy to shoot the xxxx with when getting familiar with the F150's as I have never bought a truck before. They made sure I had taken multiple test drives before making a decision. Chris M was pretty fat paced and a go-getter. More

Quick and easy-LPM We had been looking on line for the 2015 Mustang GT with all the features that we were looking for and found "The One" at Lasco Ford in Fenton MI. Aft We had been looking on line for the 2015 Mustang GT with all the features that we were looking for and found "The One" at Lasco Ford in Fenton MI. After speaking to Chris Medel on the phone and then arranging an A-plan purchase, we went to the dealership the following Saturday and took delivery of our new Pony-car. Everyone that we worked with was polite and professional. I would not hesitate to recommend this dealership and will do all my future business with Lasco. More

Efficient and Quick for a Busy Person I sent over some vins for John to check inventory. He replied quickly that they were in. I walked in, test drove them all, and bought the one I wanted I sent over some vins for John to check inventory. He replied quickly that they were in. I walked in, test drove them all, and bought the one I wanted. Done Deal. Great Service. This is the type of service you need if you are an extremely busy person like myself. Will recommend in the future, JD Anderson More