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Lasco Ford
Fenton, MI
958 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 958 reviews
April 30, 2015
Never Again This has been the worst car buying experience I have ever had and I will never go back to this dealership again. I love my new vehicle and my salespe This has been the worst car buying experience I have ever had and I will never go back to this dealership again. I love my new vehicle and my salesperson, Erik, was great. But every other aspect of buying a car here has been a headache. It was the first place we went and as we were leaving to visit a couple more dealerships we were told we had to talk to a manager first before we could leave. Shawn was pushy and borderline rude and almost lost the sale for Erik but I really liked the Escape so we went back. It took three hours from the time we said we wanted the car to when we finally left with it. I've bought many cars and even on a busy Saturday I've never had it take that long to give someone my money. All the employees rush around like they are super busy but all that rushing around means mistakes get made. We sat there for two hours before we found out that to get a particular discount we needed my husband's title to his car and we couldn't sign any paperwork until they had that so he had to drive home for it. After signing we had to sit and wait for the car to be prepped, even though we were approved an hour and a half earlier. As soon as we finally got home and sat down to eat there was a phone call saying they forgot to give us the registration and they closed in 15 minutes, not to open again until Monday. So my husband put down his fork and drove back to get that very important piece of paper so I could legally drive my new car the rest of the weekend. A few days later I got a phone call saying they forgot to have me sign something so I had to go back in and sign it. It took a matter of minutes but as I was leaving one of the managers started yelling at an associate about a customer in the far lot not being helped and almost hit my four year old daughter with the heavy glass door on his way outside. As we walked to our car he was yelling at every employee he passed, dropping f-bombs in earshot of my daughter who thankfully didn't ask me to explain what that new word meant. I understand management wants to make as many sales as possible but the tension there is so thick you can feel it. It makes for a very miserable buying experience when the employees are clearly being managed by fear. I will never buy a vehicle here again. More
by LJ
April 30, 2015
Quick and through We bought our 2014 Flex at Lasco Ford, they had the best deal and found one of the few models left that met our requirements. As soon as you walk in We bought our 2014 Flex at Lasco Ford, they had the best deal and found one of the few models left that met our requirements. As soon as you walk in the door someone is there to help you. When we went to pick the car up we found an issue with the tailgate and they immediately took it to the service department. They gave us a loaner vehicle to drive home (30 miles) and were prepared to bring us our new Flex when it was fixed. As we had dinner in town we were able to pick up our new car that evening and the extra trip was not necessary; but they were willing to bring the vehicle to us if needed. More
by lizmae
Employees Worked With
Paul Zaagman
April 29, 2015
excellent Had a great experience with Bill Gunther. I will always go back to only him as my car salesman. He was very nice and worked hard for us. Had a great experience with Bill Gunther. I will always go back to only him as my car salesman. He was very nice and worked hard for us. More
by jackie727
April 24, 2015
Great place. Bought our truck and new Ford Fusion from here! Great service from Tom Goodwin! Patient and helped us find the perfect fit! Won't go looking for a veh Bought our truck and new Ford Fusion from here! Great service from Tom Goodwin! Patient and helped us find the perfect fit! Won't go looking for a vehicle anywhere else! More
by Ljr23
April 23, 2015
Friendly and helpful Went to Lasco to browse the new cars one afternoon. I was helped by a very nice sales person named Gary Askins. He made my experience a good one. I wi Went to Lasco to browse the new cars one afternoon. I was helped by a very nice sales person named Gary Askins. He made my experience a good one. I will be back when I am ready to purchase . More
by Michelle
Employees Worked With
Gary Askins
April 21, 2015
Top notch salesperson Emily Lorencz was everything I could ask for in a salesperson. She called me back immediately, convinced me she would beat any other dealers price and Emily Lorencz was everything I could ask for in a salesperson. She called me back immediately, convinced me she would beat any other dealers price and get me in the Titanium Focus I wanted. In short she delivered on every promise she made. A thoroughly satisfying experience with the first Ford I've ever owned. More
by JimIsom2
Employees Worked With
Emily Lorencz
April 20, 2015
best car buying experience I was recommended by a friend to go to lasco ford for a new car purchase. My friend had an awesome experience with Ben Willey so I thought I should go I was recommended by a friend to go to lasco ford for a new car purchase. My friend had an awesome experience with Ben Willey so I thought I should go to him. I only had an idea of what I wanted and had to get in a car fast for my new job. Ben got right on it and I was in the perfect car for me within the first day. He got me the best price around and I couldn't have asked for a beter experience. Thank you ben and lasco for the best car buying experience I've ever had!!! More
by Jakelawrence
Employees Worked With
Ben Willey
April 17, 2015
Superlative Experience with Lasco Ford and its Sales Team Our (wife and I) search for our new vehicles was months long and extended to a radius of about 600 miles, oh the wonders of the internet. This search Our (wife and I) search for our new vehicles was months long and extended to a radius of about 600 miles, oh the wonders of the internet. This search ended at Lasco Ford and with the team of Brandon, Mike ad Nick (Techie). What a fabulous experience. Not only did we locate the exact vehicles we desired, but the experience of purchasing our two (2) new vehicles was second to none. The team did a great job of having our vehicles available and ready when we arrived as well as working a deal including our trades effortless. We would highly recommend Lasco and its sales team for any new or used car purchase. Great gob and we couldn't be happier with our new Ford vehicles. From beginning to end, this was a superlative experience. More
by carl.cooper1
Employees Worked With
Nicholas Wyman and Ian of the Service / Parts Department, Brandon Beebe, Jessica Trice
April 17, 2015
Lasco Ford rocks!! Kayla was absolutely AMAZING!! She was able to get me exactly what I wanted for my new Explorer!!! I live over 40 mins away from Lasco Ford & this was Kayla was absolutely AMAZING!! She was able to get me exactly what I wanted for my new Explorer!!! I live over 40 mins away from Lasco Ford & this was my 2nd vehicle I have purchased from them. I will always be a Lasco customer! The entire staff rocks! More
by April Morrow
Employees Worked With
Greg Reid, Kayla Mangani
April 16, 2015
My Escape I was able to find a vehicle that I wanted and was out the door driving it in less than an hour, they moved thru the process and I really like the doc I was able to find a vehicle that I wanted and was out the door driving it in less than an hour, they moved thru the process and I really like the docu-sign process More
by EMI92
