Lasco Ford

Switch and Bait First, let me say that in the past, when dealing with Mike M who is now a general manager, we had a great experience. He was attentive to our needs First, let me say that in the past, when dealing with Mike M who is now a general manager, we had a great experience. He was attentive to our needs and a pleasure to work with. This latest lease was and is a nightmare. First of all, the salesman who took care of this deal is no longer employed by Lasco. He was fired for a reason. We feel we were /are the victims of a bait and switch, i.e., a vehicle other than we had selected was prepped and delivered to us. I realized something was going on when a safety feature I had indicated was imperative for me to drive safely was not on the vehicle. At first I chalked up the absence of this feature on my not being familiar with the vehicle. I visited Lasco 1 1/2 - 2 weeks and relayed my exasperation at the omission of this feature on the vehicle I received. I vented, Mike M assured me he would take care of me when I turned the vehicle in. Fast forward 3 weeks, I had occasion to use the navigation feature. I couldn't get it to work so called Lasco to make an appointment to have it looked at. After almost 3 1/2 hours (because the salesman we had was being fired -- whole other issue ) I was told -- ready? -- it wasn't on the vehicle. OMG! Their fix? Have me turn in the vehicle, but, of course, I have to eat the depreciation! A more unprofessional "fix" I can't imagine. Not a good way to retain customers. Come on guys, take care of this and don't kick a good/return customer to the curb and do what is morally and ethically correct. Again, Mike M is a wonderful asset. You obviously should have more like him. More

Demetri is busy for a reason! Demetri swooped in and rescued another salesman that wasn't do a very good job. I would have left momentarily if Demetri hadn't taken over to make sur Demetri swooped in and rescued another salesman that wasn't do a very good job. I would have left momentarily if Demetri hadn't taken over to make sure that I left satisfied. He listened, didn't push too hard and was patient. I will recommend Demetri to everyone! He hustles!! More

Super helpful sales staff! I leased a beautiful red Ford Fusion Titanium with the help of Danny Oda and Ben Willey. They were both very helpful and went the extra step to find I leased a beautiful red Ford Fusion Titanium with the help of Danny Oda and Ben Willey. They were both very helpful and went the extra step to find the red color/interior with all the features I really wanted (and then some!) and bring it in from another dealer all for the price we had originally negotiated. Danny helped me sync my phone and showed me how to use a bunch of the great features on the Fusion before I even left the lot. We had a few after-delivery items to wrap up, all of which have been taken care of, other than one thing that requires me to take the car back to the dealership. But I know they'll be ready and waiting whenever I get there! Overall a great experience, and I totally recommend Lasco Ford. More

Excellent Customer Service; Top Notch Price Recently completed a purchase of a Ford Focus new and working now on the second one!! Emily is absolutely a delight to work - not only she helped find Recently completed a purchase of a Ford Focus new and working now on the second one!! Emily is absolutely a delight to work - not only she helped find the right car at the perfect price but also has been extremely helpful (going above and beyond) with the after sales services, especially given our situation of shipping the car to a different state. She always sent a video of the car or potential cars to check out and we had to go to Fenton only once to sign off and take delivery of the car. Cannot appreciate her more - Choose Lasco, Choose Emily! More

Bought one car, came back and bought another car! We recently purchased a 2015 Mustang GT from Lasco Ford, with the help of salesman Rick Worden. The deal took place during lunchtime, so Rick loane We recently purchased a 2015 Mustang GT from Lasco Ford, with the help of salesman Rick Worden. The deal took place during lunchtime, so Rick loaned us a nicely appointed Ford Escape to go get a bite while the paperwork was being completed. I had been thinking about trading in my 2012 Focus for a larger car, and driving the Escape certainly influenced my decision. Rick took the time to explain Lasco's process and personally introduced us to the other team members. It is a 3 1/2 hour trip one-way to Fenton, but the results were definitely worth the drive! More

Researching Edge & Explorer We simply came to do some research on the Edge and the Explorer. Paul Zaagman was very informative when answering all our questions and helping us na We simply came to do some research on the Edge and the Explorer. Paul Zaagman was very informative when answering all our questions and helping us narrow down which vehicle would work best for us. Paul also helped us understand a high mileage lease as opposed to a purchase which made more sense for us. Flo Gojcaj took us for our test drives and I was amazed at how roomy the Explorer was. However, it was late on Friday night so I went home applied for the Ford Credit and waited to hear from Flo and Paul as they searched for just the right Explorer that was in our price range. We returned Saturday morning to drive one that fit within our budget. And...after driving the vehicle, we knew that was the one! Once we got to negotiations, Paul & Flo worked together to get the payment just where we needed it to be. Flo went out his way to make sure we were comfortable while I waited for the signing process. Then I signed all my paperwork with Blake Boan who also made me feel welcome during the signing process. Finally, I had a Sync training with Anna and she was great, patient and very informative. Flo was there to ensure all my questions had been answered and that I was happy and pleased with my purchased. By the time I left the dealership, I felt as if I had made a whole set of new friends. I have since communicated with Flo on email in regards to following up on the car and I am even more satisfied now than when I left. More

Outstanding Service and Indescribable Follow-up We worked with Kayla Mangani throughout the leasing process of a Ford Edge. My wife and I originally thought that a 2L engine with Eco-boost would be We worked with Kayla Mangani throughout the leasing process of a Ford Edge. My wife and I originally thought that a 2L engine with Eco-boost would be the right vehicle for us. After meeting with Kayla, the only significant change was to an Edge with a V-6 engine. (Reason being that we travel to Virginia and the hills in Pennsylvania are pretty "cumbersome"). All the other features we specified remained in place. Kayla worked very hard in locating the vehicle we leased. The V-6 engine and all the required vehicle amenities were provided to us. We are very pleased with the Edge SEL. When we decide to lease another vehicle, Ms. Mangani will be the first person we call. More

My first car, fantastic I was there to buy my first car and I worked with Bill. He was very motivated to help especially because I was not 100% sure what color car I wanted. I was there to buy my first car and I worked with Bill. He was very motivated to help especially because I was not 100% sure what color car I wanted. He was helpful without being over barring. I went for a test drive and it went good, took me awhile to decided because it was such a big choice but Bill did his very best to get me the best deal he could and I bought my car, 2012 ford taurus. It is in great condition and everyone was super helpful. I worked with Blake for finance and everything went smoothly and the process was easy to follow and easy to understand. I had a wonderful experience and would recommend this dealership to anyone. More

My First Car It was time for a new car and why not choose a dealer that you heard nothing but great things about in the past. Lasco Ford was an awesome first time It was time for a new car and why not choose a dealer that you heard nothing but great things about in the past. Lasco Ford was an awesome first time car buying/leasing experience, Anytime I had questions, my dealer rep, Bryan Camilleri would have the answer. Even when he's not available at the moment, stay by the phone for he will call you right back (dont get into a game of phone-tagging). He was also very knowledgeable of all the buying/leasing options, upgrade packages, the promo deals going on and worked and worked to get me the best offer. Lasco Ford even offered me virtual leasing service and did a courteous delivery to my job of my new 2015 Ford Fusion. I am in love with no regrets. If you are looking for a good dealer, Lasco Ford is the best choice. :) More

First time leasing a Ford Explorer Upon submitting our specs online we were contacted and followed up by Emily Lorencz. She was very knowledgable, friendly, and trustworthy. She follo Upon submitting our specs online we were contacted and followed up by Emily Lorencz. She was very knowledgable, friendly, and trustworthy. She followed up on every single aspect of our experience. More