Lasco Ford

Very Happy I had been going to another Ford dealership for 12+ years and decided to shop at Lasco Ford and was very impressed by their professionalism and willin I had been going to another Ford dealership for 12+ years and decided to shop at Lasco Ford and was very impressed by their professionalism and willing to please. Ben Willey was (and will be) my sales person and he was excellent! Went above and beyond to make sure I got what I wanted...2015 Ford Edge. Love it! This is my third one in 5 years! More

Service department has no clue Bought a 2011 f 150 ,found out passager side front brake was lock up ! After four different trips to service department and 1000 extra miles to my tru Bought a 2011 f 150 ,found out passager side front brake was lock up ! After four different trips to service department and 1000 extra miles to my truck ! The 5th time after replace all the parts several times they relized they have been installing the brake pads wrong ! Two weekends in a row didn't have a truck too use and ruined my vacation time More

Truck I wanted thanks to Chris!! I gave Lasco a Excellent because Chris Medel was an angel in disguise! I went in with a loan for 15% interest and came out with a loan for 10% & that I gave Lasco a Excellent because Chris Medel was an angel in disguise! I went in with a loan for 15% interest and came out with a loan for 10% & thats after they intially wrote me up for 12% The time,care and confidence Chris gave me in my purchase of my GMC TERRAIN was the BEST experience I have ever had with a car purchase! I am forever grateful for Chris & his great way with customer service I can't thank him enough! Did I mention he fed me pizza! U GUYS ARE BETTER THAN EXCELENT!! More

Biggest Scammers EVER Offered a $7,000 trade for my car, a firm exact trade based on the appraisal that was done by one of the sales MANAGERS. After I spent much of my tim Offered a $7,000 trade for my car, a firm exact trade based on the appraisal that was done by one of the sales MANAGERS. After I spent much of my time searching the lot online, and in store I was able to find a vehicle I loved that I wanted to purchase. Once we sat down to fill out the paperwork to purchase the vehicle, the trade in price DROPPED to $3,500. When I asked about why the price difference they basically said "too bad this is what we can offer" but said it was okay because if i just added the other $3,500 in difference they could still make the deal. How on earth is this a correct way to do business? I was baited in with promises of a good deal, then at the last minute they took it all away, but still pressured me into making the deal. They don't care about the customer, only the money. DO NOT shop at this dealer, they will do everything they can to lie and cheat to make a deal the works in THEIR favor only. More

Professional from Start to Finish I found the exact F-150 I was looking for at Lasco. I first spoke with Danielle via online chat to make sure the truck was still available and within I found the exact F-150 I was looking for at Lasco. I first spoke with Danielle via online chat to make sure the truck was still available and within minutes Chris gave me a personal tour of the truck by making a video for me and taking me through all the features, allowing me to see how it was exactly as the pictures portrayed it, and reciting a brief history. Since I wasn't from around the area, Chris went above and beyond to answer all my questions and make sure everything was all set prior to me making the trip down to Fenton. When we arrived, Chris had his hands full with several other customers, but he juggled us all very well and I always felt like I was being taken care of. From test drive to driving it home, Chris made the process as enjoyable as possible. He was never high pressure, and presented the terms of our financing arrangements in a fair and easy to understand manner. After we left we realized we forgot to get the second key and the key code for the keyless entry. Chris took the time to make sure his service didn't stop after the sale. He made arrangements immediately for us to get those items taken care of. I highly recommend him if you want an ambitious professional willing to go the extra mile to meet your needs. More

Awesome! I was looking for a new used SUV so i pulled in Lasco Ford to check out what they had, before i could pull out John Fereghetti was at my window asking I was looking for a new used SUV so i pulled in Lasco Ford to check out what they had, before i could pull out John Fereghetti was at my window asking what i was looking for. I got out and he showed me several different vehicles. John did not try and push me into something i didn't want he only showed me vehicles that were in my price range and had the features i said I was looking for. John is an excellent person to work with he stayed in contact with me and found the perfect SUV for me the next day. The whole experience was fast and friendly. Thanks so much John!! K.O. More

Love my new truck thanks to Emily! I couldn't of asked for a better person to work with than Emily! She was available, responsive, knowledgable, and of course very friendly and helpful. I couldn't of asked for a better person to work with than Emily! She was available, responsive, knowledgable, and of course very friendly and helpful. In fact, everyone at the dealership was very friendly and willing to help every time I walked in. I had a great experience and would recommend this dealership and Emily to anyone! More

Switch and Bait First, let me say that in the past, when dealing with Mike M who is now a general manager, we had a great experience. He was attentive to our needs First, let me say that in the past, when dealing with Mike M who is now a general manager, we had a great experience. He was attentive to our needs and a pleasure to work with. This latest lease was and is a nightmare. First of all, the salesman who took care of this deal is no longer employed by Lasco. He was fired for a reason. We feel we were /are the victims of a bait and switch, i.e., a vehicle other than we had selected was prepped and delivered to us. I realized something was going on when a safety feature I had indicated was imperative for me to drive safely was not on the vehicle. At first I chalked up the absence of this feature on my not being familiar with the vehicle. I visited Lasco 1 1/2 - 2 weeks and relayed my exasperation at the omission of this feature on the vehicle I received. I vented, Mike M assured me he would take care of me when I turned the vehicle in. Fast forward 3 weeks, I had occasion to use the navigation feature. I couldn't get it to work so called Lasco to make an appointment to have it looked at. After almost 3 1/2 hours (because the salesman we had was being fired -- whole other issue ) I was told -- ready? -- it wasn't on the vehicle. OMG! Their fix? Have me turn in the vehicle, but, of course, I have to eat the depreciation! A more unprofessional "fix" I can't imagine. Not a good way to retain customers. Come on guys, take care of this and don't kick a good/return customer to the curb and do what is morally and ethically correct. Again, Mike M is a wonderful asset. You obviously should have more like him. More

Demetri is busy for a reason! Demetri swooped in and rescued another salesman that wasn't do a very good job. I would have left momentarily if Demetri hadn't taken over to make sur Demetri swooped in and rescued another salesman that wasn't do a very good job. I would have left momentarily if Demetri hadn't taken over to make sure that I left satisfied. He listened, didn't push too hard and was patient. I will recommend Demetri to everyone! He hustles!! More

Super helpful sales staff! I leased a beautiful red Ford Fusion Titanium with the help of Danny Oda and Ben Willey. They were both very helpful and went the extra step to find I leased a beautiful red Ford Fusion Titanium with the help of Danny Oda and Ben Willey. They were both very helpful and went the extra step to find the red color/interior with all the features I really wanted (and then some!) and bring it in from another dealer all for the price we had originally negotiated. Danny helped me sync my phone and showed me how to use a bunch of the great features on the Fusion before I even left the lot. We had a few after-delivery items to wrap up, all of which have been taken care of, other than one thing that requires me to take the car back to the dealership. But I know they'll be ready and waiting whenever I get there! Overall a great experience, and I totally recommend Lasco Ford. More