Lasco Ford

I bought a 2017 Dodge ram back in September and I bought the Ford warranty gap insurance everything they can sell me I bought when winter got here my windows froze and when they thought out my window droppe the Ford warranty gap insurance everything they can sell me I bought when winter got here my windows froze and when they thought out my window dropped all the way to the bottom of the door so I took it in for service and they informed me that it is not covered under my warranty that I bought so to fix it they quoted me over $1,500 to fix this problem they said The regulators in my doors were bad they said the clips on them were broken so I was mad and I took it home and I tore into the doors myself after looking at them I realize they misdiagnosed this problem and it wasn't The regulators that were bad or the clips on The regulators were bad it was a fact that the window retention clips were wore out they weren't even broke they just didn't have any tension to them also after they quoted me over $1,500 to fix this they wanted to charge me $22 to get my truck back after they misdiagnosed it they quoted me over 1500 so when I took it apart and realized what was actually wrong with it in the long run it cost me $9 to fix and about 45 minutes labor for each door and after all I am a second time customer for these guys they also jerked me around on an oil pan on my first vehicle I bought they stripped a screw out on the drain plug and wouldn't take responsibility for it I guess all I'm saying people is watch what this service department does they are not very good and they will not take responsibility for something that is their fault More

I would not step foot back into this dealership not even for service here is why . On Mon afternoon Jan 29 I drove through the lot looking for a used truck a sales guy walked out his name was Alex young ki for service here is why . On Mon afternoon Jan 29 I drove through the lot looking for a used truck a sales guy walked out his name was Alex young kid he ask a few questions I told him I was just looking he was so nice I told him I wanted to bring my wife up later we took 6 trucks for a ride alex was a great experience to work with ask him to give us till morning to make our decision he said no problem we pulled the money from my retirement on tues morning and we went back up to lasco talked to Alex and told him what truck we wanted at the same time we showed proof of funds and check would be mailed 4-10 days but should see it in 5 days he got the manager I believe his name was Henry I told him I could leave a deposit he said they only hold for 24 hrs I said ok we understand the manger says I’ll be right back he said they would make a exception I gave him 1,000 cash to hold truck they called me thurs Fri on Monday at 10.00 Alex called I told him I’m at work I get home at 3.00 heck should be there if not repost the truck then at 1.30 the manager called me I told him the same thing I’ll be home at 3.00 if it’s there I’ll be right up I’ll call you he said ok I lefty early and the check was there I went to back and was at the dealership at 3.15 after sitting with Alex talking the manager walked over and tells me the truck is sold they were finishing up the deal I would be in 2 nd if it fails through I went home grabes the wife went back up to get out deposit back truck is still there I ask for a general manger his name was Steve he was nice I explained the story to him and he said I heard the conversation and this was just a bad issue I told him I had the deposit bin the truck it should not be sold to anyone but me as I was here at 3.15 he agreed but nothing they could do but say sorry them Blake the other manager came again nothing but offer me another truck I told him I wouldn’t buy nothing from them I’m so losses right now my wife said give them a chance it’s been 3 days nothing people are nice there but they didn’t treat there customers fair I would never buy from here and this was a bd thing they did if I have a deposit on the truck it should not been sold to someone else and the new salesman lost the sale commission .shame on Henry the manager for this poor service I run retail sites I would fire someone I took my sale to Hines park in new Hudson and had a good experience and walked out with a truck last night shame on lasco ford More

I used Ford's pickup and delivery service for the first time for an oil change on 08/02/23 which I was charged $598.26 for. Upon delivery I noticed that they did not change the windshield sticker informin time for an oil change on 08/02/23 which I was charged $598.26 for. Upon delivery I noticed that they did not change the windshield sticker informing of the next scheduled oil change. No big deal....then today I started getting notices on my dash that it is time for an oil change. I have no reason to believe that they serviced my car. Now I have to go out and get an oil change. I will not be bringing my car back again. More

Very poor service department oil change takes 2 1/2 hours and Every time they put shield on correctly under car or truck hours and Every time they put shield on correctly under car or truck More

David, Kyle and Christian in used cars. they went above and beyond thank you so much. they went above and beyond thank you so much. More

Use caution. They get you in with online deals but they don’t materialize once you get there. They show sticker price but hide dealer based add-ins that are not n They get you in with online deals but they don’t materialize once you get there. They show sticker price but hide dealer based add-ins that are not necessary but overpriced dealer additions to inflate cost in fine print. Pictures and window stickers don’t reflect true pricing given online. 5000 in options added by local dealer to vehicle hidden in fine print. Not even worth a one star More

Bought a 2022 Demo. Had issues with the brakes. Cory Becker/salesman was great. When I took it to service I was introduced to Matt. I've never had anyone as attentive and Had issues with the brakes. Cory Becker/salesman was great. When I took it to service I was introduced to Matt. I've never had anyone as attentive and caring. Sitting in the waiting room he came in several times to update me on the vehicle, when parts had to be ordered, he texted me at home and immediately got my car in to complete the service. The next day I received a follow up text making sure the brakes weren't squeaking. Thanks to Matt for putting my mind at ease and making service a great experience. More

They had a truck advertised I wanted to buy, probably would have been the easiest sale of the week for them - ticked all my boxes, had a good price, I was sold. 7 days of dinking around, a digital ene would have been the easiest sale of the week for them - ticked all my boxes, had a good price, I was sold. 7 days of dinking around, a digital enema on my trade, and they just ghosted me. I couldn't get them to take a deposit, send a contract, or quote a final out the door price. I wasn't even at the point of making an offer or haggling, they just flat out wouldn't take my business for some unknown reasons. No replies, no response, the vehicle in questions is still listed for sale. I literally tried to buy a vehicle they had advertised and couldn't find a way to possibly do it. They just flat out stopped communicating. I have no clue what this dealers angle is, but I would never consider purchasing from them again based on my experience - which is that it's literally impossible to buy a vehicle from them. Odd I know, but that was my experience. When they were replying, I was asking for a trade in value. At other dealers this is a send them pictures, send them the VIN, get a price type thing. At Lasco, it was 5 full days of back and forth questions - each day led to new questions for no good reason at all. They even wanted me to scan my drivers license and send them confidential personal information before giving me a price. Once I told them I would pass on the trade and would just like to purchase the vehicle outright, they just stopped replying to me or communicating at all. Wierdest buying experience I've ever had, and a huge waste of hours and hours of my time. More

We have purchased 5 cars from Lasco, but the relationship is over. They don't listen to their customers, I knew my trade would require me to carry over some, but certainly not what they were offering. I ga is over. They don't listen to their customers, I knew my trade would require me to carry over some, but certainly not what they were offering. I gave them my stipulations on what I needed as far as trade, downpayment and monthly payment. With the prior 5 vehicles we really never had a issue. This time however, it was a real issue, mostly because they would not listen. Even when I when I came with my own finance already set, they tried to get me to finance at a higher rate then what I had gotten approved for. I went to another dealer and got a newer car with 30,000 less miles, truck was paid off and I got the payment I wanted. I will no longer call Lasco my dealership nor will I recommed them. Just a shame... More