Lasco Ford

Excellent service. Our salesman, Richard Alaniz took great care explaining the application process. Very helpful and friendly. I would recommend him to anyone looking Our salesman, Richard Alaniz took great care explaining the application process. Very helpful and friendly. I would recommend him to anyone looking for a car. Thanks for all your help Richard. Blake Boan, the fiance officer was also very helpful explaining the complicated finance process. He took his time and answered every question. Very personable. Everyone at the dealership had a smile and were friendly. Great place to do business. More

Not a happy experience. I arrived this morning to 8:20 AM and was asked if I had a appointment. I said that you don't take appointments. Apparently they do now, although I wa I arrived this morning to 8:20 AM and was asked if I had a appointment. I said that you don't take appointments. Apparently they do now, although I wasn't notified even though I purchased my car there and purchased a service plan. Anyway the service advisor said he could put me in at the 8:45 AM slot. He never bothered to introduce himself- I take it his name is Tom because that was on the paperwork. After waiting until 9:55AM I asked about my car and he said appointments come first, I told him I wasn't waiting any longer. He returned with my keys and said my car was out front. He then asked if I wanted to make a future appointment. I said I would when my car is due again for a oil change. He told me it wasn't done at all today So for almost two hours I sat in the waiting room and no one bothered to update me or touch my car. I walked over to the sales floor and asked for someone that could help me with a service problem. I was greeted by Amber Yovich. I told her how upset I was, not to mention I wasn't feeling well, drove a half hour to get there and my car wasn't touched. Amber arranged to have someone drive me home and have my oil changed. John ( the driver) was very nice. My car was returned to my home a hour later. The reason I'm giving 2 stars is because of Amber, and the driver John, otherwise I'd have given one star. I work myself in a customer service and pride myself on having positive relationships. If I hadn't bought this service plan I'd never return here period. More

Great experience polite and friendly salesman prompt service great location credit check and application process was smooth and uncomplicated showroom was clean and i polite and friendly salesman prompt service great location credit check and application process was smooth and uncomplicated showroom was clean and inviting super excited about new car More

Service Update Kudos to Andrew and his service team. He turned an experience around for me that meant more than he knows. They went above and beyond to set things st Kudos to Andrew and his service team. He turned an experience around for me that meant more than he knows. They went above and beyond to set things straight and I greatly appreciate it. More

Shady I bought an f-250 truck from Lasco about three weeks ago... the day after I bought it I went to start it up and it would t start. I called lasco they I bought an f-250 truck from Lasco about three weeks ago... the day after I bought it I went to start it up and it would t start. I called lasco they said they would tow it back to their dealership and have it fixed right away. After three days of trying to call them and find out when they were coming to tow it... they said well" were not going to be able to fix your truck but if you tow it here we will give you a free diagnostic". I called them shady xxxxxxxx, and called a lawyer and my bank to see if I could cancel my check... I was t able to cancel my check because they had stalled so long that my transaction was complete... had the truck fixed myself.... the truck they sold me had a 72 point inspection... had all emmisions deleted... which I'm pretty sure is illegal for a dealership to sell... this place is shady I wouldn't recommend my worst enemy to these guys... More

Terrible sale skills Got an email saying they could put me in a new model vehicle at the same payment I was at or even lesser with zero down well guess what that couldn't Got an email saying they could put me in a new model vehicle at the same payment I was at or even lesser with zero down well guess what that couldn't even come close to what I was paying I would say there email was kind of misleading but they will say anything to get you in the door so buyers beware with this dealership . More

Worth the drive We live 2.5 hours away from Lasco so we wanted to be sure the vehicle we found on auto trader was worth the drive. Richard was very helpful. He did 2 We live 2.5 hours away from Lasco so we wanted to be sure the vehicle we found on auto trader was worth the drive. Richard was very helpful. He did 2 walk around videos for us. He also sent us all the information we asked for. When we arrived at opening time the next day he had the car pulled up and ready for us to take a look st it. The finance manager worked with us to get the right price. It was worth the drive for our new used vehicle. More

Best car buying experience Chris was great! It was a real pleasure to work with him. The dealership was nice also. I was very impressed with the video Chris sent to my phone of Chris was great! It was a real pleasure to work with him. The dealership was nice also. I was very impressed with the video Chris sent to my phone of the truck I was looking at. The dealership used a lot of technology during the buying process which also was impressive. More

Bad experience Was unfriendly, when he would ask me what I was looking for I would tell him and he would laugh at everything I said. My brother and I ended up leavin Was unfriendly, when he would ask me what I was looking for I would tell him and he would laugh at everything I said. My brother and I ended up leaving after he laughed at me for the 100th time when I told him I was looking for a payment for a used vechicle at about 200 a month like that was an insane request. He was uninformative and rude. Very dissatisfied with his service More

Ben Willey is GREAT I cannot say enough about Ben Willey and Lasco Ford....Ben worked so hard to get me the car I wanted at a price I can afford....what a kind, polite an I cannot say enough about Ben Willey and Lasco Ford....Ben worked so hard to get me the car I wanted at a price I can afford....what a kind, polite and I have to admit handsome young man....his mother should be so proud...everyone at Lasco was so kind to me also..thank you Ben for the new Ford Fusion....I'll be back in 3 years More