Lasco Ford

I contacted Lasco service on 8/6/24 for assistance with my 2021 F150s 400w inverter. A recall for the rear wiring harness prompted Lasco service to come to my residence and fix this recall. This was a grea my 2021 F150s 400w inverter. A recall for the rear wiring harness prompted Lasco service to come to my residence and fix this recall. This was a great first encounter with the Lasco service team after having issues with other Ford Service depts near me. However, following my recall fix I subsequently lost power functionality to the power outlets (standard wall outlets). I reached out to Lasco Ford to see how they could help. I called once on 8/6 and was placed on hold for 15 minutes before being disconnected. I called back and after being on hold for another 15 minutes finally spoke with a technician who informed me that I had many error codes in my BCM that needed to be evaluated, but he wasn't able to provide details so an advanced technician would call me later that day. This never occurred. So I called again on 8/7, waited on hold for an extended period of time and was disconnected. Called back, same thing after waiting for nearly 20 minutes on hold. Hoping someone would get in touch with me (still awaiting a call back from the advanced tech) I waited until 8/12 and called again. This time I spoke with a tech who apologized for the failure to call back and promised I would receive a phone call. Never happened.... Finally on 8/20 I spoke with the service manager, Ashton. He was able to book an appt for me to have my truck evaluated on 8/26. I arrived 8/26 to find that they would not fix the issue as I was "over my warranty". I started my lease with 395 miles and was at 36100 on 8/26. They informed me it would be a $975 fix for a new inverter. I tried to explain the difficulty I had even obtaining an appt with them and at the time of the issue I was well under 36000miles. This did not matter and ultimately I didn't obtain service from Lasco Ford. It was also explained to me that doing your own oil changes and tire rotations "hurts" you as a consumer. Ford likes to see "customer loyalty" and since I had my truck serviced elsewhere in the past and not Lasco, they didn't feel there was customer loyalty... Shame on me for looking around to try and find a helpful dealership after having poor service at two local Ford dealers. I thought the initial gesture by Lasco Ford to fix my recall was great, and perhaps I had a dealership I could start to work with and trust. That couldn't be further from the case and since this issue arose I have found zero assistance. Thankfully, I was able to contact the dealership I signed my lease with (1.5 hours away) and they stated they could assist me with a fix. Dissatisfied is an understatement. I will not be utilizing Lasco Ford for service or sales in the future. More

Horrid, tried to rush a sale, telling me that they could do stuff for us then turned around and couldnt. Said that there was another customer behind us, and they were gonna sell it to them and not us if we do stuff for us then turned around and couldnt. Said that there was another customer behind us, and they were gonna sell it to them and not us if we couldn't. We left on a good note, checked the car and they DROPPED IT IN PRICE. Said the others drove almost 2 hours to get there as well, I dont remember ever making an appointment, and the other buyer showed up within an hour of me being there. So how would they have known to tell them I was looking at the same car, and how did they get ther so quickly? Shady for a name brand dealer. More

I have been in a car accident where my car was totaled and I was in desperate need of a car. I am an elderly woman and I’ve had medical issues so my credit isn’t the greatest because of medical bill. I wa and I was in desperate need of a car. I am an elderly woman and I’ve had medical issues so my credit isn’t the greatest because of medical bill. I was very upfront and honest with all of this information. The price of the car was $8000 and I gave $1000 deposit that leaves 7000. When I went to the dealership I was in pain I had been in a bad car accident that day that morning and my car was totaled. The salesman knew this. Once the dust settle, I found out that I had financed over $10,000 that’s after the thousand dollar deposit. And I have had nothing but problem after after problem with this car costing me over $2500. I hope Lasco can sleep well at night Knowing that they have almost an elderly woman into financial ruin over a car that they sold me in a desperate situation that they knew about and let me take delivery. Shame on you and I will not recommend this company or this dealership to anyone! Go somewhere else they don’t care. More

I was working a deal with one of the salesman for about a week. Salesman was great, we finally settled on numbers he told me I can put a deposit down to hold the vehicle. I had a check that was clearing the week. Salesman was great, we finally settled on numbers he told me I can put a deposit down to hold the vehicle. I had a check that was clearing the next day for the down payment- I called to put the deposit down but they said they had people coming to look at the vehicle so the GM would not hold it for me. Since I was told I could put a deposit down to hold the vehicle, I sold my third row suv for the down payment, I have four children and no vehicle to fit everyone in until I bought the vehicle from Lasco. So I waited and they never got back to me to let me know if the vehicle was still available, I ended up buying from another dealership. More

Lasco Ford has been great. Customer serve is hard to find at other places. Thank you Lasco Ford for doing a great job every time. Customer serve is hard to find at other places. Thank you Lasco Ford for doing a great job every time. More

Kaylyn Harris is all about responding when the sale is in motion as soon as it is over she ghosts ya. She has failed to respond to my ins. co. request for a RD 108 form. They emailed her more than once. I ha motion as soon as it is over she ghosts ya. She has failed to respond to my ins. co. request for a RD 108 form. They emailed her more than once. I have asked too. She was pressing hard to get ins co to give the info but fails to do her part. Choose her as ur dales person at your own peril. I could go on but a word to wise is sufficient. I also have wasted too much time with this dealership. More

Kaelyn was AMAZING and was so incredibly quick to respond to every single question I asked. I have nothing but great things to say about her. She is personable, quick to do whatever is needed, and goes above to every single question I asked. I have nothing but great things to say about her. She is personable, quick to do whatever is needed, and goes above and beyond. I’ll be sending everyone I know who needs to find a vehicle to her. More

The sales man was courteous & amazing. The finance guy is an absolute thug. Let me tell the story: 1) I had called sales man I wanted 2024 Mustang Dark Horse. The salesman told me, they w The finance guy is an absolute thug. Let me tell the story: 1) I had called sales man I wanted 2024 Mustang Dark Horse. The salesman told me, they were supposed to get 1 & when they get one they will call me. They called a few months later & I went to pick up the car the same day. The car was offered for 1000s dollars more than sticker price as Dark Horse was rare. The sales man told me they will be able to finance the car below my credit union interest rate. 2) Everything went smooth. The finance guy asked me to sign the paperwork, and as I was looking through the paperwork, I noticed they had the finance at 10%!!! Talked with him that I could have gotten finance from my credit union for far lower & I was told they can finance it lower than my credit union. He hee hawed. I decided to walk out, as I dont like dealers who mislead their customers. He requested I sit down, and 2 minutes later offered financing very close to my credit union though still higher. Decided to go for it. 3) Talked with salesman that they are misleading customers, by making false finance promises. The finance guy called me back and now offered me a lower than credit union interest rate. 4) They said they will send me the sales paperwork via email within a couple of days 5) Didn't receive paperwork from them in over 2.5 months. Called salesman & he emailed me the paperwork the same evening. 6) Realized they had charged me $1000 for GAP insurance without talking with me about it. GAP insurance through my insurance company would have been like $25/6months!!! What a bunch of fraudsters. More

I would not step foot back into this dealership not even for service here is why . On Mon afternoon Jan 29 I drove through the lot looking for a used truck a sales guy walked out his name was Alex young ki for service here is why . On Mon afternoon Jan 29 I drove through the lot looking for a used truck a sales guy walked out his name was Alex young kid he ask a few questions I told him I was just looking he was so nice I told him I wanted to bring my wife up later we took 6 trucks for a ride alex was a great experience to work with ask him to give us till morning to make our decision he said no problem we pulled the money from my retirement on tues morning and we went back up to lasco talked to Alex and told him what truck we wanted at the same time we showed proof of funds and check would be mailed 4-10 days but should see it in 5 days he got the manager I believe his name was Henry I told him I could leave a deposit he said they only hold for 24 hrs I said ok we understand the manger says I’ll be right back he said they would make a exception I gave him 1,000 cash to hold truck they called me thurs Fri on Monday at 10.00 Alex called I told him I’m at work I get home at 3.00 heck should be there if not repost the truck then at 1.30 the manager called me I told him the same thing I’ll be home at 3.00 if it’s there I’ll be right up I’ll call you he said ok I lefty early and the check was there I went to back and was at the dealership at 3.15 after sitting with Alex talking the manager walked over and tells me the truck is sold they were finishing up the deal I would be in 2 nd if it fails through I went home grabes the wife went back up to get out deposit back truck is still there I ask for a general manger his name was Steve he was nice I explained the story to him and he said I heard the conversation and this was just a bad issue I told him I had the deposit bin the truck it should not be sold to anyone but me as I was here at 3.15 he agreed but nothing they could do but say sorry them Blake the other manager came again nothing but offer me another truck I told him I wouldn’t buy nothing from them I’m so losses right now my wife said give them a chance it’s been 3 days nothing people are nice there but they didn’t treat there customers fair I would never buy from here and this was a bd thing they did if I have a deposit on the truck it should not been sold to someone else and the new salesman lost the sale commission .shame on Henry the manager for this poor service I run retail sites I would fire someone I took my sale to Hines park in new Hudson and had a good experience and walked out with a truck last night shame on lasco ford More

I bought a 2017 Dodge ram back in September and I bought the Ford warranty gap insurance everything they can sell me I bought when winter got here my windows froze and when they thought out my window droppe the Ford warranty gap insurance everything they can sell me I bought when winter got here my windows froze and when they thought out my window dropped all the way to the bottom of the door so I took it in for service and they informed me that it is not covered under my warranty that I bought so to fix it they quoted me over $1,500 to fix this problem they said The regulators in my doors were bad they said the clips on them were broken so I was mad and I took it home and I tore into the doors myself after looking at them I realize they misdiagnosed this problem and it wasn't The regulators that were bad or the clips on The regulators were bad it was a fact that the window retention clips were wore out they weren't even broke they just didn't have any tension to them also after they quoted me over $1,500 to fix this they wanted to charge me $22 to get my truck back after they misdiagnosed it they quoted me over 1500 so when I took it apart and realized what was actually wrong with it in the long run it cost me $9 to fix and about 45 minutes labor for each door and after all I am a second time customer for these guys they also jerked me around on an oil pan on my first vehicle I bought they stripped a screw out on the drain plug and wouldn't take responsibility for it I guess all I'm saying people is watch what this service department does they are not very good and they will not take responsibility for something that is their fault More