Larson Toyota of Tacoma

Paul Hardin, sales and Sarah Hager in finance provided outstanding customer service and financial expertise with great options, These two are definitely an asset to you Larson team/agency! If I where in outstanding customer service and financial expertise with great options, These two are definitely an asset to you Larson team/agency! If I where in charge, I would give them a pay raise/increase and promotion!! There was a third person by the name Rafa, he came in later in the deal, not sure if he was sales or finance he assisted in lease and purchase options with my wife. Overall Paul Hardin and Sarah Hager are awesome professionals!! More

I purchased a Rav4 trd off road from Larson Toyota. Paul Hardin went above and beyond over several week and 2 visits to get my wife and I in the exact car that we needed for our growing family. I recommend Hardin went above and beyond over several week and 2 visits to get my wife and I in the exact car that we needed for our growing family. I recommend working with Paul specifically if you shop at Larson Toyota of Tacoma. He was upfront about the pros and cons of all the options we were looking at, and helped us negotiate the exact price we were wiling to pay with is GM. I do however want to mention that I can't stand the finance process. I was pre-approved for financing with capital one so that part was easy. The part that was frustrating is trying to get through all of the paperwork at 9pm, and the finance person being unable to read the room that my pregnant wife and I just wanted to go home and was not interested in what he was selling. I understand it was his job, but he would not take no for an answer and we ended up being in the finance office for over an hour. I think it's an industry standard to upsell as much as possible when closing on a car, and it makes the process unbearable. I recommend this dealer to revisit this side of their business and try to make the process enjoyable for their customers. Please don't take the above commend against Paul. He deserves a raise for how great he was during the selection process. More

Wanted a Toyota Tacoma - researched online and did the build & price. Was contacted by sales person who I made appt with to test drive a similar vehicle - same model, drivetrain, etc. She texts earlier in build & price. Was contacted by sales person who I made appt with to test drive a similar vehicle - same model, drivetrain, etc. She texts earlier in the day to remind me of 6PM appt. I confirm. Arrive early - she had gone home @5PM - 1st red flag. Speak with Dustan who says we dont have any Tacoma like that here, so I test drive one with same drivetrain. We talk over prices..I come back the next day and place deposit on negotiated price (invoice). Deposit was made Feb 10, 2021. Dustan states, youll have a VIN in about 2 to 3 weeks, truck should be here in about 45 days. Call Dustan after the 3 weeks to see if indeed a VIN was provided, no call back no text. Called again from a different number, he picks up then says no we didnt get it allocated this time. Allocations go out twice a month. So I wait another 15 days, no response to text, email, phone calls. Finally after trying yet another # reception gets him, he says no havent heard anything. After another allocation goes out I try reaching him again, no response. Call and ask for sales manager - I get Alex, he says order was put in but no truck - hard color to get (cement). I wait another 15 days, text Dusatn - His exact response "Hey Bro, Im slammed here, been busy". Would have taken less effort to say "No truck allocated yet". That was the last text ever received from Dustan, phone calls were not returned either. Now after 2 months I talk to Alex - sales manager who says, the technology package you wanted doesnt seem to be available on the truck you wanted unless you increase the order to a TRD level. In my opinion if the Toyota build and price allowed for you to add, and your dealership allowed you to order - wouldnt you know this wasnt an option? So now your telling me 2 months have been wasted for ordering a truck that wasnt even available? I looked at other dearlerships on line..truck WAS available with this option just not the color I was looking for. Alex stated he had found my truck but in California, he said he knew the guys there and would probably be able to trade with them. Hed let Dusatn know, I stated he doesnt return calls, texts, so he stated hed call back. Nothing..Now its been 3 months, called and asked for General Manager Bobby Lynn - said he was on a call would call me right back..No response. Called the next day asked for General Manager..said I was being transferred - sales manager Steve was on the call - explained the issue..he then stated, oh that same truck is for sale in Salem, OR but thats probably too far right? I said no, I will go this weekend and get it. He stated its hard for us to trade now so youd need to call and work out a deal. I called and it was a pre sale. They stated this was ordered a month and a half ago...Yes, Ive been waiting now 3 months but nothing. Steve stated I have been put to the #1 position for allocated cars/trucks..I questioned what that meant, was I # 75 before or what? Why is this a priority now? After waiting another allocation cycle (15) days I call and ask for General Manager Bobby Lynn..again take my number - no return call. Call next day, same issue...Next day I call and ask for Alex, Steve, anyone with a pulse who can help, no return call. I find my exact truck I was looking for at Vancouver Toyota, I call that dealership and again it was pre sold they said approx 60 days ago..I am now approaching 4 months in. I call again to speak to a manager wanting to know why other dealerships have no issues in getting this particular truck in but you cannot? I speak to Alex who I ask if he can trade with the dealership knowing that the truck was not available. He says he is texting them now while Im on the call, says he isnt getting a response, he will call me right back. I get a call from Dustan hours later, "they arent willing to trade that vehicle, said they are too high in demand" - again I already know this vehicle want even available. I ask Dustan why is it, other dealerships can get the truck, but yours cannot? Bro we can cancel the order, you can get your money back. I stated getting my money back doesnt help me at this point, Ive been waiting over 4 months for this truck. I asked again why are other dealerships able to get this and yours cannot, is it an ordering issue or ? His response, what do you want me to do - Have a good day, then hung up.. I called the dealership an cancelled the order..asked both the sales manager and Dustan for a copy of return of funds..no response. It was credited to my account. Worst ever experience in buying a vehicle. In my opinion, dealership inventory became limited and prices have increased, they didnt want to honor the price we negotiated so it was an easy OUT for them to say nope we didnt get it in and knew Id go elsewhere. Honor your deal you made! Also, communicate with your customer, not once did I ever have someone reach out to me with status, I always had to be the one chasing someone down. More

HORRIBLE SERVICE! I was told to give finance a couple days to see if the finance me, I just get the runaround for past 2 weeks days to see if the finance me, I just get the runaround for past 2 weeks More

Well, to add to my review from about a week ago. SO...I took my new (used) truck back to the dealer so that they could show me this intuitive brake controller. CARMEN states "you just plug in the trailer a took my new (used) truck back to the dealer so that they could show me this intuitive brake controller. CARMEN states "you just plug in the trailer and the truck knows it's there and knows when to apply the brakes to the trailer" Sorry CARMEN you obviously have NEVER towed a trailer or probably any vehicle at that. After a 2 hour fight with a manager and another sales person/manager that agreed with her I was able to get an after market trailer brake put in my truck. Jeffery (the service manager that I was GOING to give him a shout out too but he has not followed up as he said he would) ANYWAY....he did AGREE with me that there was no trailer brake what so ever on this truck. We also had a great discussion about the safety issues of this. My trailer is only about 3600 pounds but can you imagine what may have happened to a nice family with their new 6800 pound trailer that they have never driven before coming down a mountain pass needing to stop in an emergency....CARMEN this could be you with your family trusting someone like you and your whole family dead because they trusted the salesperson knew what they were talking about. That could be a really bad outcome and a law suite if you ask me!! AND she had at least two others agreeing with her!! Anyhow....My other request was follow-up on the Satellite radio and my second key...nothing!! (Jeffery in service) AND...no phone calls from anyone for an apology, "you were right"....NOTHING!! Still angry and do not recommend this place at all. More

We bought Toyota Venza at Toyota of Tacoma on May 10, 2021.  We had a great experience dealing with sales representative Tamer Ibrahim! He is a great professional with very good attitude towards  custome 2021.  We had a great experience dealing with sales representative Tamer Ibrahim! He is a great professional with very good attitude towards  customers.  We enjoyed  having business of buying a car with him!  We will recommend him as a good and honest person and a highly qualified professional to anybody who decide to buy a Toyota car at Toyota of Tacoma! More

I found a particular truck that I liked (wanted). It was a color that I liked and it appeared to have the options that I wanted which included a trailer brake controller from what I could tell in the online a color that I liked and it appeared to have the options that I wanted which included a trailer brake controller from what I could tell in the online add. I made an appt with CARMEM and when I arrived she passed me off to her trainee EMILY (very nice gale). I had many questions and EMILY hustled to get the answers. One of my questions being "does the truck have a trailer brake controller" and the answer was YES all the way up to the manager (STEVE) I believe that was his name. So, long story short...I purchased the truck. There was of course no negotiating the price and they of course didn't give me what I wanted for my trade in, but I wanted the truck so I agreed. This was the only time CARMEN talked to me was about money and no negotiating. When I got to the finance person...don't remember his name. I carefully looked over the paperwork probably more than he liked and found a couple of slipped in costs that I had taken off. Once we were done 5 hours later, I drove away. The next day I hooked up my truck to my travel trailer, got out the manual and low and behold no brake controller. After a few heated discussions on the phone with CARMEN and a few others, it was suggested I bring the truck in and they will look at it. I then took it to the local Toyota dealer and they agreed that there was NO brake controller. I also took photos of all 3 of their trucks on the lot that did have brake controllers. I then called off work losing a 1200 double time shift and took my truck back to Tacoma. After 3 hours of standing up for what I knew was NOT on my truck they agreed to put in an aftermarket trailer brake controller, give me a loaner car, and deliver my truck to my home and "it will likely be done tomorrow". I clearly explained over and over that I have a vacation planned and leaving Friday AM and need my truck back before then.  Well, needless to say "tomorrow" has come and gone. I made several phone calls to the dealership late in the afternoon, (open until 8PM) and no one answered the phone, I even had a friend try from another number with the same results. Oh and did I mention it also was supposed to have Sirius radio in it but they couldn't get that to work either and they only had ONE key for my truck, "we are working on getting you another one". I am hoping I get a delivery tomorrow with a brake controller installed and I will NEVER return to that dealership for another purchase or service. They did offer me another truck of my choice but I would have to pay the difference....HA funny!! If my truck is not returned tomorrow you all will see another review and I guarantee it won't be any better. STAY AWAY FROM THIS DEALERSHIP...SELL, SELL, SELL and no customer service unless you raise xxxx and stand in their lobby at the reception desk until you get what you were told you bought. YES, the worst experience ever for a 50,000 dollar truck and 1200 dollars lost income.  More

We were very pleased with our experience , and our new Highlander. Tony made it real easy. We will go to toyota of Tacoma again. Randy. Highlander. Tony made it real easy. We will go to toyota of Tacoma again. Randy. More

I went in looking for a vehicle and was thankful to have Tamer Ibrahim helped me out ... he was very friendly , patient and helpful... he got good customer service ethic.... his the right man for your compa Tamer Ibrahim helped me out ... he was very friendly , patient and helpful... he got good customer service ethic.... his the right man for your company . brought the new car to my wife and she loves it More