Larson Toyota of Tacoma

THIS PLACE IS A JOKE!! THEY SELL DIRTY VEHICLES (had to have them pay me to go to a independent detail shop because their in house detail shop can't figure it out) AND WITH SAFETY ISSUES! WONT REIMBURSE M have them pay me to go to a independent detail shop because their in house detail shop can't figure it out) AND WITH SAFETY ISSUES! WONT REIMBURSE ME ONLY $540 FOR BRAKES! BRIAN JOHNSON SAIDS ITS NOT ABOUT THE MONEY! LOL OBVIOUSLY IT IS! SUCH A BIG COMPANY CANT OWN UP TO THEIR MISTAKES! I have to edit my review I bought my van July 22nd and a couple weeks later the van was shaking so bad I had to take it to a shop to have it checked out. I was scared my tires were going to fall off. I took it to a shop to find out the rotors were severely warped. I had to replace all the brakes. $540 I have emailed Larson cares with no response. I don't know who to email or call since no one answers. I have done the live chat a few times and have been told someone will get a hold of me. I'm not going to take my car back to Larson's since they already did a safety inspection supposedly before they sold this van and there's no way this thing passed a safety inspection. This is a safety issue I need someone to respond to. You have my number and email. Please contact me. More

I bought my van July 22nd and a couple weeks later the I bought my van July 22nd and a couple weeks later the van was shaking so bad I had to take it to a shop to have it checked out. I was scared my tir I bought my van July 22nd and a couple weeks later the van was shaking so bad I had to take it to a shop to have it checked out. I was scared my tires were going to fall off. I took it to a shop to find out the rotors were severely warped. I had to replace all the breaks. $540 I have emailed Larson cares with no response. I don't know who to email or call since no one answers. I have done the live chat a few times and have been told someone will get a hold of me. I'm not going to take my car back to Larson's since they already did a safety inspection supposedly before they sold this van and there's no way this thing passed a safety inspection. This is a safety issue I need someone to respond to. You have my number and email. Please contact me. More

Trevor Sandison in finance is a professional scam artist, told him no repeatedly for warrant and maintenance he found a way to make us think we were not buying them, then when we discovered what he had done told him no repeatedly for warrant and maintenance he found a way to make us think we were not buying them, then when we discovered what he had done upon reviewing paperwork at home, we called, he dodged calls over and over, and eventually tried explaining that it didn't matter because our payment didn't change. I'm sorry I'm not an idiot he charged us almost 4000 dollars for maintenance and warranty after I signed a paper declining it. More

Ok. Let me say first.. the salesman was outstanding. On the other hand, his sales manager or was NOT. First off.. the used car was almost $5,000 more than the new one. The manager tried to justify it by sa the other hand, his sales manager or was NOT. First off.. the used car was almost $5,000 more than the new one. The manager tried to justify it by saying there is no stock and used cars go for more. Second, they PROMISED NOT to run the credit. They did anyways.. even before I got numbers. Then the mabager said he did'nt... but on my phone it showed it did... so HE LIED !!!! WORD OF ADVICE......DO NOT TRUST THIS DEALERSHIP. GO SOMEWHERE ELSE WHO WILL TREAT YOU BETTER, NOT LIE , WASTE YOUR TIME, AND TRY TO RIP YOU OFF... More

I worked with Paul Harden and Felipe Contreras and they both helped me secure the specific 4Runner I was looking for! They were awesome to work with and answered all my questions. Paul would keep me up both helped me secure the specific 4Runner I was looking for! They were awesome to work with and answered all my questions. Paul would keep me updated on delivery of the vehicle and answered every line item on the purchase order. Felipe provided great advice on my vehicle and also helped answer any question I may have. The final sales portion is my least favorite but the sales manager was transparent with all the fees and add ons. They held their word on beating the credit rate I walked in with. I didn’t get pegged with anything I wouldn’t agree with. They respected my decisions and I came out happy! More

IMPORTANT. PLEASE READ.I don’t typically write reviews IMPORTANT. PLEASE READ. I don’t typically write reviews but I felt it necessary this time. Long story short I placed a hefty deposit down on a vehi IMPORTANT. PLEASE READ. I don’t typically write reviews but I felt it necessary this time. Long story short I placed a hefty deposit down on a vehicle that wasn’t on the lot yet (awaiting delivery) and was told I would receive a call once it arrived. They sold it out from underneath me and never told me. More details below: 1. The call never came after I waited for three weeks. 2. I called the dealership multiple times asking for answers. The front desk picked up once and forwarded me to sales. Sales said they would call me back with info and they never did. 3. At this point I kept calling the front desk multiple days in a row. They never answered and I almost felt like I was put on a blacklist (more on this to follow). 4. I decided to go in person to address the issue. That was when the dealer that sold me the vehicle recognized me and asked “Did Nathan call you?”. With hopes high, I was expecting the best case scenario was that my car was delivered but they forgot to call. 5. In reality, they “forgot” to call me to tell me that they had sold the car that I placed a security deposit down on to someone else. So I guess my questions are: If you knew that the car was sold and that Nathan was supposed to call me why didn’t I receive that phone call? Why wasn’t anyone answering my phone calls when I tried to get in touch with the dealership and the dealer? Was it because they aware of their “accidental mistake” and didn’t want to have to deal with me? Here is what I think happened: They found a buyer who would pay more for the vehicle so they sold it to them instead even though I signed paper work, had my credit ran, put a security deposit down and applied for financing. They didn’t want to have to tell me the news or give me my money back so they blacklisted my phone number and we’re avoiding calling me altogether. Don’t go to this shady dealership. Especially don’t do business with Nathan Carbone or Tamer Ibrahim. More

I would definitely recommend Paul Harden III. Paul is great to work with and very knowledgeable and professional. Excellent Service and we had a great buying experience! great to work with and very knowledgeable and professional. Excellent Service and we had a great buying experience! More

Unethical. Salesman was great. Todd is the man. That is where this ends. Finance will slip in hidden fees listed as "packages". They will never even tell you it is in there; the lack of transparency is where this ends. Finance will slip in hidden fees listed as "packages". They will never even tell you it is in there; the lack of transparency is concerning. Ask for a breakdown because this dealership WILL ADD ON EXTRAS WITHOUT YOUR KNOWLEDGE. I have never seen such blatant deceitfulness in sales. Check all your costs before you sign; do not make the mistake I did. If you catch the lies, which you will, walk out the door. More

Paul Hardin, sales and Sarah Hager in finance provided outstanding customer service and financial expertise with great options, These two are definitely an asset to you Larson team/agency! If I where in outstanding customer service and financial expertise with great options, These two are definitely an asset to you Larson team/agency! If I where in charge, I would give them a pay raise/increase and promotion!! There was a third person by the name Rafa, he came in later in the deal, not sure if he was sales or finance he assisted in lease and purchase options with my wife. Overall Paul Hardin and Sarah Hager are awesome professionals!! More

I purchased a Rav4 trd off road from Larson Toyota. Paul Hardin went above and beyond over several week and 2 visits to get my wife and I in the exact car that we needed for our growing family. I recommend Hardin went above and beyond over several week and 2 visits to get my wife and I in the exact car that we needed for our growing family. I recommend working with Paul specifically if you shop at Larson Toyota of Tacoma. He was upfront about the pros and cons of all the options we were looking at, and helped us negotiate the exact price we were wiling to pay with is GM. I do however want to mention that I can't stand the finance process. I was pre-approved for financing with capital one so that part was easy. The part that was frustrating is trying to get through all of the paperwork at 9pm, and the finance person being unable to read the room that my pregnant wife and I just wanted to go home and was not interested in what he was selling. I understand it was his job, but he would not take no for an answer and we ended up being in the finance office for over an hour. I think it's an industry standard to upsell as much as possible when closing on a car, and it makes the process unbearable. I recommend this dealer to revisit this side of their business and try to make the process enjoyable for their customers. Please don't take the above commend against Paul. He deserves a raise for how great he was during the selection process. More