Larson Toyota of Tacoma

Underwhelming customer service and poor communication Tried purchase a vehicle from Alaska via internet sales person. They were holding for me until I arrived, instead, sold vehicle just as I arrived. I h Tried purchase a vehicle from Alaska via internet sales person. They were holding for me until I arrived, instead, sold vehicle just as I arrived. I highly recommend avoiding this dealership if out of state. Don't waste your time. They have poor performance, lack of professionalism and poor communication. Junior members are left with little oversight. Disappointed in outcome. More

Great service Lindsay Phillips knows great customer service looks like; her explanation of the services provided was detailed and she took time to answer all of m Lindsay Phillips knows great customer service looks like; her explanation of the services provided was detailed and she took time to answer all of my questions. More

Warning!!! Be careful what you sign please!!! Run from them! I bought a brand new car with 0%. The first bill from the bank was stating 2.39% interest which adds up to $1600 per 60 months. They think about mone I bought a brand new car with 0%. The first bill from the bank was stating 2.39% interest which adds up to $1600 per 60 months. They think about money only. Fraudulent!! Cant give them even one star. More

The easiest purchase I've made Had a great experience with Todd. We had emailed a few times before I even came into the dealership and upon arrival had keys and cars ready to go th Had a great experience with Todd. We had emailed a few times before I even came into the dealership and upon arrival had keys and cars ready to go that we had spoke of. I also had a couple cars to trade in, including one that needed some maintenance. He got me in the car for what I wanted and took both my vehicles. Highly recommended them. Even the finance guy was awesome. More

POORLY DONE LARSON! POORLY DONE LARSON TOYOTA! (AKA Toyota of Tacoma) I found a used car online at Toyota of Tacoma and test drove it. I liked it very much so my husband POORLY DONE LARSON TOYOTA! (AKA Toyota of Tacoma) I found a used car online at Toyota of Tacoma and test drove it. I liked it very much so my husband went the next day to bring our trade-in vehicle and to negotiate price. When he arrived to check out the car it turns out the manager was using the car for a commuter and had unofficially claimed it. There was almost no gas in the car when they went for the test drive. The gas warning light was actually on. The manager's gym bag and shoes were in the back of the trunk. And if that wasn't bad enough, it turns out the manager smokes and my husband could smell smoke in the car when he and the sales rep got in for the test drive! INSTEAD of just telling us it was no longer for sale, they completely wasted our time and insulted my husband by offering him $6,000 below Kelley Blue Book for a tricked out off-road H3 Alpha that we were going to trade in. My husband had spent several hours detailing our trade-in and then the time to and from the dealership was an hour and a half, not to mention the hours I had spent round trip and at the dealership the day before. It was TOTALLY UNPROFESSIONAL to say the least! So poorly done Larson! We bought our truck from you years back and were happy to return to buy another car. BUT after this experience you not only lost our respect, you lost our business! More

Awesome Buying Experience with Kayla T. Great car buying experience with Kayla T.! She deserves an 11/10. She was extremely knowledgable and kind, and helped walk us through several lots loo Great car buying experience with Kayla T.! She deserves an 11/10. She was extremely knowledgable and kind, and helped walk us through several lots looking for the right car despite the summer heat. Kayla and her colleague Melissa answered all our questions and made me feel a lot more comfortable about the buying process. I've recommended Larson to my friend buying a car, and I told her to ask for Kayla. Thanks for your help if you're reading this!! More

Feel like a kid that was lied to about Santa clause. Awesome job at lying to customers. Could not follow through with the deal on a brand new truck and instead of stepping up and being honest with the cu Awesome job at lying to customers. Could not follow through with the deal on a brand new truck and instead of stepping up and being honest with the customer they just lied. Terrible customer service. Communication was very poor. Won't be referring any one to any of the Larson dealers. More

Henry saved the day I recently purchased a 2016 RAV4 and the salesman, Chuck, setup my iPhone. All was working well until this morning when I could not answer a call or I recently purchased a 2016 RAV4 and the salesman, Chuck, setup my iPhone. All was working well until this morning when I could not answer a call or make a call through the audio system. I could not figure out the problem so drove to the dealership. Henry Easterlin spent about 10 minutes trying everything. Finally, he had me turn my phone off then turn it on again and everything was back to normal. He was very patient and helpful. More

Very good experience David Cowan guided me through the process of leasing my new car. I have never leased before so I was a little nervous. But, David and Peter put me at David Cowan guided me through the process of leasing my new car. I have never leased before so I was a little nervous. But, David and Peter put me at ease. I would recommend David Cowan to anyone looking for a new car. More