Larson Toyota of Tacoma

Worst experience Ever! Despite repeatedly saying we did not want a vehicle with a moonroof, salesman ordered a vehicle from the factory with a moonroof and never at any po Despite repeatedly saying we did not want a vehicle with a moonroof, salesman ordered a vehicle from the factory with a moonroof and never at any point told us all of XLE's come with a moonroof. And the "necessary" $3,000. of "addons" is a rip off! Trying to talk to someone has been a time consuming nightmare. More

Great customer service! Big thanks to Tony & Billy for helping my family & i get the car we wanted! ( 21 4runner ) Everything went smoothly & not only did Tony communicate w Big thanks to Tony & Billy for helping my family & i get the car we wanted! ( 21 4runner ) Everything went smoothly & not only did Tony communicate with us but he interacted with my son! Thank you Tony & Billy for your kind, great customer service! More

Incredibly poor communication. I told them several time I was working with several dealers to find what I wanted and they were the furthest away. They kept asking that I "drop by". I told them several time I was working with several dealers to find what I wanted and they were the furthest away. They kept asking that I "drop by". They mark prices up while few others are. Just go somewhere else...these guys are still using pandemic short supply sales tactics. More

I talk to Rob Miller on the phone and he was quite eager to get me into the dealership as he said he was ready to make a deal and said they would accept reasonable offers. Their website states an "advertise to get me into the dealership as he said he was ready to make a deal and said they would accept reasonable offers. Their website states an "advertised price", which isn't the price of the car. Rather its just some meaningless number, that they can use to get you into the dealership. When its time to buy the car, there's a $5k package (and two other ones that I turned down) that you MUST buy in order to buy the car that I didn't want. They call it the Larson package that is for scratch protection and window tinting, etc.. I said I didn't want this. They said I had to to buy the car, they said this is how they adjust to the market. Save your time, go across the street to South Tacoma Honda and bypass the xx. I wouldn't ever go back to this dealership. More

Make sure the person you deal with slows down and fully explains everything in simple terms. This dealership uses what they call a “market adjustment” to increase the price of high demand vehicles so they explains everything in simple terms. This dealership uses what they call a “market adjustment” to increase the price of high demand vehicles so they can sell over MSRP. They will then make it sound like you are getting an “appearance package” with the cost of the vehicle. While this is true, the cost of the package is FAR more than you would pay to have the same thing done by someone else and that’s if you even want it done at all. You cannot refuse this package. The salesperson I dealt with was nice and helpful and I would recommend him, but overall I feel like the market adjustment is actually just a dealer mark up that is not presented that way. I don’t entirely blame them. I should have had them slow down and explain things so that I could understand fully. It’s easy to get swept up in the purchase and not fully read every detail. Once I received the loan statement and see the actual loan amount, that’s when I realized what had actually happened and of course there is nothing I can do now. Tony did take the time to explain things when I went back for an explanation. I don’t think this is only Larson. I think dealerships all have games they play to get consumers to think they are getting deals when in reality they are not. My advice, shop here only if you are very knowledgeable of car sales tactics. More

Should have purchased online directly. Did not want tinted or coating package, because it’s a new 50k car. Was there 4 hrs even tho I paid cash and bought hefty warranty. Salespeople act l Did not want tinted or coating package, because it’s a new 50k car. Was there 4 hrs even tho I paid cash and bought hefty warranty. Salespeople act like you cannot buy their new car unless you buy the detailing package?! I conceded but then was never called for the service and it’s been over month. They refuse to refund the money for the “appearance package”. They also ran a hard credit check, but knew we were paying cash. An expensive mistake. Should have checked BBB where they have an F. More

Stay far away! They will blame you for the mistakes they make! Service dept is horrible! They will blame you for the mistakes they make! Service dept is horrible! More

Just wanted to convey my heartfelt thanks to Ryan Reynolds for making my new car buying experience a thing of joy and pleasure. His personable, accommodating manner, coupled with easy to understand Reynolds for making my new car buying experience a thing of joy and pleasure. His personable, accommodating manner, coupled with easy to understand technical aspects of the vehicle purchased, were most welcome attributes of an experience that can at times become emotional and contentious.! If a new or newer purchase of a Toyota is something you've been considering I would highly recommend you come and say hello to Ryan! You won't be disappointed!! More

The Dealer "Options" were MANDATORY for my purchase of a 2022 Prius. The term was "Take or Leave it". I absolutely did not want or get tinted windows or the plastic bra. I do not want the maintenance packag 2022 Prius. The term was "Take or Leave it". I absolutely did not want or get tinted windows or the plastic bra. I do not want the maintenance package which cost more ($1500) than if I pay as I go ($1000). I do not want the Cilajet coating either. Bad deal! They kept me there 3 hours just to wear me down,, even though I paid cash. More

I want to share an opportunity to improve customer service and a potential business improvement process that could help capitalize on more revenue while not wasting payroll dollars. In Early August service and a potential business improvement process that could help capitalize on more revenue while not wasting payroll dollars. In Early August of 2022, I received a letter from Toyota about a halogen headlamp bulb electrical issue. I came on August 19, 2022, to the South Tacoma Way location. The service department confirmed if the problem existed, and parts were ordered. Since I did not hear from Toyota of Tacoma, I called; after some checking for parts, the service was scheduled for October 1, 2022. When I arrived for the appointment, it was determined that only one part out of three had arrived, and the service could not be performed. I was told the Toyota of Tacoma would call me. Four and a half months went by, I did not get a call. On February 15, 2023, I called and asked if all parts had arrived. Kyle asked to check and promised to call me back. I received a call from Kyle at 2:03 pm, stating all parts are in; please schedule the work. I called back and scheduled it for February 16, 2023. Today, when I arrived, I was told that not all parts were in and the work could not be done. This makes it three trips to the dealership without a repair. Would you be upset if you had gone through this yourself? What about business sense? Your staff is scheduling appointments and canceling appointments. You are paying payroll, while you are not making money for at least three appointments planned now. Opportunity for some training? I see incompetence. I also wonder, does it takes over six months to order parts? I hope that someone calls me back and schedules the work and that the parts are truly there, Frustrated customer. More