Larson Toyota of Tacoma

Dealership Review I visited Toyota of Tacoma on Saturday, November 24, 2018 looking to learn about the 2019 Hybrid Camary. At the end of the day, I purchased a 2019 Toy I visited Toyota of Tacoma on Saturday, November 24, 2018 looking to learn about the 2019 Hybrid Camary. At the end of the day, I purchased a 2019 Toyota Avalon Hybrid. I worked most closely with Chuck Milligan. Earlier in the day, I received a text message from Mr. Milligan after making a USAA inquiry on pricing. Overall, it was a very satisfying experience. I didn't feel pressured at any time. Chuck answered all of my questions and provided me with written pricing information. I shared with him my interest in the Hybrid Avalon after noticing it on the lot. He took me out to look at it and descrbed in some detail the features of the car and the differences between the Avalon and the Camry. When we returned to his desk, he printed out a cost sheet and quoted a price. I left the dealership letting him know that I wanted to reflect on the informaton he provided me and bring my wife back to look at both vehicles. We decided on the Avalon and completed the necessary paperwork. On Monday, I finalized the purchase. At that time, Mr. Milligan provided me with a hands-on tutorial of the varous Avalon features. It took over an hour. He encouraged me to stop in anytime to refresh my memory. I am very happy with the car and appreciate how well I was treated. Andy Phillips More

Adrian Ask for Adrian! Literally best customer service I’ve ever experienced in my life. Even in a time crunch he managed to get me in and out amongst other Ask for Adrian! Literally best customer service I’ve ever experienced in my life. Even in a time crunch he managed to get me in and out amongst other things like taking the time to show me all the electronic stuff in the car I would never understand by myself. 20/10 would recommend! More

Amazing! Can't say enough! I cannot say enough kind words about these guys! Jake called me after I signed to tell me he found even better lending deal that would save me a littl I cannot say enough kind words about these guys! Jake called me after I signed to tell me he found even better lending deal that would save me a little more money. Will be back! More

First impressions are lasting or whatever Went in with my family today to check out a used CR-V. Prior to this, I had emailed and talked to a sales associate about the car but hadn’t heard a Went in with my family today to check out a used CR-V. Prior to this, I had emailed and talked to a sales associate about the car but hadn’t heard a reply so we decided to go and check about it anyway. The moment we walked in, we weren’t greeted by the two people in front (one a salesmans and the other a front desk person). They literally just stared at us until I said hello. While I understand as salespeople/employees, they are not my friend but I believe it’s bare minimum courtesy to make your customers feel seen, welcome and comfortable. After I said hello and asked for the salesperson (Eric, I believe), the salesman finally said hello and helped up. We went through the whole routine (test drive, paperwork, negotiations) - I didn’t end up purchasing the vehicle as it was priced above Kelley Blue Book standards. Honestly that first interaction that I had walking through the door left such a negative impact on me and I’m kinda glad the deal didn’t go through as I felt unseen and pretty disrespected. I know this story is not as intense as other people’s - especially those who have suffered financial repercussions due to employees at this store. But I feel as though first impressions are extremely important especially to new customers who are hoping to make their first car purchase. More

Great cars, great service. We contacted True Car and Cynthia reached out to us immediately and stayed with us until we got a deal that we were happy with. We contacted True Car and Cynthia reached out to us immediately and stayed with us until we got a deal that we were happy with. More

Service center The service staff was outstanding. Brandon Grogan and Ian Pinpin made me feel so special. Both gentlemen were very professional and kept me abreast The service staff was outstanding. Brandon Grogan and Ian Pinpin made me feel so special. Both gentlemen were very professional and kept me abreast of the progress with my vehicle. More

Friendly service Chuck was a friendly and knowledgeable rep, he helped to get us a refund for a new car feature that was supposed to be dealer installed but was missin Chuck was a friendly and knowledgeable rep, he helped to get us a refund for a new car feature that was supposed to be dealer installed but was missing on our car. More

Cynthia, the sales rep, was helpful, efficient. Cynthia worked hard to get us the best deal using the true car model. Found the specific car and options and was transparent with prices and deals. We Cynthia worked hard to get us the best deal using the true car model. Found the specific car and options and was transparent with prices and deals. We negotiated fairly tough and she was patient working with us and her boss. More

Great customer service! We went in and Chulk was helping us. (With couple of other guys...) I have to say he was awsome! The store was closed and he took the time and showed We went in and Chulk was helping us. (With couple of other guys...) I have to say he was awsome! The store was closed and he took the time and showed me step by step on how all of the features worked. He was so friendly. He took the time to make sure we were taken care of. Thanks Chulk! You were awsome! Amber More

Prompt, thorough courteous service Robin tells me what to expect, explains choices, double checks work order and results then tells me what to expect for next time, again explaining the Robin tells me what to expect, explains choices, double checks work order and results then tells me what to expect for next time, again explaining the whys and hows including likely costs and relative importance. My car is cleaner inside and outside than it was when I brought it in. More