Larson Toyota of Tacoma

This was a horrible experience. I knew what I wanted. The salesman said they could get my car from Arizona in a week. Two weeks went by and I called everyday about the status. The salesman said he would chec salesman said they could get my car from Arizona in a week. Two weeks went by and I called everyday about the status. The salesman said he would check and call me back. No one ever called me back. If I hadn’t been calling I never would have heard a thing. Finally I said “ there is no car in Arizona. I didn’t leave the dealer because I had Costco pricing and they said they had done a search for what I wanted and it was in Arizona. I asked them to do a 500 mile radius search. It seemed like a novel idea to them. They found what I wanted 500 miles away which would bee a 500.00 charge. I had already given them a 500.00 deposit on the car I thought was coming from Arizona. Then after waiting for 2 hours about the car 500 miles away because the Arizona car fell through which no one had called and told me I was asked to write a check for the car. The car I had not seen for myself. I just reached my tipping point. I asked for my deposit back and left. Haven’t seen my deposit back even though I have called and of course been promised a call back that never happens I contacted Toyota in Puyallup and they said they had exactly what I wanted and honored Costco pricing. I went in the next day and bought the car which had been on their lot for a week. Oh and Toyota in Puyallup did not tac on extra fees. Their total cost with Costco pricing was 1500 less for the same car More

I worked with Dustan Burns in purchasing a new Toyota Tacoma 4 x 4, and was very satisfied by his excellent efforts in providing good service, pricing, answering all my questions, and helping me set up m Tacoma 4 x 4, and was very satisfied by his excellent efforts in providing good service, pricing, answering all my questions, and helping me set up my Truck blue tooth, and settings, in a very short time, I was driving away in a brand new beautiful Toy Tacoma. I feel Dustan is very ethical, honest, helpful, and in short a very nice guy who wants to help his customers to the best of his ability. He helped my find the best vehicle for my needs and wants, and made sure I was happy. Roger, Maple Valley, WA More

I was hesitating for them to pull my credit, I've been denied many times but they finally convinced me so.here you go: got a 2021 corolla and not only that my rate is unbelievable low compare to what I ha denied many times but they finally convinced me so.here you go: got a 2021 corolla and not only that my rate is unbelievable low compare to what I had on my 2016 Honda Fit and not only that with a zero down payment?!... I will recommend them specially the ire sales man Tamer Ibrahim really an honest guy. Thank you so much for helping me Justin ( refinance ) and Tamer Anrahim. I love my 2021 Corolla. More

Don"t buy from here, you'll find a vehicle on their web site then run your credit and get approved but later tell you the vehicle in question was sold and offer you another vehicle, SCAM! site then run your credit and get approved but later tell you the vehicle in question was sold and offer you another vehicle, SCAM! More

I highly NOT recommended anybody to visit or purchase from this dealer. The customer service and finance personnel are very xxxxty and not responding after the sale. If you going to spent 30K - 50K ta from this dealer. The customer service and finance personnel are very xxxxty and not responding after the sale. If you going to spent 30K - 50K take it to somewhere else beside STOP LOOK LARSON Toyota. More

Be careful at this dealership especially with there financing I dealt with Trevor he is really sneaky he will try to sell everything to you and say you must buy it because that’s how they where able to financing I dealt with Trevor he is really sneaky he will try to sell everything to you and say you must buy it because that’s how they where able to finance you . It is not true there just sales tactics to rip you off !! More

I haven't bought a new car in 11 years so I was ready for an upgrade. From test driving the Rav4 Hybrid to Bobby Larson personally having me reach out to Tony to handle the sale, the process was seamless. I an upgrade. From test driving the Rav4 Hybrid to Bobby Larson personally having me reach out to Tony to handle the sale, the process was seamless. I was impressed that they inquired which banks I usually work with when it comes to financing and were then able to secure me a great interest rate with my preferred bank. Car was clean and Tony provided me a thorough orientation of all the bells and whistles so I could safely get home on my first drive in my new Rav4. More

Salesman lied about being able to get car registered out of state for nurse traveling to work in Washington, I would not have bought if I could not have registered it easily and they quickly passes the job of state for nurse traveling to work in Washington, I would not have bought if I could not have registered it easily and they quickly passes the job off to me once the deal was signed. Problem was they still haven't finished the deal. I got a POA and through my own expense I had someone back home to complete the registration and the dealer still could not provide the lien holder or a title number 12 days after the sale. The GM got involved and it was no help. Nothing more then excuses for the salesman's dishonesty and I don't know how I am getting to work. I guess it is sorry about your luck but they will say anything to make a sale at Toyota of Tacoma. More

Great customer service buying our new 2020 highlander however, it has been over 3 months and we still don't have our registration. I have called numerous times and they said they would call right back an however, it has been over 3 months and we still don't have our registration. I have called numerous times and they said they would call right back and never did. William Roberts More

Paul Harden is the consummate professional. He made the whole car buying experience very smooth for me and kept me informed throughout the process. I was in and out in 2 hours! He paid attention to all th whole car buying experience very smooth for me and kept me informed throughout the process. I was in and out in 2 hours! He paid attention to all the small details so easily overlooked. Feeling worn out at the end of the day, after I arrived home, an hour north of Tacoma, came to realize I had lost all my paperwork, documents, and a check in the dealership parking lot. Paul went all out to look for them and upon finding them, secured them for my pick up the next day. I had also arrived at the dealership in a car rental and Paul took care of the drop off for me as well. Excellent customer service! I highly recommend him for your next car-buying experience. More