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Larson Ford - Service Center

Lakewood, NJ

5.0
141 Reviews

141 Reviews of Larson Ford - Service Center

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October 04, 2024

We have had our cars serviced with Larson Ford for over 15 years. We are always happy with the service they provide. They are thorough, professional, and honest in their dealings. However, they have recen More

by DDaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Larson Ford responded

Daye, thank you for your long-standing trust in Larson Ford and sharing your feedback. We understand how the credit card surcharge can be an inconvenience, and we appreciate your perspective on this matter. Your insights are valuable to us as we strive to improve our services while maintaining transparency with our customers.

Oct 05, 2024 -

DDaye responded

It is more than an inconvenience it creates a greater financial burden to maintaining a car and having it serviced and repaired. Many people already feel that dealerships over charge for service & repairs. We have always felt that cost to bring our car to Larson was fair based on the quality of service provided. Larson is a successful Ford dealership not a small independent car mechanic, and should not be passing on the cost of doing business to the consumer.

October 03, 2024

Have visited Larson Ford service dept. twice since purchasing my Maverick. Have been treated extremely well during both visits. Had John as my service advisor both visits, and he was ver More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Larson Ford responded

Mike, we're delighted to hear that John and the Larson Ford service team have taken such great care of you during your visits. Thank you for recommending us! We look forward to seeing you again in the future.

September 30, 2024

Chris in the Service Department is always a pleasure to work with. He does great work and is always available to answer any of my questions or concerns. I recommend Larson Ford Service to all of my friends More

by jacksonfamily3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Larson Ford responded

We're delighted to hear that Chris and our Service Department at Larson Ford have consistently provided you with excellent service. Thank you for recommending us to your friends!

September 27, 2024

Great service Steve took care of me when I got there appointment was for 10:00 done by 11:15 More

by nic1339
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Sep 29, 2024 -

Larson Ford responded

Thank you for leaving Larson Ford a five-star review! We are happy to hear that your appointment with Steve went smoothly.

August 29, 2024

Very efficient and also very helpful and friendly. I like them and always take my car there for service. More

by geebee47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Larson Ford responded

We're delighted to hear that you find our team at Larson Ford efficient, helpful, and friendly! Thanks for trusting us with your car service needs.

August 10, 2024

Excellent service. Chris Mercer was most helpful and friendly I give him 5 stars 🌟 having no problems More

by MCHOOGIE243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Larson Ford responded

Thank you for the fantastic review! We're delighted to hear Chris Mercer provided excellent service at Larson Ford. Enjoy your new ride, and we're here if you need anything else!

August 09, 2024

everything was good until I received email about my visit when I got home,The email was from Steve at check in. In the email was a picture of something that I believe More

by rpg475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve at check in.
Aug 12, 2024 -

Larson Ford responded

Thank you for bringing this to our attention. We're sorry for any confusion caused by the email and will look into it immediately. Please reach out directly to Larson Ford so we can resolve this issue promptly.

Aug 14, 2024 -

rpg475 responded

Like I said in my review.. I have NO problem with STEVE. He stated he did not include the photo on the email I received at home after service. I called him and he cant tell me what it represents because he has no idea what the phote is about. Richard Gauer

August 01, 2024

My service manager, Chris and his team treat me and my fleet with the best care, service and fairness. Other dealership maintainance departments can’t even come close…. More

by Docfoglio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Larson Ford responded

Thank you for recognizing Chris and the team at Larson Ford! We're delighted to hear that our service stands out. We appreciate your trust in us for maintaining your fleet!

July 28, 2024

The person who helped me was Steve not George. I apologize. I wasn’t disappointed and you will be seeing me for all my needs. More

by irinikazepis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Jul 29, 2024 -

Larson Ford responded

We're glad to hear Steve provided excellent service and that you'll be returning to Larson Ford for your future needs. Thanks for the update!

July 28, 2024

Thank you to the very professional and expert techs, Had my car serviced on July 22, and as always, was very pleased with the summary results. Also, recommendations were made regarding near-future tire rep More

by Joseph_Parayos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Larson Ford responded

Joseph, we're glad to hear our expert techs at Larson Ford provided you with excellent service and helpful recommendations. Thanks for your continued trust in us!

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