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Larson Ford - Service Center
Lakewood, NJ
141 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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141 Reviews of Larson Ford - Service Center
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August 17, 2016
Wonderful & Professional! Everyone from Rob Larson to every employee I had interaction with were professional,friendly & knowledgeable in their departments! I will always be a Everyone from Rob Larson to every employee I had interaction with were professional,friendly & knowledgeable in their departments! I will always be a Larson Ford customer and I will recommend them to everyone! More
by Grateful8
Employees Worked With
Silvana Vasco
August 09, 2016
Wow—Great Customer Service! In today’s business culture of service providers with attitudes of “Hey I’m doing you a favor here so shut up & sit down until I get to you,” when YOU In today’s business culture of service providers with attitudes of “Hey I’m doing you a favor here so shut up & sit down until I get to you,” when YOU’RE spending your hard-earned ca$h at their establishment—it is truly refreshing to interact with a professional like Silvana Vasco. At some dealerships, once you’ve bought the car, or come in as a newbie for service, you don’t get quite the super-happy “hey we love you because you’re about to drop 40k on a new car” greeting you get walking in to buy. Not so with Silvana—I only spent $138.00 for service on a 10 year old car—and she made me feel welcomed and taken care of. Nice work young lady: if I do decide to make a move on a new Mustang in the future Larsen Ford will be considered BECAUSE OF HOW YOU TREATED ME TODAY. Thank you. In sales, people buy from whom they like. More
by dbaker311
Employees Worked With
Silvana Vasco
October 19, 2015
Incompetent Service They where unable to find the problem. They just continued to change parts at my expense. They had the vehicle for 15 days.Cost me over 1200$. I took They where unable to find the problem. They just continued to change parts at my expense. They had the vehicle for 15 days.Cost me over 1200$. I took the vehicle home and figured out it was the alternator that caused all the problems. And their certified mechanic was not able to determine this.Do not use this dealership. Not only was the car not fixed it was returned greasy and not completely reassembled. They allowed it to leave their dealership in a unsafe condition. More
by Robert9987
Employees Worked With
June 27, 2015
That's why Larson's been my choice for 15 years. This is the first time I've ventured to the internet to assist me in buying a new car. I've been considering my truck purchase for over a year (with This is the first time I've ventured to the internet to assist me in buying a new car. I've been considering my truck purchase for over a year (with the F-150 at the top of my list since the get-go). I've researched all brands including Chevy Silverado, GMC Sierra, RAM 1500 and Toyota Tundra. My research brought me right back to Ford. Once I made my decision to go with Ford, my next choice was to choose the dealership. At the top of my list was Larson Ford whom I've dealt with since 2000. I've purchased 5 vehicles from them. I still own two of those vehicles, a 2002 Thunderbird & a 2003 Expedition (both of which I bought new). I went to the Ford website and "built" the model and options that I wanted and selected 5 local Ford dealers to get a quote. On all counts, Larson Ford blew the competition out of the water, including responsiveness, professionalism, pricing and honesty. My representative, Robert Barranger, helped me to make all of the right decisions that led to the purchase of my 2015 Lariat F-150 (with all the options that I wanted and/or needed). I look forward to taking delivery in late August or early September. More
by David Shick
April 03, 2013
A BUNCH OF CROOKS TOLD ME MY HUB BEARINGS WERE NO GOOD 2 IN THE FRONT AND RIGHT REAR $1,700.00 TO FIX.I BRING TO A DIFFERENT SHOP AND FIND OUT THE ROAD NOISE WAS MY 2 FRONT TIRES THAT WERE CUPPING,AND THE IN THE FRONT AND RIGHT REAR $1,700.00 TO FIX.I BRING TO A DIFFERENT SHOP AND FIND OUT THE ROAD NOISE WAS MY 2 FRONT TIRES THAT WERE CUPPING,AND THEY PUT A STETHOSCOPE TO LISTEN FOR ANY BEARING DAMAGE THAT WAS NOT TO BE FOUND. DO NOT BRING OR TRUST YOUR CAR WITH LARSON FORD A BUNCH OF CROOKS. MY NAME IS PAT BOWLER AND I STAND BEHIND MY STATEMENT 100%. I CHALLENGE THE SERVICE MGR TO CALL ME AND TELL ME DIFFERENT YOU HAVE MY NUMBER More
by Pbowler
Employees Worked With
Advisor-DAVE
March 26, 2013
The service department at Larson Ford is AWESOME!! I The service department at Larson Ford is AWESOME!! I have a highly specialized lifted Ford F-250. It is a very difficult truck to not only work o The service department at Larson Ford is AWESOME!! I have a highly specialized lifted Ford F-250. It is a very difficult truck to not only work on but also to diagnose various problems. I know the guys must dread it whenever I roll in for something other than routine service and maintenance, but they are ALWAYS EXTREMELY helpful and polite and they are ALWAYS fair when it comes to the labor charges for working on such a tedious vehicle. I give ALL the guys over there in both parts and service a HUGE THUMBS UP for ALWAYS going out of their way to help me in any way they can! I HIGHLY recommend them to EVERYONE!! You guys are great!! -Michael Gingrich- More
by Wuteva34
Employees Worked With
Mitch and ALL the guys in both service and parts departments
January 28, 2010
HORRIBLE!!!! Went in for a noise coming from parking break, they told me it was rust and cleaned it off. A week later there is over $600 in damages to the rear brakes because of a broken spring! They wi break, they told me it was rust and cleaned it off. A week later there is over $600 in damages to the rear brakes because of a broken spring! They will not take responsibility for it! Not the first time they are incompetent...Took me arguing with them to get them to find the source of a noise under the hood too, needed an new belt tensioner and also a pulley. Terrible service, terrible people. More
by toast12312
Employees Worked With
tom
January 05, 2010
I have been a customer of Larson Ford for approximately 10 years and have had only good experiences at Larson Ford. They are a very professional group,I cannot say enough about the service they give each a 10 years and have had only good experiences at Larson Ford. They are a very professional group,I cannot say enough about the service they give each and everytime I am in there. I haven't been to any other dealership scince the first time I bought a truck from Larson. Bryan Jones More
by bryanj1765
Employees Worked With
LOUIS PAGANO , MITCH SPERLING,RICH VANBLARCOM , BILL MACINTIRE
December 30, 2009
This dealership by far provides the best customer service in the industry. The staff is extremely friendly and accomodating. My vehicle is always fixed perfectly and is ready when promised. The service ma in the industry. The staff is extremely friendly and accomodating. My vehicle is always fixed perfectly and is ready when promised. The service manager, Louis Pagano is always available and willing to assist to make the customer have a wonderful, satisfactory service experience. I wouldn't service my vehicle anywhere else! More
by tadamo
Employees Worked With
Louis Pagano
December 18, 2009
All customer service Reps are friendly and knowledgeable. Thank you Mitch and Tom who are my service Reps. I have been completely satisfied every time i have brought my vehicles in for service. I am sur Thank you Mitch and Tom who are my service Reps. I have been completely satisfied every time i have brought my vehicles in for service. I am sure that most people at one time or another in their life have felt ripped off when having car repairs done, high prices or work done that wasn't necessary. Since i started going to Larson Ford I NEVER have that ripped off feeling. Credit must go to Service Manager Louis Pagano who runs the service Dept. More
by JSmith1
Employees Worked With
Lou Pagano, Mitch, and Tom
