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Larson Ford - Service Center

Lakewood, NJ

5.0
146 Reviews

146 Reviews of Larson Ford - Service Center

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April 16, 2022

I have been coming to Ford dealer for many years. ..they always providing great service for my vehicles...great recommendations. Always great and helpful team. Never have to wait too long over there. More

by YMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

YMS responded

Always great!

Apr 18, 2022 -

Larson Ford responded

Thank you for your continued business and your confidence in our team! We are happy to have you as a customer and we hope to work with you again at Larson Ford. Have a wonderful day!

October 03, 2021

chris mercer is a great guy shows he cares about your car or truck gets things done always helps a real pleasure to work with More

by richcarlock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Larson Ford responded

Thanks for writing a great review! We appreciate it

August 02, 2021

Thanks very much to Mitch in service and the tech team at Larson for diagnosing the issue with my A/C system and control panel. Mitch has reviewed the problem and ordered the proper part to repair the issu More

by EJW212
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mitch Sperling
Aug 17, 2021 -

Larson Ford responded

Thank you for the 5-star review! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience!

July 31, 2020

Very professional. No nonsense type of place. Very polite and no pressure. Everything is explained and then I even got to ask questions about other things I didn’t understand and it was made very clear. Trac More

by Richiesheatingandair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Mercer
Aug 03, 2020 -

Larson Ford responded

Thank you for the 5-star review! We are glad you had a great experience. Our team is always happy to assist!

April 02, 2020

Professional and fast service. Competitive prices! Honest about work to be done and works to get best deals. Great at accommodating stay at home mom. More

by achamberlain83
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2020 -

Larson Ford responded

We appreciate the excellent feedback! Our team is looking forward to your next visit!

March 24, 2020

Great I had a great visit. Sat with Mitch and had a great conversation while I waited. In and out in half hour. Thank you for a good service call. Steve Fe More

by Steve f.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Sperling
Mar 26, 2020 -

Larson Ford responded

We are glad you had a positive experience! Our team appreciates the feedback!

March 11, 2020

Great service from Larson Ford (again) I just want to commend the guys at Larson Ford once again. I brought both my Fusion and my son's Focus in for service. Pat serviced my car and made su More

by jsiegel.nj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Pirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat (Service tech)
Mar 11, 2020 -

Larson Ford responded

Thank you for the kind words! We are always happy to assist!

February 18, 2020

The service department was excellent but the car itself is troublesome. Not only was it recalled for a coolant problem but it also had to have a new motor put in because of antifreeze leakage. Lastly the h More

by Tony
Recommend Dealer
Yes
Employees Worked With
Tracy Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Havrilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Sperling
Feb 20, 2020 -

Larson Ford responded

Thank you for the feedback! Our team aims to provide the best service possible.

February 13, 2020

We have had Mitch as our adviser whenever possible. Our experience has always been a good one. We have leased with Larson for several cars & always used your service facility. More

by martinkomisar
Recommend Dealer
Yes
Employees Worked With
Mitch Sperling
Feb 14, 2020 -

Larson Ford responded

Thank you so much for your positive comments! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 04, 2020

Never had a problem in the past but I got a lemon. Service personnel really good but I was without vehicle for seven weeks and promised 2 months of payments for inconvenience. Still waiting. More

by Joe Kelly
Recommend Dealer
No
Employees Worked With
Robert Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Pellicano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert F. Barranger Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou service manager , Eileen Conlon
Feb 05, 2020 -

Larson Ford responded

Thank you Joe for your feedback and compliment regarding our service staff. The delays were due to back ordered parts from the manufacturer and beyond our control, However our service department did open up a case with Ford and we are requesting additional assistance on your behalf. Thank you for your patronage and patience. We will be in touch soon. Sincerely, Larson Ford's Service Team

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