Back

Larson Ford - Service Center

Lakewood, NJ

5.0
137 Reviews

137 Reviews of Larson Ford - Service Center

Sort by
November 15, 2024

They've taken great care of my 2020 Explorer ST since I purchased it from same dealership in July 2019. Pre-work inspections are thorough and let me know when maintenance needs are "now" or "next visit" s More

by jphurley0907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : From Service Dept.: Steve, Chris P.
Nov 15, 2024 -

Larson Ford responded

We're delighted to hear that our team at Larson Ford has been able to keep your 2020 Explorer ST in top shape! It's great knowing the pre-work inspections have helped you plan maintenance effectively. Thank you for trusting us with your vehicle's care!

October 25, 2024

very professional and helpful repaired problem and found and corrected other issues would not hesitate to recommend them More

by tomzeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Larson Ford responded

Tom, we're delighted to hear that our team at Larson Ford provided professional and helpful service. Thank you for recommending us!

October 25, 2024

The dealership is very professional and dependable they provided the best service and keep my car in great condition More

by tomzeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Larson Ford responded

Tom, we're delighted to hear that you found our service at Larson Ford professional and dependable. Thank you for trusting us with your car's care!

October 23, 2024

Always informative and no surprises . . the service staff are always polite and helpful to your needs More

by jpettyjohn334
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Larson Ford responded

This is the kind of feedback we work hard for at Larson Ford! Thank you for the review.

October 15, 2024

The friendliest and professional service center in New Jersey. Never have to wait for your appointment More

by tonyd3700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Larson Ford responded

Thank you for sharing your experience, Tony! We're delighted to hear that our Larson Ford service center in New Jersey met your expectations with friendly and professional care. We look forward to serving you again soon!

October 13, 2024

My vehicle was repaired very promptly, and my service advisor Steve kept me informed, and was very professional and friendly. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Oct 15, 2024 -

Larson Ford responded

Sam, we're delighted to hear that Steve provided you with prompt and professional service at Larson Ford. Thank you for sharing your experience!

October 04, 2024

We have had our cars serviced with Larson Ford for over 15 years. We are always happy with the service they provide. They are thorough, professional, and honest in their dealings. However, they have recen More

by DDaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Larson Ford responded

Daye, thank you for your long-standing trust in Larson Ford and sharing your feedback. We understand how the credit card surcharge can be an inconvenience, and we appreciate your perspective on this matter. Your insights are valuable to us as we strive to improve our services while maintaining transparency with our customers.

Oct 05, 2024 -

DDaye responded

It is more than an inconvenience it creates a greater financial burden to maintaining a car and having it serviced and repaired. Many people already feel that dealerships over charge for service & repairs. We have always felt that cost to bring our car to Larson was fair based on the quality of service provided. Larson is a successful Ford dealership not a small independent car mechanic, and should not be passing on the cost of doing business to the consumer.

October 03, 2024

Have visited Larson Ford service dept. twice since purchasing my Maverick. Have been treated extremely well during both visits. Had John as my service advisor both visits, and he was ver More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Larson Ford responded

Mike, we're delighted to hear that John and the Larson Ford service team have taken such great care of you during your visits. Thank you for recommending us! We look forward to seeing you again in the future.

September 30, 2024

Chris in the Service Department is always a pleasure to work with. He does great work and is always available to answer any of my questions or concerns. I recommend Larson Ford Service to all of my friends More

by jacksonfamily3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Larson Ford responded

We're delighted to hear that Chris and our Service Department at Larson Ford have consistently provided you with excellent service. Thank you for recommending us to your friends!

September 27, 2024

Great service Steve took care of me when I got there appointment was for 10:00 done by 11:15 More

by nic1339
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Sep 29, 2024 -

Larson Ford responded

Thank you for leaving Larson Ford a five-star review! We are happy to hear that your appointment with Steve went smoothly.

1
...