Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Larson Cadillac

Fife, WA

3.6
129 Reviews
Call Dealership (253) 474-9424

6411 20th St E

Fife, WA

98424

Directions

By Type

129 Reviews of Larson Cadillac

November 04, 2023

Adam was really Cool and mackenzie is a Really friendly and pretty counter person. All in all it was good More

by jakebvowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makenzi Chase, Adam Nunez
Report | Print
November 01, 2023

Appreciate the great customer service snd attention to my needs. Can count on this dealer to take care of my concerns. More

by Landrlovenest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Manning, Adam Nunez
Report | Print
Nov 03, 2023 -

Larson Cadillac responded

Thank you so much for your review and comments. We'll see you on your next visit, have a terrific day!

October 31, 2023

Thanks for your kindness and service thanks,thanks thank you!! Is the owner like the pictures of the 1991 Cadillac?? More

by wmelvin553
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makenzi Chase
Report | Print
Nov 01, 2023 -

Larson Cadillac responded

Thank you so much for your kind review and thanks. We appreciate the opportunity to take care of your Cadillac and will look forward to your next visit where we will work even harder to earn your business. Have a terrific day!

October 30, 2023

SO GLAD Adam is back--he's BY FAR the best there is and he is kind, helpful, thorough and makes a customer want to be there. He patiently explains and offers beyond just a normal service experience! More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Nunez
Report | Print
October 30, 2023

minor repairs for the coin box and radio are very costly! I was informed that the warranty repairs expired 3 months ago. More

by LASCSL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Makenzi Chase
Report | Print
Nov 03, 2023 -

Larson Cadillac responded

We'd like to connect with you regarding your concerns and see what we can do to help. Please send your contact information to larsoncares@looklarson.com and we'll connect with you.

October 27, 2023

Horrible. They lied about the services they didn’t do they gave me my car back with lights flashing and let me drive off the lot. They charge me for parts that More

by DSORIA209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Makenzi Chase, Hailey Zickler, Kenneth Manning, Adam Nunez, Zachary Rexroad
Report | Print
Nov 03, 2023 -

Larson Cadillac responded

We're working on your concerns and Ken, our Service Manager will be keeping an eye on your vehicle repairs for you. We are sorry for your experience and will work hard to regain your trust.

Nov 03, 2023 -

DSORIA209 responded

I received my car today and more issues than before. My car no longer locks when you walk way. My speed limit icon/hologram is gone. They said all Those issues where there before. The sensors and now there are multiple problems my car didn’t have before and they never pick up the phone. Ken kept insisting to talk to my spouse because I did not understand. His behavior was inappropriate because of my gender. My car received a new part but now has multiple issues and they never owned up to fixing them Ken said they will no longer spend time fixing a car with over 100k miles. I hope someone responds and resolves this issue I love the brand Cadillac but this dealership has missed the mark. It’s been 3 months.

October 26, 2023

The waiting area does not have any vending machines or snacks. I had to wait for 4 hours to get to know the diagnosis. After 4 hours Adam told me that they can give me the ride to go back home or to a r More

by BDHILLON1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Nunez
Report | Print
Nov 03, 2023 -

Larson Cadillac responded

Thank you for your review and comments. We are sorry your visit was not a good one and we're working on improving with your comments. Have a terrific day.

October 25, 2023

MacKenzie was great, I was however disappointed when I was told I would need to pay for a rental due to your 2 loaners both being in the shop More

by gwen.wohlers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makenzi Chase
Report | Print
October 25, 2023

Adam was very helpful when fixing a mistake that was made from another shop within the company! He was able to make everything right and was very easy to work with. He was also very kind and knowledgeable. H More

by Aaron.Herr
Recommend Dealer
Yes
Employees Worked With
Adam Nunez
Report | Print
October 24, 2023

Adam Nunez makes the wheels turn. He goes above and beyond. I hope you guys do everything in your power to keep the asset that he is. More

by RIVERA_08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Manning, Adam Nunez
Report | Print
1
2
3
...
13