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Larry H. Miller Volkswagen Tucson

Tucson, AZ

4.7
489 Reviews

900 W. Auto Mall Drive

Tucson, AZ

85705

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Showing 489 reviews

August 01, 2024

They have Bad customer service, don’t care about customers and worst part they have bad technicians More

by Atenciondeinformacionga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karl Kompe
Aug 06, 2024 -

Larry H. Miller Volkswagen Tucson responded

Hello there, I'm very sorry to hear about your experience and the level of service you received, which clearly did not meet your expectations or our standards. It's important to us that our customers feel valued and receive top-notch support from our team. If we have not connected by the time you find this response, please contact me directly. I look forward to resolving this together. - Steven Federico, General Manager, (520) 670-3536, steven.federico@lhmauto.com

August 01, 2024

Sales department was fine, but service department is another world. We bought a brand new atlas cross sport and almost immediately began having issues with electrical features in the car and random alar More

by Mikead82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Markus
Aug 06, 2024 -

Larry H. Miller Volkswagen Tucson responded

Thank you for your feedback, Mike. I'm sorry to hear about the challenges you've faced with the service for your new Atlas Cross Sport. It's certainly not the standard we strive for, especially with the technical difficulties you encountered, and I appreciate you bringing these issues to our attention. If you would like to discuss this personally and ensure your vehicle is performing as it should, please don’t hesitate to reach out to me directly. - Steven Federico, General Manager, (520) 670-3536, steven.federico@lhmauto.com

July 31, 2024

1 1/2 hours for oil change with an appointment. Very dissatisfied with, why bother. More

by Bg34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eleazar Armenta
Aug 04, 2024 -

Larry H. Miller Volkswagen Tucson responded

Hello there, I appreciate you taking the time to leave your feedback, and I apologize for the inconvenience. We are committed to providing efficient and exceptional service to all customers, and I’m sorry that was not the case during your appointment. Please feel free to contact me so we can discuss your concerns in more detail. I look forward to straightening this out with you. - Steven Federico, General Manager, (520) 670-3536, steven.federico@lhmauto.com

Aug 07, 2024 -

Larry H. Miller Volkswagen Tucson responded

Hello there, I appreciate you taking the time to leave your feedback, and I apologize for the inconvenience. We are committed to providing efficient and exceptional service to all customers, and I’m sorry that was not the case during your appointment. Please feel free to contact me so we can discuss your concerns in more detail. I look forward to straightening this out with you. - Steven Federico, General Manager, (520) 670-3536, steven.federico@lhmauto.com

July 28, 2024

Yes the dealer does do a very good job taking care of my car and l plan on buying my next new car there More

by kinggerald107@gmil.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Asman, Karl Kompe, Thomas Bernath, Eleazar Armenta, Samantha Gilberti, Erik Anderson
July 28, 2024

I have purchased many cars from Larry Miller and they have been great to me! More

by zamoraz00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Valencia
July 27, 2024

Although Mr. Karl Kompe did a very good job helping me at this dealership on 7/27/24, I am dissatisfied with my ID 4 EV, as it has been very glitchy in the displa More

by Tucsonkc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karl Kompe
Aug 01, 2024 -

Larry H. Miller Volkswagen Tucson responded

Hello there, thanks for taking the time to leave a review. Although I am pleased to hear that Karl was helpful, it's unfortunate to hear about the ongoing issues you are experiencing with your ID.4. Your feedback regarding the vehicle's display and battery is important, and we will relay this information forward for further investigation and improvement. If you have any further questions or concerns, feel free to reach out to me directly. - Steven Federico, General Manager, (520) 670-3536, steven.federico@lhmauto.com

July 27, 2024

I bought their 2 for one oil change/car wash/rotate tires!! I came back 6 months+ back for my “FREE “ 2nd oil change!! I was surprised on no lectures for being a little late on getting my oil chan More

by annj11658
Recommend Dealer
Yes
Employees Worked With
Thomas Bernath
July 21, 2024

Everything I’ve experienced with this dealership has been excellent. Today I had my first service & it went perfectly. More

by oldmuthrhubbard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Reif
July 19, 2024

Buying my 2024 GLI Autobahn was amazing. Joe at Larry H Miller was honest, helpful and made the process easy. He contacted me about a week later just to see if everything was ok or if I had More

by C
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Conti
July 19, 2024

It was an easy process. Most everything was done over the phone. Loved it !! No going back and forth on price More

by Darbai7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Hernandez
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