Larry H. Miller Volkswagen Tucson

Horrible communication on the process. My appointment was 1100 on Monday. I was told 24-48 hours for pick up. They didn't even start work till Wednesday and took till Thursday. All i neede My appointment was 1100 on Monday. I was told 24-48 hours for pick up. They didn't even start work till Wednesday and took till Thursday. All i needed was AC service and an oil change. I specifically told them i needed my car in 24 hours. They charged my extra for trim part i didn't even need. This place has no awareness of how to communicate with a customer or what the definition of an appointment means. I was told he would call me back on two different occasions and never even attempted. Amateur hour at it's finest. I would rather take my car to jiffy lube and let minimum wage worker do better job. More

They have Bad customer service, don’t care about customers and worst part they have bad technicians customers and worst part they have bad technicians More

Sales department was fine, but service department is another world. We bought a brand new atlas cross sport and almost immediately began having issues with electrical features in the car and random alar another world. We bought a brand new atlas cross sport and almost immediately began having issues with electrical features in the car and random alarms. I called for service and they tried to minimize everything I brought up and fell back on the old “it may just need a system update.” I had them look and turns out a module that controls the lane departure system, anti collision and Cruze control features was bad. They had to order the part, but did finally replace the module. Fast forward a few days and the car started receiving the exact same errors and alerts as before. Needless to say, we will be looking for another new car. More

1 1/2 hours for oil change with an appointment. Very dissatisfied with, why bother. Very dissatisfied with, why bother. More