Larry H. Miller Volkswagen Tucson

Great service Greg Welch helped me with my car purchase. I was a little nervous because I was doing this with out the "help of a man" there is a big preconceived no Greg Welch helped me with my car purchase. I was a little nervous because I was doing this with out the "help of a man" there is a big preconceived notion that car dealers will take advantage of a woman's vulnerability. Greg put me at ease from the very start. I didn't feel like I was getting the wool pulled over my eyes and we worked out a great deal on a car that I can't wait to pull out of the lot! Everyone here was friendly and accommodating. Nice job. More

Very impressed Christian and Ken are amazing! Very impressed with their customer service. Ken gave me an overview with the credit report and really took the time to Christian and Ken are amazing! Very impressed with their customer service. Ken gave me an overview with the credit report and really took the time to go over everything. Christian is a stress free non threatening car dealer. Glad we made our purchase with him today. More

Great experience We recently purchased a car from Larry H Miller and it was great! The price was marked on the car and was below market values, salesman was pleasant a We recently purchased a car from Larry H Miller and it was great! The price was marked on the car and was below market values, salesman was pleasant and helpful. Process was smooth and quick. We would recommend this dealership to everyone. More

Traditional salesman techniques It's the traditional sales techniques here. Pushy salesmen with limited knowledge of the vehicles they are selling. Why do dealers still work like t It's the traditional sales techniques here. Pushy salesmen with limited knowledge of the vehicles they are selling. Why do dealers still work like this? It doesn't need to be this way! If they have a decent product and have it priced competitively, the cars will sell without manipulative babble. Trade-in price offered was $1k below others, the sticker price of the car I was interested in was above KBB. I see now the price has been dropped by $2k in a week. More

First-Class Service Department My new 2016 GTi was delivered with a problem in the automatic clutch system that caused the car to sort of stumble at low rpm, but not all the time. T My new 2016 GTi was delivered with a problem in the automatic clutch system that caused the car to sort of stumble at low rpm, but not all the time. The service tech drove the car until the symptoms reoccurred and knew what to do to fix it. A new part had to come from Germany, but Andrew (service manager) was able to expedite the part through customs and get it installed and tested--total time from diagnosis to completion in under a week. And he was able to fix that mystery rattle in the dash while the car was in the shop. Thank you! More

Positive Experience. All good. i purchased a 2014 bug @ LHM VW in April. My sales person, Shawn was very knowledgeable and attentive; easy to communicate w/ and a true professional. i purchased a 2014 bug @ LHM VW in April. My sales person, Shawn was very knowledgeable and attentive; easy to communicate w/ and a true professional. Andrew, the assistant service manager was friendly, and kept me abreast of the repairs being done to my vehicle during a service visit. Thank you Shawn and Andrew. More

Great service dept I've primarily dealt with Andrew since my Jetta and I moved from California a year ago. He is always friendly, knowledgeable and has fast responses to I've primarily dealt with Andrew since my Jetta and I moved from California a year ago. He is always friendly, knowledgeable and has fast responses to my requests. I recently was served my Becca and she was equally fantastic. More

Terrible Service and ability to communicate. I stopped in Larry Miller VW Tucson today to get my oil changed. I am from Phoenix and a few months ago my husband's company relocated him to Tucson. I stopped in Larry Miller VW Tucson today to get my oil changed. I am from Phoenix and a few months ago my husband's company relocated him to Tucson. I have had my Jetta for 7 years and prior to that I had a beetle. Therefore, I am very familiar with the way VW service departments work. I also know that they offer express services where you can get your oil changed without an appointment. I went online to see what time their service department closed and it stated they were open until 6. Therefore, I woke my 2 year old son up from his nap to ensure I was there by 4. When I got there. Was greeted by an unfriendly woman who asked if I was a specific customer. I said no that I was there to get my oil changed. She informed me that the service technicians leave in 45 minutes and that they couldn't change my oil. I questioned why the website stated they were open until 6 and she said because the technicians leave at 5 and they are there for customers until 6. I then proceeded to ask if the technicians leave at 5 they can't change my oil in an hour and she informed me that it takes an hour and a half to perform their detailed oil changes and I must not be familiar with what they entail. I have been a VW owner for over 10 years and had my fair share of oil changes none which took an hour and a half and I used Larry Miller VW in Phoenix. On my way home I was frustrated because I am in an unfamiliar place trying to start a life here in Tucson and this is my first impression? So I called and just my luck the person who answered the phone was the same one who I talked to when I was there..... Not impressed. I asked to speak to the service manager and she said he wasn't in his office. She couldn't answer any question I had nor was she apologetic or empathic to my frustration. She finally asked if she could have the manager call me when he came back to the office and I said sure that would be great...... It's 8:45 and I never received a call. I think what bothers me the most is that the one thing I was told about Tucson is how wonderful the people are and how willing they are to help. It's a smaller town feel. That's definitely not the service I received today. I also know that I need a few things repaired, the dealer I use regularly warned me I would need to get new boots at my next oil change. So I thought I would get my oil changed build a relationship with the new dealership and have them do the work. Unfortunately it doesn't seem like it is going to work that way. Looks like I will be driving to Phoenix to work with a VW dealership who cares about their customers. More

Rudest Service I have ever encountered at a VW Dealership It used to be such a nice experience to go in there - I wonder what happened?! Travis at the service desk was actually sarcastic and treated my issue It used to be such a nice experience to go in there - I wonder what happened?! Travis at the service desk was actually sarcastic and treated my issue like a joke when I called. Finally (after being interrupted several times) I asked to speak to a Manager. It took them an hour to call me. By then I had taken the car to the service department at another dealer and already test driven a few cars. The other dealer actually repaired the issue at no charge in less than five minutes, treated me with respect and I have an appointment to but a new SUV. An unnamed manager from Larry H. Miller VW called me back on a speaker phone that made him sound like he was calling from space. When he begrudgingly picked up the receiver so I could hear him he was unapologetic, he then proceeded to tell me how great the service employee is and that calling me back was a waste of his time. He then raised his voice to speak over me while I was trying to explain the situation with my vehicle. When I went on the explain that the issue with the car had been resolved elsewhere HE ACTUALLY HUNG UP ON ME. xxx?Who treats customers like this? The only only reason I called in the first place was because THEY told me too if I ever need help with it again?! Long story short - they are not even good to deal with when you are looking to buy a vehicle and getting them to keep their word is a joke. There should be an option for zero stars. More