Larry H. Miller Volkswagen Tucson

Excellent customer service The process from driving the car to actually purchasing was seamless. The financing of the car was very quick and professional. Would highly recommend The process from driving the car to actually purchasing was seamless. The financing of the car was very quick and professional. Would highly recommend this dealership to other people. More

Buying ok - warranty poor They could not fix our problem. So far our buying experience was ok - but I'm questioning their extended warranty as it hasn't covered much. They could not fix our problem. So far our buying experience was ok - but I'm questioning their extended warranty as it hasn't covered much. More

First time buyer last time to buy there I bought a Beetle love the car but 2 weeks after I bought it things started going wrong with the car, I was supposed to have a warranty but the financ I bought a Beetle love the car but 2 weeks after I bought it things started going wrong with the car, I was supposed to have a warranty but the finance guy quit before he got it to me. They sold me an warranty I paid the initial installment then someone didn't to his job and I was not billed for the warranty. I received a call to go to the dealer to fix that issue, I called the manager he brushed me off never called me back at all. Same thing promises that they would fix my car had to take it back the same day it was supposed to have been fixed I had to take the car back. All of these issues and the managers play dumb and tell you things you want to hear that they will investigate and get back and they never do. Now I have no warranty a car that has issues left and right and not one manager there holds these lying people accountable they are just out to screw the customer it seems. I have heard of people being treated bad by dealers and lying so I have tried to stay away from little dealers and I was surprised that Volkswagen has people that work for them that lie and cheat their customers like they do I have never had an experience like this one but the 4 to 5 times I have been there it is one lie after another from multiple people. More

Helpful and quick! Overall a great experience. Always helpful, keep you informed and done in a timely manner. They also let me know about what might be a cost associated Overall a great experience. Always helpful, keep you informed and done in a timely manner. They also let me know about what might be a cost associated to my next visit that will be out of my warranty agreement. More

Cold and not so friendly. I walked in and there was no smile or hello. I waited for a bit and finally one of them seemed forced to help me. Maybe all 3 gentlemen were too busy I walked in and there was no smile or hello. I waited for a bit and finally one of them seemed forced to help me. Maybe all 3 gentlemen were too busy or didn't have their cup of coffee. I did respect the fact that Travis was honest and professional. I put down that I would recommend a friend to this business only because my car runs beautiful after each visit. More

Not too pushy I had a pretty relaxed experience. Gary wasn't so pushy that I felt turned off, which was nice. He provided great amounts of info about the car and wh I had a pretty relaxed experience. Gary wasn't so pushy that I felt turned off, which was nice. He provided great amounts of info about the car and what I'd be purchasing. Very patient with my decision, and the paperwork went quickly. More

Kind and speedy service Stopped in for standard oil change and maintenance tonthe vehicle. Great seevice and kept me updated on issues with the vehicle. Great staff and nice Stopped in for standard oil change and maintenance tonthe vehicle. Great seevice and kept me updated on issues with the vehicle. Great staff and nice area to wait More

Absolutely horrible I bought a used vehicle that had a service issue needed within the sales contract. Since I live far the dealership completely forgot about my service I bought a used vehicle that had a service issue needed within the sales contract. Since I live far the dealership completely forgot about my service issue and finally after about a month and a half after buying the vehicle they had me take it to a sister dealership. The sister dealership had absolutely no idea how to service the issue and they actually had my after market alarm uninstalled for no reason whatsoever. Also they didn't get my vehicle running and repaired for exactly one month! One month without a vehicle. And mind you, my vehicle was running just fine when I took it to the sister dealership. Throughout all this there was no communication from the GM of the dealership I'm writing this review about. Zero! I asked every single day for over a month and never did to get to speak with the GM. All I got we're lies and ignorance from both this dealership and the sister dealership. I would like to say that Jeremy and Tim were the only good employees who actually helped me. Still, to this day, I don't have my after market alarm reinstalled due to price, even though it was the sister dealership who uninstalled it and gave me lies about the reasons behind it. This was the worst service I have ever had buying a vehicle, and I've purchased many. More

vehicle purchase & maintenance I purchased my vehicle earlier this year & my purchase included 3 oil change services. this was my first service since purchase & I was in & out of th I purchased my vehicle earlier this year & my purchase included 3 oil change services. this was my first service since purchase & I was in & out of there quicker than the estimated time! very friendly staff! More

Great service! Travis couldn’t have been more helpful. I would highly recommend the service department. Quick and professional services rendered from the moment I s Travis couldn’t have been more helpful. I would highly recommend the service department. Quick and professional services rendered from the moment I stepped in the service area. More