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Larry H. Miller Volkswagen Tucson

Tucson, AZ

4.7
494 Reviews

900 W. Auto Mall Drive

Tucson, AZ

85705

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Showing 494 reviews

February 11, 2018

Good service I was greeted as soon as I arrived and shown to the waiting area. I received a text from my service adviser telling me if I had any needs while there More

by Passat fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn
Feb 12, 2018 -

Larry H. Miller Volkswagen Tucson responded

Thank you for sharing your excellent rating and review. I'm glad that we were able to communicate with you efficiently, and give you a comfortable and friendly customer service experience. If there's anything else that we can do for you moving forward, don't hesitate to let us know. We look forward to seeing you again. - Bill Klaer, General Manager

February 08, 2018

Rapidly identified an unanticipated problem Saved me time and money because repair was still under warantee. Grateful for the prompt to come in for service because I avoided unnecessary costs More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Hanson
Feb 12, 2018 -

Larry H. Miller Volkswagen Tucson responded

Thanks for sharing your experience with us, Tim! I'm thrilled that we were able to identify your unexpected problem, and save you some of your hard-earned money. I'm glad that we were able to exceed your expectations, and look forward to doing so again in the future. - Bill Klaer, General Manager

February 08, 2018

Great service They got us in fast and got our AC and heater back up and running right away, great service and great experience! Highly recommend for all your servic More

by Andy b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew and Carl
Feb 12, 2018 -

Larry H. Miller Volkswagen Tucson responded

Andy, we appreciate you sharing your excellent testimonial with us. I'm glad that we were able to get your A/C up and running again, in a quick and timely manner. We appreciate your recommendation, and look forward to working with you in the future. - Bill Klaer, General Manager

February 07, 2018

Oil change/service My visit to LM yesterday was pleasant. Staff, Andrew, or courteous, thorough and get me updated with findings. I appreciate the thoroughness and the More

by Kiki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew asman, Tim Hanson
Feb 12, 2018 -

Larry H. Miller Volkswagen Tucson responded

Thanks for sharing your experience with us, Kiki! I'm glad that Andrew was able to treat you to a fantastic experience. We do our absolute best to keep our customers updated throughout your service process, and communicate to the best of our ability. I'm happy that we were able to make you happy, and we hope to do so again in the future. - Bill Klaer, General Manager

February 05, 2018

Great experience in the service provided Timely and efficient in servicing my vehicle. Was told that it be an hour for my vehicle to be completed and it was done under an hour. More

by VWAtlas99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn
Feb 05, 2018 -

Larry H. Miller Volkswagen Tucson responded

Thanks for sharing your awesome experience. We understand that our customers time is extremely valuable, and do our absolute best to get our customers back on the road as quickly as possible. Thank you for you business, please let us know if there's anything we can do for you moving forward. - Bill Klaer, General Manager

February 04, 2018

Changed my lease to a purchase Today I went to the dealership with my 2017 Jetta, which I was leasing, for an oil change. I decided to pursue changing the lease to a purchase becaus More

by Lcbiddle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Valencia , Tim Hanson
Feb 05, 2018 -

Larry H. Miller Volkswagen Tucson responded

Thank you for the fantastic rating and awesome testimonial! Congratulations on the purchase of your Jetta! We're happy that we were able to sell you a car that you've been able to fall in love with. I'm glad the process of buying your vehicle was painless, we try to make it as simple as possible for our awesome customers. Thank you again for your business, we look forward to working with you in the future. - Bill Klaer, General Manager

February 03, 2018

Fast and Fantastic! Very timely attention and return of my vehicle. Excellent customer service. The staff is always fast, friendly, knowledgeable and helpful. Keeps me More

by VW-DJ_1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Asman
Feb 05, 2018 -

Larry H. Miller Volkswagen Tucson responded

Thank you for sharing your experience with us, and providing such an incredible rating. We are lucky to have such a friendly, helpful, and knowledgable staff. I'm thrilled that Andrew was able to get you back on the road in a quick and timely manner. We're very appreciative of your business, and look forward to your next check up. - Bill Klaer, General Manager

February 02, 2018

Five Stars Wanted a used Jeep Grand Cherokee. They had the perfect color loaded. Test drove it, thought it over and drove it home the next day. Looked at Suba More

by Love_my_jeep
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe C
Feb 05, 2018 -

Larry H. Miller Volkswagen Tucson responded

Thank you so much for your business and leaving us such an excellent rating! Congratulations on your new Grand Cherokee! I'm thrilled that Joe was able to give you such a wonderful experience. We strive to provide our customers with a stress-free and fun car buying experience, and I'm happy to see that we were able to do that for you. Thank you again, we can't wait to work with you in the future. - Bill Klaer, General Manager

February 02, 2018

Fast, friendly and helpful Got us approved with a stellar deal when my long-time current finance company couldn't (wouldn't?). Got the paperwork done super fast. Personally deli More

by diana_settle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Kountz
Feb 05, 2018 -

Larry H. Miller Volkswagen Tucson responded

Thank you for your spectacular review, Diana! I'm thrilled that we were able to exceed your expectations. Congratulations on your new car! We do our best to conduct our business in a manners that's convenient and helpful for our customers, and I'm happy that we were able to do that for you. We greatly appreciate your business, and can't wait to work with you again in the future. - Bill Klaer, General Manager

February 01, 2018

No more bus rides for me. The day I got my car, I was afraid to go to my appointment for fear of being rejected but Joe Conti made the experience worthwhile. I'm so happy with More

by Guadalupe Rodriguez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Conti
Feb 05, 2018 -

Larry H. Miller Volkswagen Tucson responded

Thanks for sharing your review with us, Guadalupe! I'm thrilled that we were able to get you into a vehicle that you're happy with, and exceed your expectations along the way. We appreciate your business, and look forward to doing business with you again in the future. - Bill Klaer, General Manager

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