Larry H. Miller Volkswagen Tucson

Disappointed I made an appointment to have my air conditioning diagnosed and fixed. I dropped off the car and was picked up with the understanding that it would be I made an appointment to have my air conditioning diagnosed and fixed. I dropped off the car and was picked up with the understanding that it would be quite a few hours. As soon as we arrived home, Andrew Asman called to say it was a part they needed to order and I could come pick up the car. I was a bit upset as this could have been checked while I was still on site, seeing as it was such a quick check. I mentioned this upon my return and Andrew said, well would you rather this than a five hour hour wait for me to tell you the same thing? I said my point was if it was something that could be diagnosed so quickly-air conditioning is pretty common-it could have happened quickly and I wouldn't have wasted two hours driving around Tucson. He again said, would you rather leave and have to return or wait all day? It seemed to me at this point, I was now to contemplate whether I wanted bad or worse service. I then asked about getting the part. Andrew said he could order it, but it had to be put in within 60 days. I told him I would have to wait as I was from Yuma and would not be returning until my Mom was back in town. He continued to be rude and said well, I am not going to order the part if you cannot commit to a specific date. I said, I am not sure if you are having a bad day, but you are being very rude. He said, "No I am not." I said, I could not give a date until speaking with my brother and I would have to call him back. Andrew said, well I can't order the part until you know and then attempted to force me into a date, like the following weekend. I again told him I couldn't make that decision at this time, and that he was again, being rude. He said, "No I am not," if you cannot make a decision then I cannot help you it's not my fault you are from Yuma. I left saying again, you are being very rude. This is by far the worst experience I have had over a ten year period period of owning VW cars. We have decided to never go back and to go to a rival dealership in Phoenix. B Seale More

Great dealership! Everyone from start to finish was amazing. Fabian was able to get me the exact car i wanted for the price i wanted, even with a trade in with negative Everyone from start to finish was amazing. Fabian was able to get me the exact car i wanted for the price i wanted, even with a trade in with negative equity. I will be going back to them for my next car for sure! More

Service department is professional with attention to detail. I have had excellent service for my vehicle by Andrew. By Travis on my previous service and by the service is professional with attention to detail. I have had excellent service for my vehicle by Andrew. By Travis on my previous service and by the service department manager. More

Excellent courteous professional My experience there was outstanding and impeccable Very professional and courteous. I highly recommend this dealership especially the outstanding pro My experience there was outstanding and impeccable Very professional and courteous. I highly recommend this dealership especially the outstanding professionalism of the service manager Andrew !!! More

Very pleasant experience at this dealership! Robert & Tim are very professional, friendly, and knowledgeable! They made my experience of shopping for a car a little better for which I'm grateful! Robert & Tim are very professional, friendly, and knowledgeable! They made my experience of shopping for a car a little better for which I'm grateful! Everything went smoothly from test drives to the acquisition of my car! More

Oil change I went to get my oil change for my truck and service attendant told me we were looking at 2 to 2 and 1/2 hours. I only waited for aboutt 45 min before I went to get my oil change for my truck and service attendant told me we were looking at 2 to 2 and 1/2 hours. I only waited for aboutt 45 min before they had me out the door! I would like to mention the waiting area is great! Nice amenities free coffee choices free popcorn and cheap vending machines Thanks More

Great Team. You have a great team at LHM Volkswagen. I was anxious about buying a new car (we’ve all heard the horror stories), but everybody at LHM was wonderf You have a great team at LHM Volkswagen. I was anxious about buying a new car (we’ve all heard the horror stories), but everybody at LHM was wonderful, helpful, and easy to work with. I told them what I wanted and, not only did they have it in stock, that’s exactly what they showed me- perfect. Luis (an extra thank you to him for helping me find my car), Mikey, Manny, Tim, and everyone at LHM was great. I have zero complaints. Thank you guys again. If I know anyone looking to buy a VW, or any car, in the future, I will encourage them to visit you all. More

Van purchase Great experience, very nice place with excellent staff that are very friendly and don't make you feel pressured at all and make the buying process ve Great experience, very nice place with excellent staff that are very friendly and don't make you feel pressured at all and make the buying process very easy. More

Travis was great servic specialist I appreciated Travis during my visit at the service department. I did not feel like I was under pressure in this department like a lot of times In in I appreciated Travis during my visit at the service department. I did not feel like I was under pressure in this department like a lot of times In in the past! He was helpful and understanding! Great addition to your team! Thank you so much! More

Awesome! Shawn was an amazing salesman! Enjoyed working with the whole staff!! Great experience overall. Thanks Shawn!! And the rest of the team was great too! Shawn was an amazing salesman! Enjoyed working with the whole staff!! Great experience overall. Thanks Shawn!! And the rest of the team was great too! More