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Larry H. Miller Volkswagen Tucson

Tucson, AZ

4.7
494 Reviews

900 W. Auto Mall Drive

Tucson, AZ

85705

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Showing 494 reviews

August 09, 2019

Motor Mechanic Shawn. I felt taken cared of all the way through the process, Shawn followed up with phone calls to me, he explained how the warranty work and I had such a g More

by Maria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn
Aug 09, 2019 -

Larry H. Miller Volkswagen Tucson responded

Thanks for coming in! Have a great day! - Bill Klaer, General Manager

July 26, 2019

Dependable, attentive and knowledgeable service. Have serviced my VW cars here for more than 6 years. Their service center is a well-oiled machine! Will continue to use Larry Miller. More

by S1fraser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny & Andrew
Jul 26, 2019 -

Larry H. Miller Volkswagen Tucson responded

Thank you for your support. We hope to work with you again soon! - Bill Klaer, General Manager

June 15, 2019

Incredible Beyond-the-call Service!! What an accomodating dealership. Kudos to my salesman Luis Ramos, and to Tim and Vince. Through all the hurdles, they got me a car better than expecte More

by alohagman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Ramos, Vince, Tim Hanson
Jun 17, 2019 -

Larry H. Miller Volkswagen Tucson responded

Thank you for coming to see us! We will pass your compliments on to Luis. We hope to work with you again down the road. - Bill Klaer, General Manager

June 07, 2019

Very unprofessional Scheduled my first service appointment when I bought the car and the salesman told me it was free.I Had put more miles then Recommended for oil chang More

by Rdp3867
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No, Tim Hanson
Jun 07, 2019 -

Larry H. Miller Volkswagen Tucson responded

Hello, it is unfortunate to see that you are not satisfied with the level of customer service that you received. We work hard each and every day to provide our customers with a great dealership experience. Your support is extremely important to us. Please accept my apology for what took place. If you would reach out to me I would like to discuss further what took place during your visit. - Bill Klaer, General Manager, (520) 670-3536

April 10, 2019

Great dealership Bought a brand new R-Line Passat from this exact location and this will be the only spot I get it serviced because of their wonderful customer service More

by Emir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn
Apr 16, 2019 -

Larry H. Miller Volkswagen Tucson responded

Emir, I understand that you spoke with our service director and he addressed your concerns. We refunded you for your tire issue and it was explained to me that you were happy and that you would update your review. Please let me know if this is accurate and if not please contact me at (520) 829-9384, thank you. - Bill Klaer, General Manager

February 22, 2019

1st time car buyer salesman was very professional and answered all questions. they worked hard to get me into a new vehicle. i would go there again great job More

by arrib
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
can’t remember
Feb 25, 2019 -

Larry H. Miller Volkswagen Tucson responded

Hello there. It is great to hear from you. I will make sure to share this review with our team. We loved helping you out and hope you come back in the future. - Bill Klaer, General Manager

February 15, 2019

Awful Service Dismissive "Sales" Team. No negotiation, the price is the price. Called and emailed to complain and have not heard anything from anyone. Please go to More

by Samuraiguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gibrahim,Manny
February 02, 2019

Taken advantage of Dealer did not honor discount offer, gas tank was empty. Salesman did not give me second set of keys, car was dirty and spotted. No manuals in the glo More

by Me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tavo Terrazas
Feb 05, 2019 -

Larry H. Miller Volkswagen Tucson responded

Hello, thank you for bringing this to my attention. It is disheartening to read that you did not receive the offers you originally came in for. I would like to speak with you directly to learn more about your experience and find a resolution if possible. Please feel free to reach out to me at any time. - Bill Klaer, General Manager, (520) 829-9384

January 16, 2019

2019 Jetta Purchase The dealership is clean and comfortable. Gary, the salesman, was friendly, courteous, and knowledgeable. Tim, the finance guy, was a pleasure to work More

by SFMF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Goodin, Tim Hanson
Jan 17, 2019 -

Larry H. Miller Volkswagen Tucson responded

We are thrilled you found our facilities satisfactory. Gary and Tim do a great job here! We will be sure to pass on the nice comments. We hope you have a fantastic rest of your day! - Bill Klaer, General Manager

November 24, 2018

Good fast and a great price! We intended to buy our daughters new car in Houston and drive it here but Cody was go pleasant and was able to get us the lowest price of all the deal More

by Cmarie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody
Nov 26, 2018 -

Larry H. Miller Volkswagen Tucson responded

I am overjoyed to know Cody and our team got you such a great deal on your daughters new car! Thank you for choosing to work with us. Congrats to your daughter on her new vehicle. If you should ever need anything in the future, do not hesitate to let us know. We will be happy to help. - Bill Klaer, General Manager

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