Larry H. Miller Volkswagen Tucson

Best car buying experience ever! Brendan was great to work with. No pressure, super attentive to details and genuinely nice. The whole team was great! work with. No pressure, super attentive to details and genuinely nice. The whole team was great! More

Stay far away! Stay away from this dealership. Every step of the buying process through repairs was a nightmare. Bottom line up front, I traded in a fully functionin Stay away from this dealership. Every step of the buying process through repairs was a nightmare. Bottom line up front, I traded in a fully functioning vehicle and was told everything in the new vehicle worked. When I reported issues I was first ignored then told weeks later I took too long to mention issues. Customer service from sales, sales managers, and service was terrible. I’ve received better service from “buy here pay here” dealerships! When I first approached the dealership the salesman told me the car I was there to see wasn’t there. After arguing with me, he finally went to the back and found it. The vehicle was being inspected and run through service so I was not able to drive it, but I was promised the dealership would “do right by me” and wouldn’t sell me a vehicle with any non-cosmetic issues. After purchasing the vehicle, I was told it would take a couple hours to get a part replaced so I went to lunch. After sitting around waiting for a couple hours I was told it would be ready the next day. For the next 3 days I was told the same thing, “It will be ready tomorrow.” I finally called asking when the vehicle would be ready and was told it would take another 5 days to get the part in and then I would have to wait for a bay to open up for them to work on the vehicle, so I asked if I could take MY car home. When I went to pick it up, the salesman asked me “what’s the big hurry?” because he was called in to take care of me. After driving the vehicle for a few days I noticed a couple issues. The features that were included only in this trimline (heated/cooled seats, heated steering wheel) were not working and the motor for the tailgate struggles to open if the vehicle isn’t parked on a flat surface. I emailed my salesman about the issue and the e-mail was conveniently not seen. A week later when service called to let me know the part was in, I asked if the salesman mentioned the other issues and he said no, but he would put a note in the system so it could be fixed when the vehicle came in. When I brought the vehicle in, service never greeted me or introduced himself, he just took the keys, had me sign paperwork, and gave me the keys to a loaner vehicle. The following day I received a text message informing the original issue was fixed, but the other issues weren’t authorized by the sales manager. I spoke with the sales manager who told me he would look into it and would do the best he could to “do right by my.” I didn’t hear back from the sales manager so I drove to the dealership where I was told I waited too long to make a complaint (he was just now hearing about it but I made a complaint within a week of getting the keys), service checked off on those features so they must have magically broken once I drove home, and any repairs would cost too much because he only made $86 on the deal. When I asked how it would cost too much to fix the vehicle, I was told sales managers make money based off gross income and it would have to come out of his pocket. I was then offered to have the tailgate fixed, but not the other issues because they would cost too much to repair. When I mentioned that I was told by him and the sales manager “we will do right by you” he said sorry, we just cant put any more money into that vehicle. I will never consider buying a vehicle or getting service from this dealership again. I would not recommend anyone even waste their time with this dealership. More

Customer service was very good. My rep Andrew Asman was very courteous and easy to talk to. He kept me informed of process during the day. I was satisfied with the 50,000 mile warranty check up on my VW Ti very courteous and easy to talk to. He kept me informed of process during the day. I was satisfied with the 50,000 mile warranty check up on my VW Tiguan. More

Every visit to this dealership is a comfortable and pleasant experience. Shawn answers all my questions and handles all my concerns perfectly . He is definitely a 5 star employee, he goes above and pleasant experience. Shawn answers all my questions and handles all my concerns perfectly . He is definitely a 5 star employee, he goes above and beyond and pays attention to the “little” details. More

Great service The service department was really helpful and friendly. They are open to any questions you have and they keep you updated on the status of your car. The service department was really helpful and friendly. They are open to any questions you have and they keep you updated on the status of your car. More

Motor Mechanic Shawn. I felt taken cared of all the way through the process, Shawn followed up with phone calls to me, he explained how the warranty work and I had such a g I felt taken cared of all the way through the process, Shawn followed up with phone calls to me, he explained how the warranty work and I had such a great experience and I would highly refer him. More

Dependable, attentive and knowledgeable service. Have serviced my VW cars here for more than 6 years. Their service center is a well-oiled machine! Will continue to use Larry Miller. Have serviced my VW cars here for more than 6 years. Their service center is a well-oiled machine! Will continue to use Larry Miller. More

Incredible Beyond-the-call Service!! What an accomodating dealership. Kudos to my salesman Luis Ramos, and to Tim and Vince. Through all the hurdles, they got me a car better than expecte What an accomodating dealership. Kudos to my salesman Luis Ramos, and to Tim and Vince. Through all the hurdles, they got me a car better than expected. A+++. Highly recommended. Ask for Luis when you go to buy a new or used car. He's very patient, kind, and helpful More

Very unprofessional Scheduled my first service appointment when I bought the car and the salesman told me it was free.I Had put more miles then Recommended for oil chang Scheduled my first service appointment when I bought the car and the salesman told me it was free.I Had put more miles then Recommended for oil change so had it changed over a month before appointment because i didn’t want to go any further over. I show up and the kid at the desk was like um why are you here you don’t need your oil changed now ! First off you guys sent me emails saying don’t miss your appointment! Start thinking about question you can ask our techs. Not only are we going to change you oil but we are going to inspect. You guys said it was free why are you giving me trouble. Why would you ask a customer why he’s here. Then after I explain he says you just want a freebie Wow !!! And I feel bad because I sent a friend and my aunt there and I so wish I wouldn’t have. And I talked good about them on the radio. Not now More

Great dealership Bought a brand new R-Line Passat from this exact location and this will be the only spot I get it serviced because of their wonderful customer service Bought a brand new R-Line Passat from this exact location and this will be the only spot I get it serviced because of their wonderful customer service! More