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Larry H. Miller Volkswagen Tucson

Tucson, AZ

4.7
494 Reviews

900 W. Auto Mall Drive

Tucson, AZ

85705

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Showing 494 reviews

December 01, 2020

Great experience, but would like to see the service advisor be a more cheerful. I’m a Lexus owner and am maybe to used to advisors coming out with a smile, and quick service, where I had to wait 15 to More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Hanson
Dec 02, 2020 -

Larry H. Miller Volkswagen Tucson responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Dallas Penrod, General Sales Manager

November 22, 2020

I experienced excellent service at Larry H. Miller Volkswagen. Sam kept me informed every step of the way. Vehicle work was completed in a timely manner and my car was clean and ready to go when pick More

by ScenicDrive
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam in the Service Department
Nov 23, 2020 -

Larry H. Miller Volkswagen Tucson responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Dallas Penrod, General Sales Manager

November 16, 2020

They were very professional and I had a pleasant experience. Dean was very thorough and made the process very easy. Kudos to Dean for a job well done! More

by Ferishar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I did not work with the Internet Dpt, Tim Hanson
Nov 17, 2020 -

Larry H. Miller Volkswagen Tucson responded

Thank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future. - Dallas Penrod, General Sales Manager

November 15, 2020

Efficient, professional, and friendly. Initiated call online about selling my GTI to dealer. Received call back within 5 minutes and set-up meeting with Brendan Mosley that same day. Spoke with Brendan More

by TucsonBob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brendan Mosely
Nov 17, 2020 -

Larry H. Miller Volkswagen Tucson responded

It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Dallas Penrod, General Sales Manager

November 14, 2020

Excellent customer service! This is the third vehicle I’ve purchased from Larry H Miller and I love it! I’ve also referred friends who have bought vehicles from the dealership and have been equally satis More

by Deb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Amos
Nov 17, 2020 -

Larry H. Miller Volkswagen Tucson responded

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Dallas Penrod, General Sales Manager

November 07, 2020

Very difficult to get through to the Service department. Otherwise, the Service Dept. is okay. Windshield was cracked when picking up vehicle. Service provider very defensive and not helpful. More

by Jean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam, Andrew
Nov 09, 2020 -

Larry H. Miller Volkswagen Tucson responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear about your experience at our dealership. I’d appreciate the opportunity to better understand the situation so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Dallas Penrod, General Sales Manager, (520) 829-9384

October 12, 2020

Very quick & efficient service. Washing the car was a nice touch. They actually called me when the car was ready too. I’ll be sure to return. More

by dbldan2k
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 12, 2020 -

Larry H. Miller Volkswagen Tucson responded

Thank you for your positive review! If there is anything else that we could have done to improve your visit, please don’t hesitate to let us know. We hope to work with you again soon! - Dallas Penrod, General Sales Manager

October 03, 2020

Excellent, time sensitive service with dedicated employees to treat customers with first class service. Kept one apprised while in waiting room of update as to the progress of service! More

by Ursula
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manuel Diaz *****, Tim Hanson
Oct 05, 2020 -

Larry H. Miller Volkswagen Tucson responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Dallas Penrod, General Sales Manager

September 27, 2020

Great all around service. I was informed by my service advisor of all pertinent details regarding my vehicle. He kept his communication and promises to make us feel happy More

by uzzielvalencia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Diaz
Sep 28, 2020 -

Larry H. Miller Volkswagen Tucson responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Dallas Penrod, General Sales Manager

September 03, 2020

Do NOT fall for their scams. They sold me a "anti-bacterial" treatment for $179 which is absolutely useless. Save yourself a lot of money and just buy a case of Lysol. Their Vehicle Theft Ass More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Hanson
Sep 04, 2020 -

Larry H. Miller Volkswagen Tucson responded

Steve, thank you for taking the time to leave a review. It’s unfortunate to hear about your experience at our dealership. I’d appreciate the opportunity to better understand the situation so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Dallas Penrod, General Sales Manager, (520) 829-9384

Sep 04, 2020 -

Steve responded

Dallas--there is nothing to sort out, you screwed me, period. My mistake and it will not be repeated.

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