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Larry H. Miller Volkswagen Tucson

Tucson, AZ

4.7
494 Reviews

900 W. Auto Mall Drive

Tucson, AZ

85705

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Showing 494 reviews

April 20, 2021

Me and my boyfriend got cars here they are TRASH with constant issues and you wait 4 hours for simple maintenance like oil changes and they NEVER have loaner cars but want to keep yours for days on end. More

by firewife1818
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Hanson
Apr 21, 2021 -

Larry H. Miller Volkswagen Tucson responded

Hey there, thank you for making me aware of the issues you’re having with your vehicles. I’d like to learn more about what’s going on and see if I can get to the bottom of this. Thank you. - Dallas Penrod, General Sales Manager, (520) 829-9384

April 20, 2021

Recevyjy replaced w.pump went out 90 miles after warranty. Only partially covered at dealer rates. Vw would have paid for full if dealer requested. More

by Mandyri
Price
Recommend Dealer
Yes
Employees Worked With
Tim Hanson
Apr 21, 2021 -

Larry H. Miller Volkswagen Tucson responded

Thanks for reaching out about concerns with the amount covered on your water pump. If you would like to reach out to me directly I can make sure that everything was handled properly. - Dallas Penrod, General Sales Manager, (520) 829-9384

April 09, 2021

We never had such easy experience buying a car. Chriss and Mark made sure we got the car we wanted at the price we wanted. More

by Avaaliaj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Hanson
Apr 09, 2021 -

Larry H. Miller Volkswagen Tucson responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Dallas Penrod, General Sales Manager

April 07, 2021

Service visit was great.They reminded me about my Service visit was great. They reminded me about my various filters that were due for changing. Wait for a service tech to write up and review my serv More

by Jlenski54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service counter staffing both drop off & pick up - the wait was very excessive. The gentleman who ipicked up from did apologi, Tim Hanson
Apr 08, 2021 -

Larry H. Miller Volkswagen Tucson responded

Thanks for your wonderful review. We hope to work with you again soon! - Dallas Penrod, General Sales Manager

March 24, 2021

The service was good, except for the wait. I was there for two hours just for oil change service. This was an appointment too. The service rep (Jason) always provide excellent customer service. More

by Azgreygirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Mar 24, 2021 -

Larry H. Miller Volkswagen Tucson responded

Thank you for that review! It’s good to see that your overall experience with us was a positive one. If you have any questions or concerns about your visit, don’t hesitate to let us know! - Dallas Penrod, General Sales Manager

February 10, 2021

Walk in the Service area, I hear Manny say Good Morning Sue !! Exactly what I would want to hear. I feel Manny explains anything and everything I need to know. Really feel comfortable coming to LM VW Tucso More

by beechersue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manuel Diaz
Feb 10, 2021 -

Larry H. Miller Volkswagen Tucson responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Dallas Penrod, General Sales Manager

January 14, 2021

Fast and easy check-in. Sam is Friendly and personable and the tech team completed service in a very reasonable amount of time, just over lunch! Thanks! More

by Atlas20CxSport
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samual Miller
Jan 14, 2021 -

Larry H. Miller Volkswagen Tucson responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Dallas Penrod, General Sales Manager

December 10, 2020

Always greeted courteous. Keeps me advised of progress and necessary work. Excellent experience and service. pleasure to come in here!! Thank you — keep up the great attitude and experience . Vital in More

by Chuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Dec 10, 2020 -

Larry H. Miller Volkswagen Tucson responded

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Dallas Penrod, General Sales Manager

December 06, 2020

Loved how easy it was to schedule on line. And just as easy to change the appointment time. CR taken care of in a timely manner. More

by Scmouse1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny was thorough and professional. Kept me updated on the progress of the service
Dec 07, 2020 -

Larry H. Miller Volkswagen Tucson responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Dallas Penrod, General Sales Manager

December 03, 2020

Salesman mark doe was an excellent representative of the dealership. Mark was very helpful with the purchase very professional and well informed about the product. I was happy with my purchase. More

by Fcangulo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris sales manager
Dec 03, 2020 -

Larry H. Miller Volkswagen Tucson responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Dallas Penrod, General Sales Manager

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