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Larry H. Miller Volkswagen Tucson

Tucson, AZ

4.7
489 Reviews

900 W. Auto Mall Drive

Tucson, AZ

85705

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Showing 489 reviews

May 29, 2021

Manny Diaz is an asset to the Service Dept. at Larry H Miller. He has helped me through many flat tire issues, and he has always been professional, friendly and kind. He worked with the tire warranty each More

by arktct
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Diaz
Jun 01, 2021 -

Larry H. Miller Volkswagen Tucson responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Tommy Crawford, General Manager

May 28, 2021

Very professional and courteous. Waiting area very nice and clean. Andrew came out to greet me as soon as I arrived. Vehicle was washed and service person very polite. More

by ronniebdm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
May 28, 2021 -

Larry H. Miller Volkswagen Tucson responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Dallas Penrod, General Sales Manager

May 25, 2021

Everyone at larry Miller was great even played with the toy cars with my grandson to help keep him occupied. We walked in and walked out with 2 cars just like we had and are very pleased More

by mmozos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd moore
May 26, 2021 -

Larry H. Miller Volkswagen Tucson responded

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Dallas Penrod, General Sales Manager

May 17, 2021

LHM did not actually perform any work on my vehicle. Manny, the service advisor, was supposed to contact me about rescheduling an appointment for service. He did not and it seems that he decided to clos More

by JimGG
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny Diaz
May 19, 2021 -

Larry H. Miller Volkswagen Tucson responded

Thank you for reaching out. I’d appreciate the opportunity to learn more about the communication issues you’ve experienced so that we can continue to improve the customer service we provide. I hope you’ll give me a call at your earliest convenience. - Dallas Penrod, General Sales Manager, (520) 829-9384

April 25, 2021

Over all they were excellent. Just waiting for the financing part was a long wait. The staff is very friendly and always asking if you need anything. More

by JRomero1210
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Moore, Tim Hanson
Apr 26, 2021 -

Larry H. Miller Volkswagen Tucson responded

Thank you for your positive review! If there is anything else that we could have done to improve your visit, please don’t hesitate to let us know. We hope to work with you again soon! - Dallas Penrod, General Sales Manager

April 20, 2021

Recevyjy replaced w.pump went out 90 miles after warranty. Only partially covered at dealer rates. Vw would have paid for full if dealer requested. More

by Mandyri
Price
Recommend Dealer
Yes
Employees Worked With
Tim Hanson
Apr 21, 2021 -

Larry H. Miller Volkswagen Tucson responded

Thanks for reaching out about concerns with the amount covered on your water pump. If you would like to reach out to me directly I can make sure that everything was handled properly. - Dallas Penrod, General Sales Manager, (520) 829-9384

April 20, 2021

Me and my boyfriend got cars here they are TRASH with constant issues and you wait 4 hours for simple maintenance like oil changes and they NEVER have loaner cars but want to keep yours for days on end. More

by firewife1818
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Hanson
Apr 21, 2021 -

Larry H. Miller Volkswagen Tucson responded

Hey there, thank you for making me aware of the issues you’re having with your vehicles. I’d like to learn more about what’s going on and see if I can get to the bottom of this. Thank you. - Dallas Penrod, General Sales Manager, (520) 829-9384

April 09, 2021

We never had such easy experience buying a car. Chriss and Mark made sure we got the car we wanted at the price we wanted. More

by Avaaliaj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Hanson
Apr 09, 2021 -

Larry H. Miller Volkswagen Tucson responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Dallas Penrod, General Sales Manager

April 07, 2021

Service visit was great.They reminded me about my Service visit was great. They reminded me about my various filters that were due for changing. Wait for a service tech to write up and review my serv More

by Jlenski54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service counter staffing both drop off & pick up - the wait was very excessive. The gentleman who ipicked up from did apologi, Tim Hanson
Apr 08, 2021 -

Larry H. Miller Volkswagen Tucson responded

Thanks for your wonderful review. We hope to work with you again soon! - Dallas Penrod, General Sales Manager

March 24, 2021

The service was good, except for the wait. I was there for two hours just for oil change service. This was an appointment too. The service rep (Jason) always provide excellent customer service. More

by Azgreygirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Mar 24, 2021 -

Larry H. Miller Volkswagen Tucson responded

Thank you for that review! It’s good to see that your overall experience with us was a positive one. If you have any questions or concerns about your visit, don’t hesitate to let us know! - Dallas Penrod, General Sales Manager

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